2018 Winner Profile

SUEZ North America

Project Description:
In 2017, SUEZ North America's IT group delivered digital transformation pieces of its Smart Utility strategy to optimize customer experience, reduce operational costs and increase revenues. These digital transformation components included: building the largest automated smart water network in the United States; deploying a tablet-based, customer information system (CIS)-integrated, mobile work management system; launching an enterprise-wide asset management system for above and below ground assets, delivering the largest cloud-based GIS (geographic information system) in the water industry; and enhancing engagement via a new customer-facing website. Linking its customers, employees, suppliers and IoT together via digital systems supported the company's strategic goals. The new website allowed SUEZ North America to better engage with its residential and commercial customers. For instance, in December 2017, 2,281 out of 2642 customers signed up for direct debit payments online without the intervention of a customer service agent, saving 11,405 minutes of employee time and eliminating transcription errors. In addition, web traffic increased 33 percent year-over-year.
Business Goal:
Customer Experience
Michael Salas, Chief Information and Digital Officer
Eric Gernath, CEO
Paramus, N.J.
Utilities (Oil, Water, Gas, Electric)
View All 2018 Winners »