2016 Winner Profile

Injured Workers Pharmacy, LLC

Project Description:
The Injured Workers Pharmacy (IWP) launched a streamlined prescription management solution that reduced lead time and improved results when enrolling new patients referred by their attorneys or prescribing physicians. In addition, a new Patient Portal improved patients' user experience, enabling them to view and manage their prescriptions on any device. Using API services, the Patient Portal interacts with the enrollment, pharmacy and claims management systems to provide patients with access to their information using secured data sets. The new Patient Portal features SIP technology personalization features and other capabilities to provide the redundancy necessary for business continuity. As a result, revenue increased while ongoing expense reductions are expected to continue.
Business Functions:
Customer Service or Support, Order Processing or Fulfillment, Sales
Business Goal:
Customer Experience
Lee Cappola, VP, Information Technology
Ken Martino, Chief Executive Officer
Andover, Mass.
Healthcare (e.g. Medical Services, Pharmaceutical, Biotech)
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