2016 Winner Profile

Manila Water Company, Inc.

Project Description:
The Manila Water Company's Asset Management Information System integrated a number of systems and processes to improve operational reliability, enhance customer service and increase manpower productivity and traceable regulatory compliance. The project included building a database of the company's point assets in its water and used water treatment plans to improve life-cycle management; keeping historical records of assets and linking asset-related activities to costs via various technology components; enabling real-time alerts to customer-facing end users through the integration of operations technologies and IT systems; and augmenting the information displayed in its Geographical Information System by showing the location of equipment alerts and customer accounts.
Business Functions:
Accounting & Finance, Asset Management or Maintenance, Customer Service or Support
Business Goal:
Customer Experience, Financial Impact, Operational Impact, Regulatory Compliance
Rodell Garcia, Chief Technology Adviser and Group Director for Corporate Information Technology
Gerardo Ablaza, Jr., President and CEO
Quezon City, Metro Manila
Utilities (Oil, Water, Gas, Electric)
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