Digital Transformation
Feature
P&G turns to AI to create digital manufacturing of the future
The consumer goods multinational company, with help from Microsoft, is adopting the industrial internet of things, digital twin, AI, and machine learning to transform manufacturing at scale.
News
70% of legal departments don’t invest in digital transformation: Report
Lack of budget and resistance to change are top barriers to digital transformation in most legal departments across the US, according to new research.
Feature
The business value of NLP: 5 success stories
These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.
Feature
American Airlines takes flight with analytics transformation
The world’s largest airlines has turned to the cloud, leveraging AI, machine learning, and real-time analytics to minimize disruptions, streamline operations, and improve the travel experience.
CIO Executive Council POV
Oshkosh puts digital solutions into overdrive
Global CDIO Anupam Khare’s targeted forays into AI and predictive analytics are fueling continued growth and paving new roads to success for the manufacturer of specialty vehicles.
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Digital twins: 5 success stories
These five companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
Feature
8 ways CIOs and CHROs can collaborate for business impact
With technology, talent, and workplace culture key ingredients for business success, a strong partnership between IT and HR leaders may be the most critical in today’s C-suite.
Feature
Owens Corning leverages low code to make asphalt safer
The manufacturer has put low-code development to work, melding sensor data and analytics to provide real-time visibility into asphalt processing tanks, enhancing safety and improving compliance.
Feature
Hydro-Québec’s radical but careful digital transformation could be a model for utilities everywhere
AI, analytics, and cybersecurity are at the heart of the continual transformation of Canada’s largest electric utility, says Hydro Québec’s vice-president of Information and Communications Technologies.
Feature
Carrier IT tackles big challenges with microtransformations
The HVAC manufacturer is taking a bottom-up approach to digital transformation, launching a series of process automation efforts that cannot wait for company-wide change.
Feature
Aflac virtualizes the customer enrollment experience
When the pandemic put its independent agents and franchises at grave business risk, Aflac IT set about augmenting their work with digital capabilities that make them ‘bionic,’ tech chief Richard Gilbert says.
Feature
CIO 100 US: 10 award-winning manufacturing IT projects
Manufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations.
Managing Innovation & Disruptive Technology
Digital twins are primed to revolutionize the infrastructure industry
How innovation, efficiency and intelligence across the infrastructure ecosystem is finding a kindred spirit in digital twins.
Feature
Customer-centric CIOs move beyond the SLA
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.
Feature
Thermo Fisher transforms its customer experience
The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.
Feature
7 traits of digital-savvy CIOs
Just as employees are upskilling in the latest tech, so too should CIOs, whose ongoing digital skills acquisition can greatly impact their organizations and their careers.
News
Lack of IT alignment hampers migration to SAP S/4HANA, report says
Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams.
Movers and Shakers
Q&A: Empowering agile beyond IT at Fannie Mae
CIO Ramon Richards and his team have matured the mortgage financer’s agile processes and CI/CD practices — extending the agile approach across the organization at large.
IDG TECHtalk Voices
Tips for CIOs in the digital age
Here are the 4 steps to altering your approach as a CIO for healthcare digital transformation.
IDG TECHtalk Voices
The great divide: Separating operations and innovation
An organizational change that could make or break your digital transformation
Feature
Wolverine hits pause for cloud success
The boot and shoe manufacturer’s COVID-delayed hybrid-cloud transformation has leapt forward of late, thanks to newly available tools and services — and a culture now primed to make the most of new tech.
Feature
How Cairn Oil & Gas is using IT to overcome one business challenge after another
CIO Sandeep Gupta’s innovative use of technology has enabled the company to cut costs, reduce time to first oil, and manage decline in production.
Feature
Digital twin helps NTT Indycar deliver better race experience to fans
Digital twin, AI, and predictive analytics help put fans behind the wheel of race cars in the NTT Indycar Series, including the iconic Indianapolis 500.
Feature
Digital transformation never stops at IBM’s semiconductor plant in Québec
Exploiting extreme automation, secure operations, and a local talent pool, the computer giant’s largest semiconductor plant’s IT management evolves continuously as it develops new tech.
