2017 Winner Profile

American International Group, Inc. (AIG)

Project Description:
To engage customers in new ways, American International Group Inc. (AIG) knew that it had to transition from its legacy infrastructure to new digital models built on the cloud and other exponential technologies such as autonomics. To deliver more value to its 90 million insurance customers in 130 countries and gain an competitive edge, AIG embarked on its cloud transformation journey by setting up incubation resources to perform POCs (proofs of concept) with cloud capabilities. AIG has saved money by shifting from a traditional legacy and high-fixed cost infrastructure to cloud and exponential-based technologies; achieved a drastic reduction in incident tickets for infrastructure (encompassing end user computing, servers and storage and networks); used automation to quickly address hot spots and optimally deploy talent to where they're needed most; and delivered products to market faster by reducing development time.
Business Functions:
Asset Management or Maintenance, Engineering, IT
Business Goal:
Financial impact, Operational Impact, Strategic Impact
Philip Fasano, Executive Vice President and Chief Information Officer
Peter Hancock, President and CEO
New York, NY
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