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Digital Transformation

Digital twin helps NTT Indycar deliver better race experience to fans
Feature

Digital twin helps NTT Indycar deliver better race experience to fans

Digital twin, AI, and predictive analytics help put fans behind the wheel of race cars in the NTT Indycar Series, including the iconic Indianapolis 500.
By Thor OlavsrudJul, 1 2022
Digital transformation never stops at IBM’s semiconductor plant in Québec
Feature

Digital transformation never stops at IBM’s semiconductor plant in Québec

Exploiting extreme automation, secure operations, and a local talent pool, the computer giant’s largest semiconductor plant’s IT management evolves continuously as it develops new tech.
By Maxime JohnsonJun, 30 2022
JLL source-to-pay transformation proves value of automation
Feature

JLL source-to-pay transformation proves value of automation

Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
By Peter SayerJun, 27 2022
Kimberly-Clark’s business-first approach to digital transformation
Feature

Kimberly-Clark’s business-first approach to digital transformation

Global CIO Manoj Kumbhat is overhauling IT to facilitate a business transformation aimed at bringing the personal-care corporation closer to its customers.
By Paula RooneyJun, 24 2022
How to enable cultural change through cloud adoption
IDG TECHtalk Voices

How to enable cultural change through cloud adoption

Adopting hyperscale cloud can position your organization to react faster to the next “new normal.”
By Wayne SadinJun, 21 2022
12 tips for achieving IT agility in the digital era
Feature

12 tips for achieving IT agility in the digital era

The pandemic has proved IT agility is an existential imperative. IT leaders versed with agile transformation share tips for speeding up IT’s ability to create business value and navigate change.
By Stephanie OverbyJun, 15 2022
Mattel innovation becomes toy maker’s e-commerce core
Feature

Mattel innovation becomes toy maker’s e-commerce core

A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
By Paula RooneyJun, 13 2022
The 10 biggest issues IT faces today
Feature

The 10 biggest issues IT faces today

Economic, market, and worldwide turbulence continue to reshape the CIO agenda as priorities shift mid-year.
By Mary PrattJun, 13 2022
AI in the cloud pays dividends for Liberty Mutual
Feature

AI in the cloud pays dividends for Liberty Mutual

The insurer’s mature cloud foundation has facilitated extensive use of emerging technologies, in particular machine learning models that help deliver premium service, CIO James McGlennon says.
By Paula RooneyMay, 27 2022
Streamlining IT for agility
Feature

Streamlining IT for agility

IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
By Stephanie OverbyMay, 25 2022
IT leaders take on pandemic tech debt
Feature

IT leaders take on pandemic tech debt

The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
By Beth StackpoleMay, 23 2022
McDermott data innovations fuel business transformation
Feature

McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
By Paula RooneyMay, 23 2022
National Grid’s energy transformation is fueled by IT
Feature

National Grid’s energy transformation is fueled by IT

Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
By Paula RooneyMay, 19 2022
Ciena takes aim at the ‘ticket-less’ call center
Feature

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
By Paula RooneyMay, 17 2022
Veteran CIO Neal Sample: All architecture is wrong
The CIO Whisperers

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
By Dan RobertsMay, 12 2022
Reskilling IT for digital success in a tight talent market
Feature

Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
By Stephanie OverbyMay, 9 2022
United transforms travel experience with Agent on Demand
Feature

United transforms travel experience with Agent on Demand

The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
By Paula RooneyMay, 6 2022
What’s next for digital transformation?
Opinion

What’s next for digital transformation?

