Cloud Computing
Transform IT to a Service
Why CIOs must bet on enterprise cloud to boost digital business
Actionable vision, strategies, approaches and action plans CEOs and their CIO must urgently consider before they can hope to grow and prosper in the flourishing digital economy.
Business of Data
Back to the (SQL) Future, Part 3
In the first post in this series, I discussed the emergence of NoSQL to address the need to make databases compatible with cloud needs. And in my last blog post, I talked about the dichotomy between smart databases and smart applications. I asked whether we can have smart databases that can scale on the cloud.
Accelerating Progress in Digital CX
Artificial intelligence and digital communication are disrupting the contact center space
How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.
Navigating the Digital Universe
Crossing the chasm: How to operate containers and microservices at scale
Organizations are increasingly employing containers and microservices aiming to spur their digital growth. Here is how to turn it into a success.
Business of Data
Simpler applications and smarter databases, Part 2
I've talked about the emergence of NoSQL as an antidote to the deficiencies of traditional SQL RDBMS products, and concluded with the question of where the data management industry is going given the current environment, and whether we’re really addressing the needs of senior technology leadership. Let’s go a bit further into the trade-offs represented by NoSQL.
Healthcare Technology Trends
The incredible, shrinking shelf life of healthcare technology strategy
A perfect storm of policy uncertainty, marketplace transformation, and technology evolution has made strategic planning increasingly difficult for CIOs.rn
Business of Data
The promise and payoff of NoSQL, Part 1
As we move toward a new industry view of data management, we are also moving towards a world in which smarter databases will enable simpler applications. In this first installment of a 3-part blog series, let’s take a look at where we’ve been and where we’re going.
At Your Managed Service
Cloud security: Trends and strategy
Cloud services have the power to optimize your business’s efficiency, but executives are wary of the technology’s security risks. NTT America’s Jeffrey Bannister examines the current state of cloud security, and explores the steps a business can take to ensure their most valuable assets remain secure on the cloud.
Tip
25 questions for screening a Salesforce Sales Cloud consultant
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up for success.
Tip
20 questions for screening a Salesforce Service Cloud consultant
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant) up for success.
Tip
20 questions for screening a Salesforce Marketing Cloud consultant
The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a Salesforce consultant with the level of experience you need.Tip
15 questions for screening a Salesforce Platform Cloud consultant
Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to determine if they're a fit for your particular situation.Tip
Working with a Salesforce consultant: Understanding the process
Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to hire is a fit for your particular situation.
Opinion
Does 99.5% planned uptime = 99.5% actual uptime?
It sounds impressive when cloud vendor says they have 99.5% uptime. But does that really mean your application will be up and running 99.5% of the time? The short answer is no.Navigating the Digital Universe
Headache for the CIO: Shadow IT is soaring as LoBs seek greater autonomy
Due to the explosive cloud and other third-platform technology adoption, lines of businesses are relying far less on enterprise IT to fund their technology purchases.
Feature
Inside Antares Capital’s remarkable cloud-first transformation
After GE Capital sold Antares Capital, newly hired CIO Mary Cecola had to build an IT team and infrastructure from scratch. With an eye toward making IT a strategic partner to the business, she opted to go cloud-first.Applying Theory to Practice in IT
Machine intelligence: Build your own vs. as-a-service
We’re entering the first years in which virtually any enterprise that wants to harness machine intelligence will be able to. But how can enterprises know when they should develop in-house specialties in machine intelligence versus when they should leverage third-party resources?Feature
The 5 fundamentals of effective cloud management
The rising complexity of today’s cloud environments can catch your company off guard — at great cost. Here are five functional areas CIOs should focus on as you get your cloud strategy off the ground.
Best-Fit Enterprise Software
The hidden costs of poor software purchasing exposed!
Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered
SETHspeak
Cloud vs. clouds: A CIO’s conundrum
A reminder that redundancy (both multi-region as well as multi-provider) should be part of any cloud strategy, as well as a yearning for dynamic real-time interoperability between cloud providers to minimize cost and maximize availability and performance efficiencies for the customer. A sneak peek too at what may lie ahead as the cloud gets commoditized.
At Your Managed Service
Managed services and strategic outcomes
IT departments must regain – and maintain – control of an ever-evolving technology resource landscape. NTT America's Jeffrey Bannister offers his recommendations on how IT departments can reinvent themselves through managed services and refocus their efforts on achieving their strategic goals.
How-To
What is an SLA? Best practices for service-level agreements
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.
Building a Digital Enterprise
Future-proof your business with cloud ERP
why cloud ERP is important to your business success today (and tomorrow)
Feature
Hidden cloud migration gotchas — and how to avoid them
From a lack of visibility into infrastructure to licensing and governance issues, frustrating surprises await your migration to the cloud. Here’s a real-world look at how traditional companies are navigating the cloud’s less-documented challenges.
Business of Data
Accelerating Organizational Velocity through a Data Center Autopilot
The data center autopilot will have big consequences and there is not enough recognition of the likely impact. Every company should be moving towards autopilot-style datacenters as fast as possible, in whatever mix of on-prem and public cloud makes sense. And those building enabling technologies need to prioritize the programmable manageability of those systems. Organizational velocity will be hugely accelerated by doing this right.
Business Technology Insights (by Forrester)
Got big data? Go public cloud or go home.
