2016 Winner Profile

Kaiser Permanente

Project Description:
Kaiser Permanente launched an enterprisewide telehealth and video visit platform for members and clinicians to conduct video visits and consults anytime, anywhere. The video visit technology is embedded into the company's electronic medical records, giving members 24/7 access to their health information and health management tools to email their care providers, schedule appointments and refill prescriptions. As a result, the program reduced new facility costs by resolving patient needs virtually. It also increased the potential capacity of outpatient office visits by up to 34 percent, and expanded its member's access to primary and specialty care.
Business Functions:
Business Goal:
Customer Experience
Richard "Dick" Daniels, Executive Vice President and Chief Information Officer
Bernard Tyson, Chairman and CEO
Oakland, Calif.
Healthcare (e.g. Medical Services, Pharmaceutical, Biotech)
View All 2016 Winners »