Cloud Computing
IT’s Not Just Software
The often-overlooked value of moving to the cloud
CIOs are closer to modern technology infrastructure than they may realize.
News Analysis
SAP wants to woo businesses back to its CRM
Woo, not sue: That's SAP's new strategy for dealing with customers that want to access their core ERP data through a cloud-based CRM system.
Technology Insights
Let your people guide you when adding capabilities to the cloud
To build a truly intelligent enterprise with emerging technology, business transformation must be guided by human insights and needs.
The Data Economy
Migrating data to the cloud: back to the future?
With real insights on the readiness of your data to move to the cloud, and a cloud-native catalog ready to manage it, you can accelerate migration with both confidence and control.
High Tech in the Hub
Governance as code: keeping pace with the rate of change in the cloud
We need a fundamentally new approach to managing the cloud that allows decentralized teams to adopt the cloud and run at cloud-speed, while still maintaining the best practices and optimum security/efficiency required by our business.
Feature
10 do’s and don’ts for crafting more effective SLAs
SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.
News Analysis
Federal CIOs, racing to modernize IT, get a boost from the White House
New executive order promises to help CIOs take control over agency IT as they pursue hybrid cloud and "everything as a service".
Feature
10 top-paying cloud skills
From containers to PaaS to IaaS, cloud skills still command a premium. Here are the 10 that pay the best.
Opinion
10 dirty secrets of CRM
CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true … except for the parts that they leave out. Here are some truths that they won't share but you should understand.
The Digital Workplace
Digital transformation is driving hybrid cloud investment trends
As enterprises go through their own digital transformation journeys, hybrid cloud environments are becoming the platform for agility, innovation and automating data services.
Straight Talk on Project Management
Aligning IT project and business strategies: why you should and how you can
Everything that your business does should be aligned with your business strategy. Here’s why.
Feature
7 ways to embrace shadow IT and win
Shining a light on shadow IT can reveal potentially useful and productive technologies. Here's how to meet employees' hidden needs — reliably and securely.
At Your Managed Service
How SD-WAN changes the network services market
As it gains momentum, SD-WAN is disrupting the network purchasing decision, opening the market to new players and redefining networking itself.
Navigating the Digital Universe
Mastering multi-cloud scenarios
Roughly two-thirds of enterprises plan to have some type of multi-cloud environment by 2019. But getting there is still a challenge.
Tech Policy & Patents
Open source, the cloud and sleeping better at night
As open source solutions are becoming more important in the cloud, staying ahead of potential patent, as well as copyright infringement claims, is vital.
Feature
Wolverine CIO kicks off massive digital overhaul
The 140-year-old shoe maker is racing through a digital transformation to accelerate operations and deliver online customers the best fit.
Enterprise Service Management
Make service excellence part of service management
Organizational leadership must work toward a culture of service excellence.
Talking Tech in the Age of Cloud
Why CFOs (and CIOs) are finally embracing cloud ERP
Cloud plus AI could turn enterprise resource planning software into true expert systems.
Feature
How to manage IT risk without killing innovation
Success in managing the hidden risks of new initiatives will buy you credibility to invest further in innovation.
Talking Tech in the Age of Cloud
Yes, the cloud computing category can grow (almost) forever
Market projections on cloud IT spending vary, but they’re all heading in the same direction.
Feature
IT’s worst addictions (and how to cure them)
Are you a control freak? A data fiend? An infrastructure junkie? Your tech addictions may be bringing your company down. Here's how to go cold turkey.
Building IT Relationships
SaaS cloud subscriptions: When “on-demand” really isn’t
When considering a software vendor’s cloud offering, it's critical to think as much about how they structure the subscription agreement.
Navigating the Digital Universe
IT governance critical as cloud adoption soars to 96 percent in 2018
With 81 percent of enterprises operating multi-cloud landscapes and 26 percent spending over $6 million annually on public cloud infrastructure, staying on top has never been harder.
Business in a Digital Age
How to deal with legacy systems, the Achilles’ Heel of digital transformation
7 issues to keep in mind while dealing with legacy systems.
The Digital CIO
MLB hits home run by shifting its communications to a private cloud
Major League Baseball implements Mitel-based private cloud to deliver consistent leaguewide communications.
Feature
9 machine learning myths
When technology is as hyped as machine learning is, misunderstandings and misconceptions abound. Here’s a clear-eyed look at what machine learning can and can’t deliver.
Building IT Relationships
SaaS matters: key caveats for SaaS contracting
Enterprises must ensure their cloud subscription agreements and relationships with SaaS vendors are structured in a way that allow them to leverage the considerable advantages of this 21st-century cloud delivery model.
