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Cloud Computing

Tableau adds data storytelling to its revamped cloud platform
News

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
By Charlotte TruemanMay, 17 2022
United transforms travel experience with Agent on Demand
Feature

United transforms travel experience with Agent on Demand

The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
By Paula RooneyMay, 6 2022
6 key challenges of complex cloud environments — and how to manage them
Feature

6 key challenges of complex cloud environments — and how to manage them

Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.
By Bob ViolinoMay, 3 2022
Cloud infrastructure sales rise as companies seek digital resiliency
News

Cloud infrastructure sales rise as companies seek digital resiliency

Businesses are spending more on cloud infrastructure in order to ramp up digital transformation efforts and stay flexible in the face of supply- chain issues, says research firm Canalys.
By Jon GoldApr, 29 2022
ServiceNow grows 27% despite significant global challenges
News

ServiceNow grows 27% despite significant global challenges

ServiceNow CEO Bill McDermott said that global challenges like the war in Ukraine “have underscored the urgency of investment in digital business.”
By Charlotte TruemanApr, 29 2022
Backcountry modernizes for the cloud era
Feature

Backcountry modernizes for the cloud era

A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
By Paula RooneyApr, 26 2022
European cloud project Gaia-X is stuck in the concept stage
Interview

European cloud project Gaia-X is stuck in the concept stage

The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
By Heinrich VaskeApr, 22 2022
9 outsourcing myths debunked
Feature

9 outsourcing myths debunked

Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.
By Stephanie OverbyApr, 13 2022
The top 10 IT outsourcing service providers
News Analysis

The top 10 IT outsourcing service providers

Accenture maintained its position at the top of the IT service provider market, as Infosys leapt to No. 2 in a year of acute talent challenges, according to Everest Group’s 7th annual rankings.
By CIO StaffApr, 12 2022
7 hot infrastructure and operations trends — and 7 going cold
Feature

7 hot infrastructure and operations trends — and 7 going cold

When it comes to infrastructure and production systems, stability is king. And yet change persists, as organizations seek greater security and faster speeds — without sacrificing reliability.
By Peter WaynerApr, 6 2022
Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win
Feature

Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win

The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.
By Paula RooneyApr, 4 2022
Royal Caribbean revamps IT work models in pandemic push
Interview

Royal Caribbean revamps IT work models in pandemic push

CIO Martha Poulter and her team turned business disruption into an opportunity to reimagine how they do new technology deployments at sea.
By CIO staffMar, 30 2022
SDG&E seeks speed advantage in the cloud
Feature

SDG&E seeks speed advantage in the cloud

At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
By Paula RooneyMar, 29 2022
Microsoft adopts RISE with SAP for internal migration to S/4HANA
News

Microsoft adopts RISE with SAP for internal migration to S/4HANA

After moving its SAP systems to the Azure cloud in 2021, Microsoft is putting SAP in charge of its migration to S/4HANA by signing up for the RISE single-SLA offering.
By Peter SayerMar, 24 2022
Dine Brands CIO Justin Skelton on what the Board wants to know from CIOs
Interview

Dine Brands CIO Justin Skelton on what the Board wants to know from CIOs

Boards want to know how you are improving, how you are performing, and what’s the return on investment, says Dine Brands CIO Justin Skelton. So, it’s extremely important to be able articulate your performance.
By CIO staffMar, 23 2022
Google's Contact Center AI Platform aims to optimize customer service
News

Google's Contact Center AI Platform aims to optimize customer service

Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.
By Anirban GhoshalMar, 22 2022
Thoma Bravo acquires SaaS company Anaplan for $10.7B
News

Thoma Bravo acquires SaaS company Anaplan for $10.7B

The deal represents the latest private equity buyout in the software sector, which saw tremendous growth throughout the COVID-19 pandemic.
By Charlotte TruemanMar, 21 2022
Snowflake launches healthcare SaaS, data marketplace and consulting services
News

Snowflake launches healthcare SaaS, data marketplace and consulting services

Snowflake has launched a cloud-based, data-sharing platform for the healthcare industry that brings together the company’s core SaaS data warehousing, analytics and business intelligence offerings with a data marketplace and consulting services on demand.
By Anirban GhoshalMar, 17 2022
Cloud, SaaS boost Oracle sales, but competition exacts costs
News Analysis

Cloud, SaaS boost Oracle sales, but competition exacts costs

While Oracle reported revenue growth on the back of cloud services and SaaS sales, net profit plunged, dragged down by the heavy costs of keeping up with the competition.
By Anirban GhoshalMar, 11 2022
How Australia’s Trade Ledger built its cloud-based software
Feature

How Australia’s Trade Ledger built its cloud-based software

Lending software-as-a-service provider Trade Ledger shares lessons learned in using a microservices architecture to build its cloud application.
By Samira SarrafMar, 9 2022
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