Thirty-plus years is a long time to be stuck on something. Is it time we move on?
By Thornton MayMay, 2 2022
Backcountry modernizes for the cloud era
Feature

Backcountry modernizes for the cloud era

A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
By Paula RooneyApr, 26 2022
The unfulfilled promise of automation: DNA matters
IDG TECHtalk Voices

The unfulfilled promise of automation: DNA matters

Process automation brings much-needed efficiencies, but enterprise DNA is essential for the long-term strategy, ensuring business resiliency and innovation.
By Shail KhiyaraApr, 19 2022
7 secrets of successful digital transformations
Feature

7 secrets of successful digital transformations

Getting digital right requires more than executive buy-in and financial commitment. It requires a nuanced approach to strategy, implementation, and collaboration.
By Esther SheinApr, 18 2022
CIOs can and should play a pivotal role in ESG strategy
IDG TECHtalk Voices

CIOs can and should play a pivotal role in ESG strategy

The ability to provide transparent, data-driven insights and measure progress toward objectives makes the CIO critical to the success of any ESG strategy.
By Michael BerthaApr, 14 2022
ATD banks on B2B digital transformation
Feature

ATD banks on B2B digital transformation

The wholesale tire distributor has overhauled its core integration layer to be 100% cloud-native in preparation to offer slick digital sales channels to B2B buyers tired of traditional call centers.
By Paula RooneyApr, 14 2022
Truist CIO Scott Case on adopting a digital transformation mindset
Interview

Truist CIO Scott Case on adopting a digital transformation mindset

For Case and his team, the pandemic, combined with the company’s merger, forced a focus on serving clients that became the guiding principle of their digital transformation.
By CIO staffApr, 13 2022
15 most misused buzzwords in IT
Feature

15 most misused buzzwords in IT

The tech industry is rife with overhyped jargon. Here IT leaders discuss buzzy terms all too often misapplied by vendors and colleagues alike.
By Mary PrattApr, 12 2022
Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win
Feature

Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win

The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.
By Paula RooneyApr, 4 2022
At Black & Veatch, a new IT operating model enables digital opportunities
Movers and Shakers

At Black & Veatch, a new IT operating model enables digital opportunities

CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments – but never loses.
By Martha HellerMar, 30 2022
SDG&E seeks speed advantage in the cloud
Feature

SDG&E seeks speed advantage in the cloud

At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
By Paula RooneyMar, 29 2022
Paul Martin: CIOs don't retire, they go work on boards
Interview

Paul Martin: CIOs don't retire, they go work on boards

The retired CIO and member of four public company boards knows firsthand the value of technology expertise to corporate boards. Here, he shares an insider’s view from the other side of the boardroom table.
By Maryfran JohnsonMar, 25 2022
Modernizing the mainframe for the digital era
Feature

Modernizing the mainframe for the digital era

The venerable platform continues to run critical applications while looking toward a future of open source, cloud, containers, AI, and much-needed new talent.
By Stan GibsonMar, 24 2022
What is a chief digital officer? A digital strategist and evangelist in chief
Feature

What is a chief digital officer? A digital strategist and evangelist in chief

A chief digital officer strategically transforms a company’s technological future in a way many CIOs don’t have the bandwidth to do.
By Minda Zetlin and Thor OlavsrudMar, 24 2022
State of the CIO, 2022: Focus turns to IT fundamentals
Feature

State of the CIO, 2022: Focus turns to IT fundamentals

CIOs are once again walking a tightrope between innovation and operational excellence—this time, buoyed by strong LOB alliances and a lingering pandemic glow.
By Beth StackpoleMar, 21 2022
3 trends driving transformation decisions in healthcare IT
IDG TECHtalk Voices

3 trends driving transformation decisions in healthcare IT

At the ViVE 2022 health IT conference, CIOs had plenty to talk about as the industry transforms
By David ChouMar, 18 2022
How CommScope restructured IT for better business partnership
Movers and Shakers

How CommScope restructured IT for better business partnership

To enable the global high-tech company’s business transformation, CIO Praveen Jonnala and the IT team asked themselves, ‘Who do we want to be?’ The result is a reimagined IT organization with empathy and humility at the core.
By Martha HellerMar, 16 2022
UAB IT helps fuel genomic breakthroughs
Feature

UAB IT helps fuel genomic breakthroughs

The University of Alabama-Birmingham’s digital transformation is compounding what its scientific researchers can achieve. Systems that work in synergy with scientists is key, says CIO Dr. Curtis Carver.
By Paula RooneyMar, 10 2022
CIO change agents: Lessons from the front lines of IT transformations
Feature

