2019 Winner Profile

Synchrony Financial

Project Description:
The AI@Synchrony project accelerates adoption of AI for competitive advantage. Substantial investment in AI, machine learning, and robotic process automation has yielded results: Machine Learning models have enabled better predictions and fraud prevention savings through new algorithms; customer service is improved with the 'Sydney' virtual assistant, which is used by 95% of Synchrony's clients and covers more than 450,000 chat requests monthly; and smarter automation solutions deliver higher productivity across the enterprise, upskilling the workforce, and creating higher-value work.
Business Goal:
Competitive Advantage
CIO:
Carol Juel
CEO:
Margaret Keane
Headquarters:
Stamford, CT
Industry:
Financial services
Website:
https://www.synchrony.com/
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