2019 Winner Profile

Huazhu Group

Project Description:
The system uses AI and mobile tech to transform a range of business processes. The mobile app provides a one-stop experience covering customers' entire stays at the hotel, from room booking to online room selection, keycard collection, room service requests, self-service stay extension, and more. Operational efficiencies include providing room attendants with an optimal cleaning route and using AI chatbots to answer more guest queries. As a result, Huazhu has attracted 49 million new royalty-club members over the past two years. It has seen labor-cost savings among over 4,000 hotels.
Business Goal:
Strategic Impact
CIO:
Xinxin Liu
CEO:
Jenny Zhang
Headquarters:
Shanghai, China
Industry:
Hospitality
Website:
https://en.huazhu.com/
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