2019 Winner Profile

Jackson Health System

Project Description:
With the Overwatch analytics platform, Jackson Health System leverages data for meaningful results, including cost reduction. Overwatch can access all data flowing through the organization, can populate its own data models in real time, and applies analytics and decision making based on rules and business processes. The first Overwatch-based app tracked patients who were high utilizers of emergency services. Since most of these patients are uninsured, it also allowed an opportunity to get them charity funding and sustainable care. This improved patient health and outcomes but also reduced subsidized costs. The second app, to automate outpatient appointment reminders, has yielded an average decrease in no-show rates of 16% across the organization.
Business Goal:
Customer Experience
Michael Garcia
Carlos Migoya
Miami, FL
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