Feature
JLL source-to-pay transformation proves value of automation
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
Feature
Kimberly-Clark’s business-first approach to digital transformation
Global CIO Manoj Kumbhat is overhauling IT to facilitate a business transformation aimed at bringing the personal-care corporation closer to its customers.
IDG TECHtalk Voices
How to enable cultural change through cloud adoption
Adopting hyperscale cloud can position your organization to react faster to the next “new normal.”
Feature
12 tips for achieving IT agility in the digital era
The pandemic has proved IT agility is an existential imperative. IT leaders versed with agile transformation share tips for speeding up IT’s ability to create business value and navigate change.
Feature
The 10 biggest issues IT faces today
Economic, market, and worldwide turbulence continue to reshape the CIO agenda as priorities shift mid-year.
Feature
Mattel innovation becomes toy maker’s e-commerce core
A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
Feature
AI in the cloud pays dividends for Liberty Mutual
The insurer’s mature cloud foundation has facilitated extensive use of emerging technologies, in particular machine learning models that help deliver premium service, CIO James McGlennon says.
Feature
Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
Feature
IT leaders take on pandemic tech debt
The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
Feature
McDermott data innovations fuel business transformation
The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
Feature
National Grid’s energy transformation is fueled by IT
Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
Feature
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
The CIO Whisperers
Veteran CIO Neal Sample: All architecture is wrong
The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
Feature
Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
Feature
United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
Opinion
What’s next for digital transformation?
Thirty-plus years is a long time to be stuck on something. Is it time we move on?
Feature
Backcountry modernizes for the cloud era
A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
IDG TECHtalk Voices
The unfulfilled promise of automation: DNA matters
Process automation brings much-needed efficiencies, but enterprise DNA is essential for the long-term strategy, ensuring business resiliency and innovation.
Feature
7 secrets of successful digital transformations
Getting digital right requires more than executive buy-in and financial commitment. It requires a nuanced approach to strategy, implementation, and collaboration.
IDG TECHtalk Voices
CIOs can and should play a pivotal role in ESG strategy
The ability to provide transparent, data-driven insights and measure progress toward objectives makes the CIO critical to the success of any ESG strategy.
Feature
ATD banks on B2B digital transformation
The wholesale tire distributor has overhauled its core integration layer to be 100% cloud-native in preparation to offer slick digital sales channels to B2B buyers tired of traditional call centers.
Interview
Truist CIO Scott Case on adopting a digital transformation mindset
For Case and his team, the pandemic, combined with the company’s merger, forced a focus on serving clients that became the guiding principle of their digital transformation.
Feature
15 most misused buzzwords in IT
The tech industry is rife with overhyped jargon. Here IT leaders discuss buzzy terms all too often misapplied by vendors and colleagues alike.
Feature
Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win
The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.
Movers and Shakers
At Black & Veatch, a new IT operating model enables digital opportunities
CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments – but never loses.
Feature
SDG&E seeks speed advantage in the cloud
At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
Interview
Paul Martin: CIOs don't retire, they go work on boards
The retired CIO and member of four public company boards knows firsthand the value of technology expertise to corporate boards. Here, he shares an insider’s view from the other side of the boardroom table.
Feature
Modernizing the mainframe for the digital era
The venerable platform continues to run critical applications while looking toward a future of open source, cloud, containers, AI, and much-needed new talent.
Feature
What is a chief digital officer? A digital strategist and evangelist in chief
A chief digital officer strategically transforms a company’s technological future in a way many CIOs don’t have the bandwidth to do.
Feature
State of the CIO, 2022: Focus turns to IT fundamentals
CIOs are once again walking a tightrope between innovation and operational excellence—this time, buoyed by strong LOB alliances and a lingering pandemic glow.
IDG TECHtalk Voices
3 trends driving transformation decisions in healthcare IT
At the ViVE 2022 health IT conference, CIOs had plenty to talk about as the industry transforms
Movers and Shakers
How CommScope restructured IT for better business partnership
To enable the global high-tech company’s business transformation, CIO Praveen Jonnala and the IT team asked themselves, ‘Who do we want to be?’ The result is a reimagined IT organization with empathy and humility at the core.
