Cloud Computing
News
Tableau adds data storytelling to its revamped cloud platform
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
Feature
United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
Feature
6 key challenges of complex cloud environments — and how to manage them
Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.
News
Cloud infrastructure sales rise as companies seek digital resiliency
Businesses are spending more on cloud infrastructure in order to ramp up digital transformation efforts and stay flexible in the face of supply- chain issues, says research firm Canalys.
News
ServiceNow grows 27% despite significant global challenges
ServiceNow CEO Bill McDermott said that global challenges like the war in Ukraine “have underscored the urgency of investment in digital business.”
Feature
Backcountry modernizes for the cloud era
A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
Interview
European cloud project Gaia-X is stuck in the concept stage
The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
Feature
9 outsourcing myths debunked
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.
News Analysis
The top 10 IT outsourcing service providers
Accenture maintained its position at the top of the IT service provider market, as Infosys leapt to No. 2 in a year of acute talent challenges, according to Everest Group’s 7th annual rankings.
Feature
7 hot infrastructure and operations trends — and 7 going cold
When it comes to infrastructure and production systems, stability is king. And yet change persists, as organizations seek greater security and faster speeds — without sacrificing reliability.
Feature
Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win
The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.
Interview
Royal Caribbean revamps IT work models in pandemic push
CIO Martha Poulter and her team turned business disruption into an opportunity to reimagine how they do new technology deployments at sea.
Feature
SDG&E seeks speed advantage in the cloud
At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
News
Microsoft adopts RISE with SAP for internal migration to S/4HANA
After moving its SAP systems to the Azure cloud in 2021, Microsoft is putting SAP in charge of its migration to S/4HANA by signing up for the RISE single-SLA offering.
Interview
Dine Brands CIO Justin Skelton on what the Board wants to know from CIOs
Boards want to know how you are improving, how you are performing, and what’s the return on investment, says Dine Brands CIO Justin Skelton. So, it’s extremely important to be able articulate your performance.
News
Google's Contact Center AI Platform aims to optimize customer service
Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.
News
Thoma Bravo acquires SaaS company Anaplan for $10.7B
The deal represents the latest private equity buyout in the software sector, which saw tremendous growth throughout the COVID-19 pandemic.
News
Snowflake launches healthcare SaaS, data marketplace and consulting services
Snowflake has launched a cloud-based, data-sharing platform for the healthcare industry that brings together the company’s core SaaS data warehousing, analytics and business intelligence offerings with a data marketplace and consulting services on demand.
News Analysis
Cloud, SaaS boost Oracle sales, but competition exacts costs
While Oracle reported revenue growth on the back of cloud services and SaaS sales, net profit plunged, dragged down by the heavy costs of keeping up with the competition.
Feature
How Australia’s Trade Ledger built its cloud-based software
Lending software-as-a-service provider Trade Ledger shares lessons learned in using a microservices architecture to build its cloud application.
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