2017 Winner Profile

Humana Inc.

Project Description:
To reach its 'Bold Goal' of helping the communities it serves become 20 percent healthier by 2020, Humana Inc. transformed how it manages its 14.2 million members. It did this by integrating Transcend Insights' technology — advanced analytics powered by the Anvita Engine and its enterprise interoperability solution, HealthLogix HIE — into the core functionality of Humana's CareHub clinical ecosystem. As a result of implementing these two technologies within CareHub, Humana has access to detailed insight into members' health needs and can best support those needs to improve health and promote lifelong well-being. Transcend Insights' technology provides Humana with daily, evidence-based and actionable insights for all its members, allowing Humana to improve health outcomes by identifying gaps in care, increasing targeted outreach, improving drug safety and maximizing Medicare and Medicaid compliance. The technology also enables Humana to improve physician and care team collaboration by providing insights from analytics to physicians, allowing them to develop comprehensive, effective care plans. Leveraging Transcend Insights' technology, Humana's Bold Goal is now an operational reality.
Business Functions:
Customer Service or Support, Other
Business Goal:
Customer Experience
Brian LeClaire, Senior Vice President and Chief Information Officer
Bruce Broussard, President and Chief Executive Officer
Louisville, KY
Healthcare (e.g. Medical Services, Pharmaceutical, Biotech)
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