Feature
UAB IT helps fuel genomic breakthroughs
The University of Alabama-Birmingham’s digital transformation is compounding what its scientific researchers can achieve. Systems that work in synergy with scientists is key, says CIO Dr. Curtis Carver.
Feature
CIO change agents: Lessons from the front lines of IT transformations
Leading CIOs from the energy, financial, fashion, and fleet management sectors discuss how they changed their IT organizations to pave the way for business transformation.
The CIO Whisperers
Abbott CIO Sabina Ewing on becoming an IT talent magnet
The technology executive explains how to create a differentiated employee experience to drive 21st century business results.
Interview
How Blackwoods handled its CIO’s health crisis in the midst of a digital transformation
CIO Claudio Salinas was diagnosed with blood cancer in the midst of both a major platform transformation effort and the scramble to adapt to the pandemic. Here’s how he and his team stayed on course at the Australian retailer.
Feature
Shell sees AI as fuel for its sustainability goals
The energy giant’s dual-cloud transformation includes a data lake architecture that AI chief Dan Jeavons says is catalyzing business efficiencies and will prove key in cutting carbon emissions over time.
Interview
Rolls-Royce CIDO Stuart Hughes on leaning into IoT
The engine manufacturer is leveraging IoT data to tailor maintenance and overhaul to the individual engine rather than the product family.
Interview
Anadolu Efes CIO drives AI-fuelled data, analytics strategy
Murat Ozkan, chief information and digital officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth.
Interview
JLL CIO Edward Wagoner on leading change
What worked in the past isn’t going to work in the future, says Wagoner. His advice: engage and welcome the different ways of thinking that are so critical for transformation.
Movers and Shakers
3 IT initiatives fueling business transformation at Zebra Technologies
Who says a zebra can’t change its stripes? CIO Deepak Kaul explains how a hub and spoke data model, along with cloud-based ERP and infrastructure, are at the heart of Zebra’s changing business model.
Feature
Disney data clean room helps advertisers leverage audience analysis
Aiming to give advertisers access to a vast quantity of audience data while protecting users’ privacy, Disney Advertising Sales has taken a data clean room approach to data governance.
News Analysis
What is ServiceNow Impact? An app to keep digital transformations on track
ServiceNow is offering to help CIOs get more value from their investment — if they’ll pay just a little more.
Feature
Papa Johns IT turns to Splunk for Super Bowl spike
The pizza delivery and carryout chain has established a real-time monitoring system in the cloud to ensure its pizza-making operations go smoothly, even under high demand.
Feature
Walgreens Boots Alliance gets personal with AI
The pharmacy chain is leveraging its cloud-first digital transformation to better serve its customers, thanks to a data foundation retooled for speedier analytics and the latest machine learning technologies.
Interview
Generac CIO Tim Dickson: Why CIO reporting relationships matter for digital transformation success
The 62-year old Fortune 1000 manufacturing company is transforming into an energy technology solutions provider, with IT at the forefront. CIO Tim Dickson shares his thoughts on how data is creating new business opportunities and how reporting to the CEO elevates IT.
Interview
Reimagining IT at Liberty Mutual
Like many IT leaders, James McGlennon has been on a journey to transform IT to support a new era of business productivity, a move accelerated and shaped by the pandemic.
Feature
US Xpress goes digital for the long haul
Digital transformation positions the freight carrier well in a tight market for truckers, paving the way for improved operations and data-driven decision-making.
Movers and Shakers
A platform model drives digital innovation at Zoetis
As CIDO of the global $6.7B animal health business, Wafaa Mamilli’s job is to find new areas of revenue generation.
Feature
8 top priorities for CIOs in 2022
2022 promises to be both exciting and challenging for IT leaders. To get the most value from IT in the year ahead, tech chiefs should focus on the following key initiatives.
Feature
Camira Fabrics weaves together EDI and API integrations
What began as a move to bring EDI management in house led to the creation of new APIs for shipping, and has opened the door to future infrastructure modernization.
