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Digital Transformation

The new age of business ‘creators’
IDG TECHtalk Voices

The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development
By Brian SolisJul, 26 2021
3 common reasons for migrating to SAP S/4HANA – and why only one of them is right
IDG TECHtalk Voices

3 common reasons for migrating to SAP S/4HANA – and why only one of them is right

S/4HANA is not just a technical upgrade; it’s a business transformation. Let that guide your approach.
By Steele G. ArbeenyJul, 26 2021
TTX tackles turnover in moving ERP to the cloud
Feature

TTX tackles turnover in moving ERP to the cloud

The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
By Peter SayerJul, 26 2021
Honeywell tech chief drives the digital agenda
Feature

Honeywell tech chief drives the digital agenda

Honeywell CDTO Sheila Jordan is taking a ‘holistic and horizontal’ approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.
By Clint BoultonJul, 23 2021
PVH finds perfect fit in hybrid IT operating model amid pandemic
Feature

PVH finds perfect fit in hybrid IT operating model amid pandemic

The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.
By Clint BoultonJul, 19 2021
Are SMBs invited to the digital transformation party?
IDG TECHtalk Voices

Are SMBs invited to the digital transformation party?

There’s value for smaller businesses in stepping up digital transformation investments. Doing so is critical to survival.
By Dipti ParmarJul, 16 2021
6 digital transformation tips from AT&T’s tech chief
Feature

6 digital transformation tips from AT&T’s tech chief

The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.
By Clint BoultonJul, 16 2021
Unilever CIO: Digital literacy is the most important new capability to develop
Movers and Shakers

Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.
By Martha HellerJul, 14 2021
Rethinking IT governance for agility and innovation
Feature

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.
By Mary PrattJul, 13 2021
Change by design: The new role of digital and software in organizational transformation
IDG TECHtalk Voices

Change by design: The new role of digital and software in organizational transformation

It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business, today.
By Brian SolisJul, 7 2021
Discount Tire transforms CX on road to expansion
Feature

Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
By Peter SayerJul, 6 2021
4 tactics for getting SIs to bid on your project
Building IT Relationships

4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.
By Greg HallJun, 30 2021
L’Oréal supercharges ecommerce with digital tech
Feature

L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
By Clint BoultonJun, 29 2021
What is digital transformation? A necessary disruption
Feature

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.
By Clint BoultonJun, 24 2021
Feature

4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.
By Clint BoultonJun, 18 2021
Digital acceleration at Stanley Black & Decker places data at the center
Movers and Shakers

Digital acceleration at Stanley Black & Decker places data at the center

CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company’s digital transformation.
By Martha HellerJun, 16 2021
Estée Lauder proves the business value of augmented reality
Feature

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
By Clint BoultonJun, 14 2021
Mars sweetens supply chain with digital twin
Feature

Mars sweetens supply chain with digital twin

The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.
By Clint BoultonJun, 11 2021
What the traditional financial services industry can learn from neobanks and fintechs
IDG TECHtalk Voices

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
By Brian SolisJun, 9 2021
The hard truth about business-IT alignment
Opinion

The hard truth about business-IT alignment

Building effective IT 101: Forget what you’ve heard about aligning IT to the business. In the digital era, IT-business integration is the true key to organizational success.
By Bob LewisJun, 1 2021
AAA automates road service scheduling
Feature

AAA automates road service scheduling

AAA has deployed digital appointment scheduling for members of its roadside assistance service. Increased adoption of digital channels says it might be AAA’s best fix yet.
By Clint BoultonMay, 28 2021
Baylor goes back to basics to build ERP for the future
Feature

Baylor goes back to basics to build ERP for the future

To support its ambition to become a top-tier research institution, Baylor University overhauled its ERP systems, a process that required getting back to the fundamentals of business-IT collaboration.
By Peter SayerMay, 26 2021
Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Feature

Zions’ digital PPP loan app pays off for pandemic-racked small businesses

Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
By Clint BoultonMay, 25 2021
AI in healthcare: The tech is here, the users are not
IDG TECHtalk Voices

AI in healthcare: The tech is here, the users are not

The biggest challenges for AI-enabled care are delivering real-time insights into the clinical workflow and gaining acceptance from caregivers as well as patients. Innovative solutions continue to emerge.
By Paddy PadmanabhanMay, 21 2021
5 lessons BofA’s tech chief learned from the pandemic
Feature

5 lessons BofA’s tech chief learned from the pandemic

Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.
By Clint BoultonMay, 17 2021
Innovation vs. operations: A critical balancing act IT must master
Feature

Innovation vs. operations: A critical balancing act IT must master

The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
By Stephanie OverbyMay, 17 2021
Signet adds virtual facet to jewelry sales in pandemic play
Feature

Signet adds virtual facet to jewelry sales in pandemic play

Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.
By Clint BoultonMay, 10 2021
The new IT skills mandate for digital success
Feature

The new IT skills mandate for digital success

New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.
By Esther SheinMay, 10 2021
Synchrony banks on pandemic shift to boost business agility
Feature