By 2020, firms that are not fully leveraging the public cloud for big data analytics will be hard-pressed to keep the pace set by digital leaders that innovate with emerging technology faster than their competitors.
Applying Theory to Practice in IT
Digital Ecosystems: Do Not Do It Alone!
Digital ecosystem strategies allow companies to leverage their strengths, mitigate their weaknesses, and pursue network effects – but to make these strategies work, enterprises must embrace a simple mantra: "Don't do it alone!"
Building IT Relationships
Stay out of security breach headlines: 3 things that must be addressed in your cloud agreement
If done correctly and with the proper level of insight, there are ways to mitigate the risks associated with such breaches.
Business of Data
Data center automation and the software-defined database
The Adaptive CIO
Is shadow IT something CIOs should worry about?
Here's the CIO perspective on shadow IT and how their peers have responded to the advent of shadow IT within their organizations.
Tales From A Silicon Valley CIO
Why CIOs need their head in the cloud
The cloud presents one of the biggest industry disruptions in years. And while you may be sick of talking about it, CIOs need to get their heads in the cloud in order to help their company safely and successfully navigate the journey.
Creating IT Value
Blockchain-enabled “smart contracts” solve problems in administering IT ecosystem services
Businesses are moving into a software-defined world with usage-based service contracts and an “Everything-as-a-Service” ecosystem of providers. But there’s a problem: Contracts have not kept up with the desire to buy things in an as-a-service model in an ecosystem. Thus, the contracts provide no accurate way to account for usage adjustments that need to be made. This is a huge, nettlesome problem for service providers and customers, which I’ve recognized for years. Now there is finally a powerful solution, and I’m excited to share with you how blockchain-enabled “smart contracts” can solve this dilemma.
Riding IT’s Fourth Wave
VDI deserves another look based on Dell EMC VDI Complete
Virtual Desktop Infrastructure (VDI) is well known to be a vastly underutilized technology in enterprise. A large majority of the market has long been aware of the potential benefits but has been waiting on the technology to mature. The new Dell EMC VDI Complete offering announced recently at Dell EMC World 2017 was a big reminder of how far this technology has most recently progressed and why it is time for a revisit.Social Marketing Fella
How SaaS abandonment is killing your enterprise bottom line
For companies to truly thrive in the digital world, they need to be able to streamline data and processes.Intelligent Strategies by Design
AIOps combines machine learning and automation to transform IT operations.
AIOps provides greater efficiencies and reduced operating expenses for cloud based companies.
Driving Digital Transformation
Leveraging low code and citizen development platforms to accelerate digital transformation
Digital transformation programs often drive increases in application development to modernize applications, improve customer experiences, enable mobile access, or increase automation. Low code platforms and citizen development programs aim to simplify software development and can enable CIO to deliver more applications faster.Feature
Serverless computing: the basics
The latest cloud buzzword sounds like an oxymoron; it’s actually a new programming model that abstracts away even more complexity and offers great economics — in the cloud or even on your own servers. Here's what savvy CIOs need to know.The Digital Enterprise
SAP sets a course for the future
At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?It’s Open
How Rackspace flew through turbulence in the private cloud
Bryan Thompson, General Manager, OpenStack Private Cloud at Rackspace, talked about the second generation of cloud and some turbulence that OpenStack recently experienced.Eye on Apple
Why is Facebook’s iOS app so bloated?
Facebook’s app weighs in at more than 380 MB when you download it from the iOS App Store. Is it time to just get rid of Facebook altogether?
The Digital Enterprise
A tech company CEO de-hypes digital transformation
ServiceNow’s new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation.Feature
6 steps for a future-ready cloud storage strategy
Growing storage demands are prompting many enterprises to move to the cloud, but ensuring that cloud storage is properly architected regarding security, performance and scalability is critically important.Creating IT Value
A fundamental flaw in approaching digital transformation
What makes digital technologies so different and disruptive is their potential to enable very substantial business benefits. “Enable” is the key word. Too often, executives see the power of a technology and reason to themselves “This technology will create significant benefits, so we need to implement it and learn how to use it to our advantage.” The problem is this is a fundamental flaw in approach that almost always ends up in a digital transformation failure.
Business of Data
Nonstop IT and the myth of zero-downtime
Diamonds may be forever but they are non-trivial to produce; applications that are forever may be nearly as challenging to create.
The Modern Enterprise
Digital transformation: How inline photo systems drive business value
IT teams need to find a way to leverage inline photo management and mobile platforms to effectively drive business value and reduce liability.
Tip
How a logistics firm leverages SD-WAN for competitive advantage
Freight forwarding firm JAS Global has cut trimmed millions from its bandwidth costs using network software. Next, it intends to leverage the technology for a predictive analytics system.It’s Open
How GE Healthcare migrated 500 applications to the cloud
GE Healthcare recently migrated its infrastructure to cloud — and ‘remotely managed private cloud’ was a big part of that migration.It’s Open
Reports of OpenStack’s death are greatly exaggerated
Contrary to the reports of demise of OpenStack, this open source project is growing at an unprecedented rate.It’s Open
How the US Army is using OpenStack to train cyber soldiers
The United States Army Cyber School has ditched its legacy training model and has taken an open source approach to courseware.It’s Open
Snowden argues for cloud control at OpenStack Summit
“We should be working for the spirit of technology itself. Moving people closer to a more empowered future,” says Edward Snowden.-
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Palo Alto Networks
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