CIO change agents: Lessons from the front lines of IT transformations

Leading CIOs from the energy, financial, fashion, and fleet management sectors discuss how they changed their IT organizations to pave the way for business transformation.
By Stephanie OverbyMar, 7 2022
Abbott CIO Sabina Ewing on becoming an IT talent magnet
The CIO Whisperers

Abbott CIO Sabina Ewing on becoming an IT talent magnet

The technology executive explains how to create a differentiated employee experience to drive 21st century business results.
By Dan RobertsMar, 3 2022
How Blackwoods handled its CIO’s health crisis in the midst of a digital transformation
Interview

How Blackwoods handled its CIO’s health crisis in the midst of a digital transformation

CIO Claudio Salinas was diagnosed with blood cancer in the midst of both a major platform transformation effort and the scramble to adapt to the pandemic. Here’s how he and his team stayed on course at the Australian retailer.
By David BinningMar, 2 2022
Shell sees AI as fuel for its sustainability goals
Feature

Shell sees AI as fuel for its sustainability goals

The energy giant’s dual-cloud transformation includes a data lake architecture that AI chief Dan Jeavons says is catalyzing business efficiencies and will prove key in cutting carbon emissions over time.
By Paula RooneyFeb, 28 2022
Rolls-Royce CIDO Stuart Hughes on leaning into IoT
Interview

Rolls-Royce CIDO Stuart Hughes on leaning into IoT

The engine manufacturer is leveraging IoT data to tailor maintenance and overhaul to the individual engine rather than the product family.
By CIO staffFeb, 23 2022
Anadolu Efes CIO drives AI-fuelled data, analytics strategy
Interview

Anadolu Efes CIO drives AI-fuelled data, analytics strategy

Murat Ozkan, chief information and digital officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth.
By Andrea BenitoFeb, 16 2022
JLL CIO Edward Wagoner on leading change
Interview

JLL CIO Edward Wagoner on leading change

What worked in the past isn’t going to work in the future, says Wagoner. His advice: engage and welcome the different ways of thinking that are so critical for transformation.
By CIO staffFeb, 16 2022
3 IT initiatives fueling business transformation at Zebra Technologies
Movers and Shakers

3 IT initiatives fueling business transformation at Zebra Technologies

Who says a zebra can’t change its stripes? CIO Deepak Kaul explains how a hub and spoke data model, along with cloud-based ERP and infrastructure, are at the heart of Zebra’s changing business model.
By Martha HellerFeb, 16 2022
Disney data clean room helps advertisers leverage audience analysis
Feature

Disney data clean room helps advertisers leverage audience analysis

Aiming to give advertisers access to a vast quantity of audience data while protecting users’ privacy, Disney Advertising Sales has taken a data clean room approach to data governance.
By Thor OlavsrudFeb, 14 2022
What is ServiceNow Impact? An app to keep digital transformations on track
News Analysis

What is ServiceNow Impact? An app to keep digital transformations on track

ServiceNow is offering to help CIOs get more value from their investment — if they’ll pay just a little more.
By Peter SayerFeb, 14 2022
Papa Johns IT turns to Splunk for Super Bowl spike
Feature

Papa Johns IT turns to Splunk for Super Bowl spike

The pizza delivery and carryout chain has established a real-time monitoring system in the cloud to ensure its pizza-making operations go smoothly, even under high demand.
By Paula RooneyFeb, 11 2022
Walgreens Boots Alliance gets personal with AI
Feature

Walgreens Boots Alliance gets personal with AI

The pharmacy chain is leveraging its cloud-first digital transformation to better serve its customers, thanks to a data foundation retooled for speedier analytics and the latest machine learning technologies.
By Paula RooneyFeb, 11 2022
Generac CIO Tim Dickson: Why CIO reporting relationships matter for digital transformation success
Interview

Generac CIO Tim Dickson: Why CIO reporting relationships matter for digital transformation success

The 62-year old Fortune 1000 manufacturing company is transforming into an energy technology solutions provider, with IT at the forefront. CIO Tim Dickson shares his thoughts on how data is creating new business opportunities and how reporting to the CEO elevates IT.
By CIO staffFeb, 9 2022
Reimagining IT at Liberty Mutual
Interview