Cloud Solutions to Business Problems
Multi-cloud is here, and you’re probably already doing it
I wish I could tell you that everyone out there is happily executing a well-crafted multi-cloud strategy, but the truth is that quite often it has happened due to pressure from business units, as well as vendors.
Feature
Shell Downstream leans on low-code tools to drive app dev efficiency
Adopting cloud platforms has allowed the energy company to reduce its reliance on manual coding, accelerating time-to-market for applications, according to Shell Downstream CIO Craig Walker.
Listen and Adapt: Thinking Organizations
Firefighting: How do we know when IT and cloud organisations have gone over the tipping point?
Planned utilization of resources is the best way to ensure that balance between firefighting and performance is always in equilibrium, especially when the trends suggest increasing complexities and volumes.
Feature
10 early warning signs of IT outsourcing disaster
The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.The Adaptive CIO
How can public cloud providers become ‘enterprise grade?’
CIOs want a number of straightforward capabilities from vendors they are willing to consider “enterprise grade,” but achieving it may require change from vendors.
Feature
Sloan Valve two-steps its ERP upgrade in hybrid cloud switch
CIO Tom Coleman is shifting Sloan’s ERP operations to SAP S/4 HANA in two stages to enable the commercial plumbing products manufacturer to better reap the benefits of business insights and the cloud.
The Digital CIO
Digital transformation starts with shifting the contact center to the cloud
Five9's CXSummit highlights how shifting the contact center to the cloud can lead to digital success.
Feature
Former CIO helps IT leaders navigate AWS cloud journeys
CIOs turning to the cloud to fuel digital transformations have an ally advisor in Stephen Orban. The head of enterprise strategy at AWS knows exactly what they’re going through thanks to his cloud-first experience as CIO of Dow Jones.
Feature
13 emerging IT certifications for today’s hottest skills
From the cloud, to cybersecurity, to data analytics — these new and emerging IT certifications are growing in popularity and demand, according to a report from Global Knowledge.
Feature
Funko’s cloud-first future goes all in on CIO’s Microsoft past
The CIO of Funko, a pop culture company that makes collectible toys, is banking on Microsoft software to provide the foundation for digital services.
The Adaptive CIO
The truth about SaaS vendor management
CIOs discuss the maturity of their SaaS vendor management.
Navigating the Digital Universe
Only a safe cloud can fuel digital transformation
As the world goes digital, organizations will follow. Cloud computing will intensify that journey — but it must be secure.
Tech Policy & Patents
Navigating the Chinese cloud
Chinese startups leverage the cloud to navigate legal and intellectual property (IP) risks internationally – you should do the same.
At Your Managed Service
Hybrid cloud holding you back? Try Microsoft Azure Stack
Supported by the right network and services, enterprises can use a hybrid cloud platform to comply with data regulations, streamline devops and support edge applications. Azure Stack is a case in point.
Digital Vertices
AI becomes the game changer in the public cloud
Today, the artificial intelligence (AI) hype wouldn’t exist without cloud computing. Only the easy access to cloud-based innovative AI services (machine learning etc.) and the necessary and fast available computing power enable the developments of novel “intelligent” products, services and business models. At the same time, AI services ensure growth of public cloud providers like Amazon Web Services, Microsoft and Google. Thus, one can observe a “cloud-AI interdependency.”
Divergent CIO
Taking machine learning to new heights using Docker containers
Joining the robust capabilities of containers and the innovative technology of machine learning presents new challenges, but new opportunities as well.Digital Disruptions
Key cloud trends for 2018
Some realizations that enterprises are likely to have about how the cloud impacts their business.
Building a Digital Enterprise
Why (and how) utilities see a future in the cloud
Faced with challenges old and new – the regulatory landscape and new players challenging their monopoly status – utilities see a cloud-driven future. Here’s why.
Feature
Hyperconvergence paves way to Safelite's digital future
The glass replacement provider has shifted to a hyperconverged infrastructure to help support AI- and IoT-based services aimed at better serving customers, says Matthew Coy Safelite's head of infrastructure and operations.
Accelerating Innovation in the Digital Age
2018 predictions: AI, SaaS and the evolution of IT
From the evolution of IT to AI, learn more about five technology trends that will impact businesses in 2018.
IT Bytes
Guilty as charged
Even when users agree to your standard IT measurements you can’t assume your measures are predictors of satisfaction.
Navigating the Service Level Economy
3 steps to building a services-centric tech stack
Building a tech stack is like building a stack of… anything. It needs to have a solid core to keep it stable.
High Tech in the Hub
2018 cloud predictions
It’s December, which means “predictions season” for those of us in the tech world. It’s always fun to hear what pundits foresee – and even more fun to see how it all holds up twelve months down the line.
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