2019 Winner Profile

City of Virginia Beach IT Department

Project Description:
Citizens and visitors can easily access city information and services using VB Connect, a virtual voice assistant that runs on Amazon Alexa and Google Assistant devices. Users can inquire about city news, events, job listings, trash/recycle pickup dates, council meetings, property information, and more. The app consists of a single code base, using a shared library of services and different interfaces for each platform, running on Amazon Web Services. Voice-activated technology creates more opportunities for the city to better engage citizens with visual impairments, physical disabilities, memory loss, and other specific needs. More features will be added, including the ability to take surveys.
Business Goal:
Customer Experience
CIO:
Peter Wallace
CEO:
Dave Hansen
Headquarters:
Virginia Beach, VA
Industry:
Government
Website:
https://www.vbgov.com/Pages/default.aspx
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