Why System Resilience Builds Business Resilience



After the chaos and confusion of 2020, the case for prioritizing business resilience is beyond any reasonable doubt. Take the example of Zoom, which saw its traffic explode with the onset of remote work. Organizations like Zoom that had taken steps to improve resilience were better placed to adjust to last year’s upheavals. Those too reliant on legacy applications and old working models were forced to adapt—and fast.

For greater business resilience, organizations must build the system resilience to meet new threats and volatile market forces that impact their core business model and operations. To do this, they need a data strategy that enables them to quickly detect, identify, respond and recover in the face of urgent new requirements like the recent breakneck pivot to remote work.

The cloud's agility and elasticity in the face of fluctuating demands puts it at the heart of resilience strategy. As Sid Nag, research vice president at Gartner puts it, ‘The pandemic validated cloud’s value proposition. The ability to use on-demand, scalable cloud models to achieve cost efficiency and business continuity is providing the impetus for organizations to rapidly accelerate their digital business plans.’

However, the reality of a multicloud and hybrid cloud distributed landscape creates new challenges for organizations. There are more services to monitor and secure, more potential points of failure and more data across an expanded attack surface. And as cloud services become an integral part of business workflows and the customer experience, any issues with reliability or downtime could result in lost opportunities and reputational damage. As much as cloud promotes resiliency, resiliency is also a core requirement for cloud.

So, how can businesses faced with a distributed technology landscape chart a path to greater resilience? First, they need to power effective investigations and fast issue resolution by unifying all data on a single platform, from any source and at any scale, across their IT, DevOps and Security teams—so it's absolutely critical to have an end-to-end solution that dissolves silos and helps to eliminate blindspots between systems and teams.

Organizations also need the ability to identify, prioritize and resolve issues quickly across the full stack, from front-end to back-end, to be able to keep services performing. In addition, increasing visibility into interdependencies and performance will help developers enhance the resiliency of their applications.

Cybercriminals will be looking to find and use new vulnerabilities in hybrid working practices and cloud-based operating models, which makes it critical that security and privacy are baked into every business process, and that organizations monitor their systems using robust Security Information and Event Management tools.

Harnessed to robust, intelligent systems, data drives visibility and the ability to act fast and build business resilience in a distributed multicloud and hybrid cloud world—and only by building system resilience will organizations be able to quickly identify and ultimately recover from disruptions impacting their business.