2017 Winner Profile

CarMax

Project Description:
In 2015, used car retailer CarMax launched Connect Appraisals, a new project utilizing agile methodologies, and developed a way to deploy sophisticated mobile capabilities to in-store buyers, improving the vehicle appraisal process for its customers and associates. Connect Appraisals is the first responsive web application at CarMax that runs on any operating system and mobile device. Before Connect Appraisals was implemented in-store associates completed the appraisal process using clip boards, pens, assessment worksheets, flashlights and cameras. After collecting the information at the vehicle, associates then went inside the store and entered the same information into a legacy application. Connect Appraisal overhauled this process and the technology by giving associates a powerful mobile device and a highly intuitive user interface to quickly scan the VIN, enter options and conditions and perform research while at the vehicle. Since Connect Appraisals was implemented, CarMax has reduced its appraisal time by two minutes and projects it will save the company 135,000 hours every year.
Business Functions:
Other
Business Goal:
Customer Experience
CIO:
Shamim Mohammad, Chief Information Officer
CEO:
Bill Nash, President and CEO
Headquarters:
Richmond, VA
Industry:
Retail, Wholesale or Distribution
Website:
www.carmax.com
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