AI, analytics, and cybersecurity are at the heart of the continual transformation of Canada’s largest electric utility, says Hydro Québec’s vice-president of Information and Communications Technologies.
When the pandemic put its independent agents and franchises at grave business risk, Aflac IT set about augmenting their work with digital capabilities that make them ‘bionic,’ tech chief Richard Gilbert says.
Manufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations.
The boot and shoe manufacturer’s COVID-delayed hybrid-cloud transformation has leapt forward of late, thanks to newly available tools and services — and a culture now primed to make the most of new tech.
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
The retired CIO and member of four public company boards knows firsthand the value of technology expertise to corporate boards. Here, he shares an insider’s view from the other side of the boardroom table.
To enable the global high-tech company’s business transformation, CIO Praveen Jonnala and the IT team asked themselves, ‘Who do we want to be?’ The result is a reimagined IT organization with empathy and humility at the core.
The University of Alabama-Birmingham’s digital transformation is compounding what its scientific researchers can achieve. Systems that work in synergy with scientists is key, says CIO Dr. Curtis Carver.
CIO Claudio Salinas was diagnosed with blood cancer in the midst of both a major platform transformation effort and the scramble to adapt to the pandemic. Here’s how he and his team stayed on course at the Australian retailer.
The energy giant’s dual-cloud transformation includes a data lake architecture that AI chief Dan Jeavons says is catalyzing business efficiencies and will prove key in cutting carbon emissions over time.
Murat Ozkan, chief information and digital officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth.
The pharmacy chain is leveraging its cloud-first digital transformation to better serve its customers, thanks to a data foundation retooled for speedier analytics and the latest machine learning technologies.
The 62-year old Fortune 1000 manufacturing company is transforming into an energy technology solutions provider, with IT at the forefront. CIO Tim Dickson shares his thoughts on how data is creating new business opportunities and how reporting to the CEO elevates IT.
Chief innovation and digital officer Vipin Gupta and his team turned transformation logic upside down to create a mobility-finance-as-a-service platform that TFS now offers as a white label service to other mobility companies.
The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King.
The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed.
The P&C insurance market is changing so quickly that Will Lee, CIO, is asking his team to focus both on near-term and long-term transformation. Critically important to the second horizon, says Lee, is an architecture that can allow the business to pivot.
As digital transformation moves from buzzword to business priority, understanding three critical concepts – and the subtle differences among them – will help you make the right adjustments to strategies and mindsets.
To enable the $9 billion industrial gas provider to deliver new “mega projects,” CIO Brian Galovich has put self-service at the center of the target architecture, moved infrastructure to the cloud, digitized key business processes, and updated the IT operating model.
As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more.
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