2016 Winner Profile

First Data

Project Description:
As a global leader in providing commerce-enabling technologies and solutions, First Data set out in September of 2014 to develop a scalable, secure and PCI compliant solution that would reduce friction and wait time for the consumer while improving the overall efficiency of merchant customers operations. The solution has been effective in cost reduction and increased customer satisfaction for both the Quality Service Representative (QSR) and Petroleum segments. And while the specific sales figures for First Data are confidential, they can report that one client has seen a 30 percent increase in the average online-basket size for their Internet based customers, while other clients have seen 20-30 percent of their overall payment volume move to digital channels, providing them the opportunity to better engage and satisfy their customers.
Business Functions:
Order Processing or Fulfillment, Sales, Supply Chain or Logistics
Business Goal:
Customer Experience, Financial Impact, Security & Risk Management
Chris Augustin, Chief Information Officer
Frank Bisignano, Chief Executive Officer
New York, N.Y.
Financial Services (e.g. Banking, Broker and Dealers, Exchanges)
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