2018 Winner Profile

The Suddath Companies

Project Description:
Moving is frequently cited as one of the most stressful activities a person or company can undertake. And historically, the industry has struggled with using new technologies to improve the customer experience. With this in mind, Suddath developed the Telescio technology to make moving easier for its customers through real-time office asset tracking and visibility in the status of their moves. Telescio Tracker is an industry-first, patent-pending technology developed by Suddath Technology, that provides real-time transparency across the entire corporate moving process. Customers can now see office moves from origin, in-transit and at destination, including a custom digital inventory of each item in each workspace, and then receive alerts when their workspaces are ready. Using open source and cloud-based technologies, Telescio Tracker delivers significant competitive advantages and strong productivity savings -- up to a 30 percent reduction in time per move and significant reductions in claims. By adding transparency, this new technology has given Suddath's corporate customers added predictability, allowing them to better plan for and minimize disruptions during office or employee relocation.
Business Goal:
Customer Experience
Len O'Neill, CIO and Senior Vice President
Michael Brannigan, President & CEO
Jacksonville, Fla.
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