Reimagining IT at Liberty Mutual

Like many IT leaders, James McGlennon has been on a journey to transform IT to support a new era of business productivity, a move accelerated and shaped by the pandemic.
By CIO staffFeb, 2 2022
US Xpress goes digital for the long haul
Feature

US Xpress goes digital for the long haul

Digital transformation positions the freight carrier well in a tight market for truckers, paving the way for improved operations and data-driven decision-making.
By Paula RooneyJan, 28 2022
A platform model drives digital innovation at Zoetis
Movers and Shakers

A platform model drives digital innovation at Zoetis

As CIDO of the global $6.7B animal health business, Wafaa Mamilli’s job is to find new areas of revenue generation.
By Martha HellerJan, 26 2022
8 top priorities for CIOs in 2022
Feature

8 top priorities for CIOs in 2022

2022 promises to be both exciting and challenging for IT leaders. To get the most value from IT in the year ahead, tech chiefs should focus on the following key initiatives.
By John EdwardsJan, 18 2022
Camira Fabrics weaves together EDI and API integrations
Feature

Camira Fabrics weaves together EDI and API integrations

What began as a move to bring EDI management in house led to the creation of new APIs for shipping, and has opened the door to future infrastructure modernization.
By Peter SayerJan, 18 2022
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation
The CIO Whisperers

FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation

The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
By Dan RobertsJan, 13 2022
AI/ML at scale: The next horizon for PPG’s data strategy
Interview

AI/ML at scale: The next horizon for PPG’s data strategy

At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
By CIO staffJan, 12 2022
Top 7 challenges IT leaders will face in 2022
Feature

Top 7 challenges IT leaders will face in 2022

Facilitating hybrid working environments and ensuring a skills match for future success top the list of tough, ongoing issues IT leaders must navigate this year.
By Paul HeltzelJan, 11 2022
Digital product factories enable a new business model at Toyota Financial Services
Movers and Shakers

Digital product factories enable a new business model at Toyota Financial Services

Chief innovation and digital officer Vipin Gupta and his team turned transformation logic upside down to create a mobility-finance-as-a-service platform that TFS now offers as a white label service to other mobility companies.
By Martha HellerJan, 5 2022
Healthcare leaders: Don't let telehealth be a pitfall
IDG TECHtalk Voices

Healthcare leaders: Don't let telehealth be a pitfall

Virtual healthcare has proven its value – now, it’s time to expand and improve upon that foundation.
By David ChouJan, 4 2022
10 IT resolutions for 2022
Feature

10 IT resolutions for 2022

IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
By Mary PrattJan, 3 2022
CIOs spell out top tech priorities for 2022
Feature

CIOs spell out top tech priorities for 2022

AI and automation will take center stage, as cloud and collaboration continue to impact IT agendas — and IT leaders keep apprised of disprupive technologies on the horizon.
By Paula RooneyDec, 22 2021
ParkMobile’s cloud transformation paves way to new business
Feature

ParkMobile’s cloud transformation paves way to new business

The parking service provider turned a business downturn at the beginning of the pandemic into an opportunity to accelerate an infrastructure shift to the cloud.
By Paula RooneyDec, 17 2021
Avery Dennison CIO Nick Colisto on enabling business innovation
Interview

Avery Dennison CIO Nick Colisto on enabling business innovation

The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King.
By CIO staffDec, 15 2021
Cross-functional teams: The new IT imperative
Feature

Cross-functional teams: The new IT imperative

Blending IT and business professionals in agile teams with autonomy over outcomes is fast becoming a key factor for digital success.
By Esther SheinDec, 14 2021
What is a digital twin? A real-time, virtual representation
Feature

What is a digital twin? A real-time, virtual representation

Digital twins are real-time representations of objects, processes, and systems that can help organizations monitor operations, perform predictive maintenance, and improve processes.
By Thor OlavsrudDec, 14 2021
IT takes on a product mindset
Feature

IT takes on a product mindset

The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed.
By Mary PrattDec, 8 2021
7 digital disruption myths
Feature