The CIO Whisperers
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation
The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
Interview
AI/ML at scale: The next horizon for PPG’s data strategy
At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
Feature
Top 7 challenges IT leaders will face in 2022
Facilitating hybrid working environments and ensuring a skills match for future success top the list of tough, ongoing issues IT leaders must navigate this year.
Movers and Shakers
Digital product factories enable a new business model at Toyota Financial Services
Chief innovation and digital officer Vipin Gupta and his team turned transformation logic upside down to create a mobility-finance-as-a-service platform that TFS now offers as a white label service to other mobility companies.
IDG TECHtalk Voices
Healthcare leaders: Don't let telehealth be a pitfall
Virtual healthcare has proven its value – now, it’s time to expand and improve upon that foundation.
Feature
10 IT resolutions for 2022
IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
Feature
CIOs spell out top tech priorities for 2022
AI and automation will take center stage, as cloud and collaboration continue to impact IT agendas — and IT leaders keep apprised of disprupive technologies on the horizon.
Feature
ParkMobile’s cloud transformation paves way to new business
The parking service provider turned a business downturn at the beginning of the pandemic into an opportunity to accelerate an infrastructure shift to the cloud.
Interview
Avery Dennison CIO Nick Colisto on enabling business innovation
The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King.
Feature
Cross-functional teams: The new IT imperative
Blending IT and business professionals in agile teams with autonomy over outcomes is fast becoming a key factor for digital success.
Feature
What is a digital twin? A real-time, virtual representation
Digital twins are real-time representations of objects, processes, and systems that can help organizations monitor operations, perform predictive maintenance, and improve processes.
Feature
IT takes on a product mindset
The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed.
Feature
7 digital disruption myths
Myths play an important role in history and culture, yet when it comes to digital disruption, believing in fables can be both destructive and career crippling.
Building IT Relationships
4 trends disrupting managed infrastructure services
As providers adapt their go-to-market strategies, customers must plan ahead.
Movers and Shakers
The Hanover CIO Will Lee: Our architecture must have optionality built in
The P&C insurance market is changing so quickly that Will Lee, CIO, is asking his team to focus both on near-term and long-term transformation. Critically important to the second horizon, says Lee, is an architecture that can allow the business to pivot.
Managing Innovation & Disruptive Technology
10 strategic tech trends for the infrastructure industry in 2022
The time has come for digital transformation in the architecture, engineering, and construction industry. Here are 10 technology trends that will shape the future of infrastructure.
IDG TECHtalk Voices
Three concepts to embrace for effective digitally driven innovation
As digital transformation moves from buzzword to business priority, understanding three critical concepts – and the subtle differences among them – will help you make the right adjustments to strategies and mindsets.
Feature
The Library of Congress goes digital
CIO Judith Conklin discusses the ongoing cloud migration and digitization of the world’s largest library — a massive endeavor to make more of its 170 million assets available to all.
Movers and Shakers
Air Products CIO overhauls IT to support business transformation
To enable the $9 billion industrial gas provider to deliver new “mega projects,” CIO Brian Galovich has put self-service at the center of the target architecture, moved infrastructure to the cloud, digitized key business processes, and updated the IT operating model.
Feature
Winter 2021: Supercharging IT innovation
As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more.
Interview
Lexmark’s Andy Kopp on democratizing data
The printer manufacturer’s Director of Transformation Products discusses the business impact of providing data-as-a-service with CIO.com’s Thor Olavsrud.
Feature
Wells Fargo lays foundation for public cloud transformation
The financial firm is poised to launch a 10-year journey to overhaul its operations around a hybrid private and public multicloud architecture powered by Microsoft Azure and Google Cloud Platform.
Feature
Cushman & Wakefield dials up property sales and services with digital twins
The commercial real estate firm’s innovation mindset positioned it well to handle a business surge driven by the pandemic.
Feature
8 tips for streamlining legacy IT
Whether for stability’s sake or to support vital business processes, most CIOs still have to retain legacy apps and infrastructure. But that doesn’t have to mean hobbling along.
Feature
Warner’s last mile on a long cloud journey
For more than a decade, Warner Music Group has been orchestrating an all-in cloud transformation. Its adoption of networking as a service may be the final note.-
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