2019 Winner Profile

IBM

Project Description:
The goal was to overhaul IBM's sales management system with agile methodologies. Four months later, the team delivered a cloud-based, scalable, streaming system. It uses IBM Watson Analytics to provide deep statistical and cognitive analysis in near real time, so sales managers in 180 countries can preemptively deploy sales resources where needed. In the first year, it allowed IBM to cut sales support expenses by more than 70% and remix technical support to do higher-value work. Previously the sales system could not deliver data to decision makers in a timely and interactive manner; the app involved several overnight batch processes.
Business Goal:
Financial Impact
CIO:
Fletcher Previn
CEO:
Virginia Rometty
Headquarters:
Armonk, NY
Industry:
Technology
Website:
https://www.ibm.com/
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