The number of cloud-hosted applications is poised to increase by 40 percent over the next two years. Yet, research finds that successfully mastering the transition and transformation phase remains a challenge.
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
75% of customers are willing to pay a premium for enhanced hosting and cloud services. Cloud users are willing to pay an average 30 percent premium for enhancements such as security, uptime and performance. Still, many providers fail to meet customers’ expectations
Industry experts expect the Internet of Things to generate about 44 trillion gigabytes of additional data worldwide by 2020. Which drives us to the central question: What is the best technology architecture to adopt to plan for this explosive data trend? Local, cloud, or hybrid architectures? The answer, as always, depends on the use case.
In 1977, the Eagles released “Hotel California,” a song about drugs and the effects an addiction has on people. Putting "We are all just prisoners here, of our own device" in the context of our today’s digital lifestyle we find a lot of truth. There is a reason why Google provides most of its services for free or why Amazon wants us to have an Echo in every home or why Facebook has become our directory of “friends”. What looks pretty convenient is a threat. It is a threat to the end consumers but also a threat to the established economy. And even if we have the choice to check out any time – we will never leave.
Rather than advancing their digital strategies, focusing on cost savings is still the top priority for companies using the cloud. Yet, many of them are struggling to garner the desired economic benefits.
With breaches making headlines around the world, the IT marketplace is looking for new ways to protect applications and data. With App Defense, VMware has built a security product with virtualization in mind.
Traditional financial services providers have tightened their lending requirements, leading to tougher barriers for regular customers to find funding. For many small business owners, this harder path to access financing through loans means that they are left with few channels to uncover the capital they need.
It is almost impossible to avoid the cloud in any sized organization, but negotiating with your software provider means several key considerations need to be addressed to ensure you execute a best-in-class cloud agreement.
In the first post in this series, I discussed the emergence of NoSQL to address the need to make databases compatible with cloud needs. And in my last blog post, I talked about the dichotomy between smart databases and smart applications. I asked whether we can have smart databases that can scale on the cloud.
How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.
I've talked about the emergence of NoSQL as an antidote to the deficiencies of traditional SQL RDBMS products, and concluded with the question of where the data management industry is going given the current environment, and whether we’re really addressing the needs of senior technology leadership. Let’s go a bit further into the trade-offs represented by NoSQL.
As we move toward a new industry view of data management, we are also moving towards a world in which smarter databases will enable simpler applications. In this first installment of a 3-part blog series, let’s take a look at where we’ve been and where we’re going.
Cloud services have the power to optimize your business’s efficiency, but executives are wary of the technology’s security risks. NTT America’s Jeffrey Bannister examines the current state of cloud security, and explores the steps a business can take to ensure their most valuable assets remain secure on the cloud.
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up for success.
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant) up for success.
The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a Salesforce consultant with the level of experience you need.
Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to determine if they're a fit for your particular situation.
Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to hire is a fit for your particular situation.
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