7 digital disruption myths

Myths play an important role in history and culture, yet when it comes to digital disruption, believing in fables can be both destructive and career crippling.
By John EdwardsDec, 7 2021
4 trends disrupting managed infrastructure services
Building IT Relationships

4 trends disrupting managed infrastructure services

As providers adapt their go-to-market strategies, customers must plan ahead.
By Greg HallDec, 7 2021
The Hanover CIO Will Lee: Our architecture must have optionality built in
Movers and Shakers

The Hanover CIO Will Lee: Our architecture must have optionality built in

The P&C insurance market is changing so quickly that Will Lee, CIO, is asking his team to focus both on near-term and long-term transformation. Critically important to the second horizon, says Lee, is an architecture that can allow the business to pivot.
By Martha HellerDec, 1 2021
10 strategic tech trends for the infrastructure industry in 2022
Managing Innovation & Disruptive Technology

10 strategic tech trends for the infrastructure industry in 2022

The time has come for digital transformation in the architecture, engineering, and construction industry. Here are 10 technology trends that will shape the future of infrastructure.
By Nicholas D. EvansNov, 24 2021
Three concepts to embrace for effective digitally driven innovation
IDG TECHtalk Voices

Three concepts to embrace for effective digitally driven innovation

As digital transformation moves from buzzword to business priority, understanding three critical concepts – and the subtle differences among them – will help you make the right adjustments to strategies and mindsets.
By Manish MistryNov, 23 2021
The Library of Congress goes digital
Feature

The Library of Congress goes digital

CIO Judith Conklin discusses the ongoing cloud migration and digitization of the world’s largest library — a massive endeavor to make more of its 170 million assets available to all.
By Paula RooneyNov, 19 2021
Air Products CIO overhauls IT to support business transformation
Movers and Shakers

Air Products CIO overhauls IT to support business transformation

To enable the $9 billion industrial gas provider to deliver new “mega projects,” CIO Brian Galovich has put self-service at the center of the target architecture, moved infrastructure to the cloud, digitized key business processes, and updated the IT operating model.
By Martha HellerNov, 17 2021
Winter 2021: Supercharging IT innovation
Feature

Winter 2021: Supercharging IT innovation

As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more.
By CIO staffNov, 17 2021
Lexmark’s Andy Kopp on democratizing data
Interview

Lexmark’s Andy Kopp on democratizing data

The printer manufacturer’s Director of Transformation Products discusses the business impact of providing data-as-a-service with CIO.com’s Thor Olavsrud.
By CIO staffNov, 13 2021
Wells Fargo lays foundation for public cloud transformation
Feature

Wells Fargo lays foundation for public cloud transformation

The financial firm is poised to launch a 10-year journey to overhaul its operations around a hybrid private and public multicloud architecture powered by Microsoft Azure and Google Cloud Platform.
By Paula RooneyNov, 12 2021
Cushman & Wakefield dials up property sales and services with digital twins
Feature

Cushman & Wakefield dials up property sales and services with digital twins

The commercial real estate firm’s innovation mindset positioned it well to handle a business surge driven by the pandemic.
By Rosalyn PageNov, 11 2021
8 tips for streamlining legacy IT
Feature

8 tips for streamlining legacy IT

Whether for stability’s sake or to support vital business processes, most CIOs still have to retain legacy apps and infrastructure. But that doesn’t have to mean hobbling along.
By Mary PrattNov, 8 2021
Warner’s last mile on a long cloud journey
Feature

Warner’s last mile on a long cloud journey

For more than a decade, Warner Music Group has been orchestrating an all-in cloud transformation. Its adoption of networking as a service may be the final note.
By Paula RooneyNov, 5 2021
How foresight enhances strategic planning in times of uncertainty
IDG TECHtalk Voices

How foresight enhances strategic planning in times of uncertainty

The future cannot be predicted, but strategic foresight enables leaders to embrace uncertainty by better understanding, anticipating, and preparing for change.
By Chris DaviesOct, 26 2021
At Ingram Micro, digital change starts with the customer journey
Movers and Shakers

