2016 Winner Profile

Manila Water Company, Inc.

Project Description:
The Manila Water Company's Asset Management Information System integrated a number of systems and processes to improve operational reliability, enhance customer service and increase manpower productivity and traceable regulatory compliance. The project included building a database of the company's point assets in its water and used water treatment plans to improve life-cycle management; keeping historical records of assets and linking asset-related activities to costs via various technology components; enabling real-time alerts to customer-facing end users through the integration of operations technologies and IT systems; and augmenting the information displayed in its Geographical Information System by showing the location of equipment alerts and customer accounts.
Business Functions:
Accounting & Finance, Asset Management or Maintenance, Customer Service or Support
Business Goal:
Customer Experience, Financial Impact, Operational Impact, Regulatory Compliance
CIO:
Rodell Garcia, Chief Technology Adviser and Group Director for Corporate Information Technology
CEO:
Gerardo Ablaza, Jr., President and CEO
Headquarters:
Quezon City, Metro Manila
Industry:
Utilities (Oil, Water, Gas, Electric)
Website:
www.manilawater.com
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