2019 Winner Profile

State Auto Insurance Cos.

Project Description:
A soup-to-nuts digital transformation initiative has allowed State Auto to grow and be profitable at the same time. The company has relaunched six of nine core products on the new digital platform, upgraded HR and finance systems by moving them to the cloud via Amazon Web Services and other SaaS providers, and introduced robotic process automation to streamline back-end processes. The company has saved more than 25,000 hours per year in labor costs. Before the new digital platform, it took 15 to 40 minutes to issue a quote and approximately two weeks for a customer to receive their policy paperwork. Now, quoting and issuing a policy takes about five minutes and policy documents are immediately available to customers.
Business Goal:
Operational Impact
Greg Tacchetti
Mike LaRocco
Columbus, Ohio
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