At Ingram Micro, digital change starts with the customer journey

The technology distributor’s entire digital transformation is “geared toward creating a single pane of glass for the lifecycle of customer engagement,” says CDO Sanjib Sahoo. His recipe for success includes establishing the right mindset, creating a balanced execution plan, and architecting technology to anticipate pivots.
By Martha HellerOct, 20 2021
Why gamification is a great tool for employee engagement
IDG TECHtalk Voices

Why gamification is a great tool for employee engagement

The rewards a gamer gets for completing levels or collecting points can be replicated in a workplace environment to improve engagement, motivate personal growth, and encourage continuous improvement.
By Rutesh ShahOct, 14 2021
5 questions with Dow’s Melanie Kalmar
The CIO Whisperers

5 questions with Dow’s Melanie Kalmar

Learn how this top CIO drives real business value through IT and how she fosters innovation at the 125-year-old company.
By Dan RobertsSep, 30 2021
Developing a digital culture at U. S. Steel
Movers and Shakers

Developing a digital culture at U. S. Steel

At one of the world’s largest steel companies, digital success springs from solid business cases, a culture of innovation, and diligent change management, says CIO Steve Bugajski.
By Martha HellerSep, 29 2021
ADM takes process-oriented approach to IT modernization
Feature

ADM takes process-oriented approach to IT modernization

Food ingredients supplier Archer Daniels Midland is consolidating IT systems as part of a transformation that includes standardizing many of its business processes worldwide.
By Peter SayerSep, 28 2021
How Johnson Controls is going ‘digital to the core’
Movers and Shakers

How Johnson Controls is going ‘digital to the core’

As the multinational conglomerate transforms to bring cutting-edge digital products and services to customers, CIO Diane Schwarz ensures that it is digital on the inside as well.
By Martha HellerSep, 22 2021
Why Big Tech can't crack healthcare
IDG TECHtalk Voices

Why Big Tech can't crack healthcare

Technologists cannot disrupt healthcare without a complete understanding of the operating model. Co-creation is the best path forward.
By David ChouSep, 17 2021
10 impediments to IT innovation
Feature

10 impediments to IT innovation

From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.
By Mary PrattSep, 13 2021
7 hot digital transformation trends — and 3 going cold
Feature

7 hot digital transformation trends — and 3 going cold

The pandemic has seen organizations doubling down on true transformation. Here’s how digital initiatives are reshaping technology strategies and revolutionizing how work gets done.
By Esther SheinAug, 30 2021
8 tips for improving customer experience
Feature

8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.
By Mary PrattAug, 24 2021
Carhartt ups its sales prospects with AI
Feature

Carhartt ups its sales prospects with AI

The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace.
By Thor OlavsrudAug, 24 2021
Fall 2021: Digital’s tipping point
Feature

Fall 2021: Digital’s tipping point

Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
By CIO staff and contributorsAug, 18 2021
Digital twins: 4 success stories
Feature

Digital twins: 4 success stories

These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
By Thor OlavsrudAug, 18 2021
Customer experience: The new IT imperative
Feature

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.
By Mary PrattAug, 16 2021
Brown-Forman ‘digital shelf’ provides top-flight e-commerce
Feature

Brown-Forman ‘digital shelf’ provides top-flight e-commerce

Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table.
By Clint BoultonAug, 16 2021
Pfizer drives digital operations overhaul
Feature

Pfizer drives digital operations overhaul

With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
By Thor OlavsrudAug, 10 2021
7 skills of successful digital leaders
Feature

7 skills of successful digital leaders

Effective digital transformation requires strong leadership. Here’s how to helm your company’s digital journey through considerable organizational change.
By Esther SheinAug, 9 2021
4 digital customer experience success stories
Feature

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.
By Clint BoultonAug, 5 2021
CVS Health puts customers at the center in product management shift
Movers and Shakers

CVS Health puts customers at the center in product management shift

CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world’s leading health solutions company.
By Martha HellerAug, 4 2021
Papa John's serves up AI for more efficient ordering
Feature

Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
By Clint BoultonAug, 3 2021
The new age of business ‘creators’
IDG TECHtalk Voices

The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development
By Brian SolisJul, 26 2021
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