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Case Studies

Ally Financial finds gen AI success with 3 guiding principles

Operating in a highly regulated industry, bank holding company Ally Financial has developed a platform to leverage gen AI while maintaining strict security and governance of its data.

By Thor Olavsrud

Dec 06, 2024 7 mins

CIOFinancial Services IndustryGenerative AI

How Mitsui & Co. cultivates a digital-first culture to transform

A transformation model is a refection of an organization’s data-driven management. But for complex multinationals, it’s not easy for talent to implement new technologies, nor data scientists to grasp the big business picture. So Mitsui & Co., one of Japan's leading general trading, investment, and service companies, is focused on growing the company-wide knowledge base to strengthen its digital ambitions.

By Takashi Matsuzaki

Nov 08, 2024 6 mins

Digital TransformationHuman ResourcesIT Skills

With the right data plan, Australian Red Cross builds a digital spine

Years ago, when the community services charity began to digitally transform, it saw many disparate systems weren’t working cohesively. Now with its data organized and properly functioning, it can stand up to changing demands.

By Joanne Carew

Nov 01, 2024 5 mins

CIOData QualityDigital Transformation

How Norma Group standardizes its global IT

With 300 servers, 700TB of data, and 8,000 employees worldwide, the engineered joining tech manufacturer has to bring all of this under one roof, requiring an open ear and a sharp mind.

By Tristan Fincken

Oct 31, 2024 4 mins

BPM SystemsCIOManufacturing Industry

Guidelines not policies: The University of Texas at San Antonio’s approach to gen AI

When OpenAI debuted ChatGPT, there was fear it would disrupt higher education. Some have responded by restricting it, while others are embracing it. Here, The University of Texas at San Antonio’s Melissa Vito and Kendra Ketchum explain their approach.

By Joanne Carew

Oct 25, 2024 5 mins

CIOGenerative AIMicrosoft

Bodega Matarromera blends tradition and tech in search of winemaking excellence

The family-owned company in Spain strengthens its leap into the cloud, and embraces AI to improve its operational and business processes.

By Mario Moreno

Oct 18, 2024 4 mins

Artificial IntelligenceCloud ManagementDigital Transformation

Getting the timing right at Setterwalls to invest in AI support

After a period of close examination, the Swedish law firm saw the benefits of investing in AI support.

By Karin Lindström

Oct 11, 2024 5 mins

CIOGenerative AILegal

Tubos Reunidos commits to total digital production

To adapt to market demands, the Spanish steel tube and pipe manufacturer is streamlining tech support systems — from quality processes and plant automation, to employee safety and production control — so its people can focus on adding value. Director of digital transformation Sergio Sáenz Solano details efforts so far.

By Nuria Cordón

Sep 20, 2024 4 mins

Artificial IntelligenceCIODigital Transformation

How MemorialCare confronts evolving risks along its modernization journey

Technology advancements in healthcare has vastly improved patient care, data management, and operational efficiency. But they’ve also opened the floodgates to greater risks. For MemorialCare’s VP of IT and CISO Kevin Torres, ensuring the security of biomedical devices and user knowledge are ongoing priorities in order to never miss a beat.

By Joanne Carew

Sep 13, 2024 5 mins

CIOCSO and CISOCyberattacks

The AI Anywhere Real Estate uses to boost leads and listings

According to analyst firm IDC, the global AI market is set to exceed $630 billion by 2028. Part of that growth stems from the New Jersey-based real estate services company, which is using tech to deliver a more efficient and smarter concierge service.

By Joanne Carew

Sep 12, 2024 5 mins

Artificial IntelligenceEmerging TechnologyVendor Management

Close Brothers unlocks RPA with Document Understanding

With lessons learned from the pandemic and AI accelerating progress, UK-based merchant banking group Close Brothers is augmenting its RPA by pulling data from unstructured documents to not only enable end-to-end process transformation, but give customers peace of mind.

By Thor Olavsrud

Sep 09, 2024 5 mins

Emerging TechnologyFinancial Services IndustryRobotic Process Automation

Minor Hotels lays foundations for a purely digital future

Over a decade ago, the Bangkok-based hotel operator began a process of technological change with the aim of creating a robust ecosystem for growth and scale. And with all the technologies that has come its way since, the company continues to flourish.

By Nuria Cordón

Sep 05, 2024 6 mins

RegulationSwiftTravel and Hospitality Industry