2017 Winner Profile


Project Description:
Ground handling firm SATS Limited has given its workers at Singapore Changi Airport smart watches paired with hands-free headsets to help them operate better and faster. SATS is believed to be the first aviation ground handler in the world to adopt smart watches and bone-conductor headsets integrated with safety helmets for its ground handling technical ramp staff. The technology enhances workplace safety and streamlines communication for staff so they can receive their work schedules and instructions in real-time. In the first two weeks of deployment, productivity increased by 10 percent, i.e., the staff members were able to service six flights in the time it took to service five flights previously. The adoption of wearable technology and the Internet of Things has also enhanced the image of the laborious job of ground handling, considered an unattractive and lower-skilled occupation, allowing the sector to attract a younger workforce to join the trade.
Business Functions:
Supply Chain or Logistics
Business Goal:
Operational Impact
Pauline Tan, Senior Vice President, Technoloogy
Alexander Charles Hungate, President and Chief Executive Officer
Aerospace or Defense Contractor
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