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
By Clint BoultonMay, 6 2021
Domino’s orders up MLOps to speed up data science delivery
Feature

Domino’s orders up MLOps to speed up data science delivery

The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.
By Clint BoultonMay, 3 2021
Slack on Slack: A product-based approach to automating operations
Feature

Slack on Slack: A product-based approach to automating operations

Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.
By Clint BoultonApr, 26 2021
Customer loyalty is up for grabs; retention is now mission-critical
IDG TECHtalk Voices

Customer loyalty is up for grabs; retention is now mission-critical

By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.
By Rob O'Regan and Brian SolisApr, 22 2021
CIO change agents: The art of the IT turnaround
Feature

CIO change agents: The art of the IT turnaround

CIOs from ecommerce, insurance, and automotive sectors discuss how they changed their IT cultures to pave the way for digital transformations.
By Clint BoultonApr, 20 2021
DC Water hunts lost water with analytics
Feature

DC Water hunts lost water with analytics

Predictive analytics and AI are helping the District of Columbia’s water authority discover water main and sewer pipe breaks proactively.
By Thor OlavsrudApr, 19 2021
Why steering committees fail to engage (and 5 ways to hold them accountable)
Building IT Relationships

Why steering committees fail to engage (and 5 ways to hold them accountable)

There are some common reasons why a transformation steering committee may fail to engage—from a lack of motivation to a bias toward inaction, Here's how transformation leaders can overcome those blockers.
By John BeldenApr, 15 2021
Spring 2021: State of the CIO
Feature

Spring 2021: State of the CIO

The 2021 State of the CIO research confirmed CIOs’ pivotal role this past year, but can they live up to the high bar they’ve established for themselves?
By CIO staff and contributorsApr, 14 2021
How Nextdoor’s engineering team jumped into action to help small businesses during COVID-19
IDG TECHtalk Voices

How Nextdoor’s engineering team jumped into action to help small businesses during COVID-19

How Nextdoor and engineering head Mai Ling developed new services in record time by shifting project roadmaps, brainstorming new ideas, and making tough decisions about what to stop doing.
By Christine HeckartApr, 13 2021
Johnson Controls and Microsoft birth ‘digital twin’ for building management
Feature

Johnson Controls and Microsoft birth ‘digital twin’ for building management

Johnson Controls built its digital twin platform in Microsoft Azure to simulate building management operations.
By Clint BoultonApr, 12 2021
NJ Transit leverages data for bus and rail transformation
Feature

NJ Transit leverages data for bus and rail transformation

NJ Transit CTO Faisal Jameel has launched a data-driven overhaul to transform how the third-largest public transit agency in the US serves its passengers.
By Thor OlavsrudApr, 8 2021
How Brunswick IT enables digital business
Movers and Shakers

How Brunswick IT enables digital business

CIO Mike Adams shares how the company has designed its digital and data platforms to put the customer at the center of its products, services, and digital ecosystem, underpinned by enterprise architecture.
By Martha HellerApr, 7 2021
The ‘why’ of digital transformation is the key to unlocking value
IDG TECHtalk Voices

The ‘why’ of digital transformation is the key to unlocking value

Too many leadership teams focus on the ‘how’ or ‘what’ of their digitalization projects – which makes the destination less clear and can lead to negative ROI.
By Steele ArbeenyMar, 30 2021
M&T Bank branches out to bridge skills gap
Feature

M&T Bank branches out to bridge skills gap

With apprenticeships, boot camps, college courses, and internships, CIO Mike Wisler is ramping up in-house developer staffing as part of a strategy for which diversity is key.
By Peter SayerMar, 29 2021
CBRE’s digital strategy aims to ease return-to-office challenges
Feature

CBRE’s digital strategy aims to ease return-to-office challenges

The commercial real estate firm sits at the nexus of the global return-to-the-office movement. Here’s how CBRE’s tech chief is leveraging tech to ease the transition for clients and employees.
By Clint BoultonMar, 22 2021
4 ways to turn COVID quick fixes into permanent business value
Opinion

4 ways to turn COVID quick fixes into permanent business value

Organizational changes undertaken to survive the pandemic hold promise for ensuring businesses thrive in the years to come — if those shifts are made permanent fixtures of CIO strategies.
By Don Ruse and Mark ClarkMar, 16 2021
10 technologies that will disrupt business in 2021
Feature

10 technologies that will disrupt business in 2021

From AI to serverless computing, these 10 disruptive technologies and trends are transforming the business landscape in the wake of the pandemic and beyond.
By Paul HeltzelMar, 15 2021
How Intel IT helped create $1.6B in business value during the pandemic
Feature

How Intel IT helped create $1.6B in business value during the pandemic

Intel boosted business value while preserving chip foundry operations during the COVID-19 pandemic. Here’s how CIO Archie Deskus executed her transformation.
By Clint BoultonMar, 15 2021
10 steps to avoid digital transformation failure
Building IT Relationships

10 steps to avoid digital transformation failure

Executive sponsors play a key role in the success (or failure) of digital transformations. Taking these essential actions will tip the scales in your favor.
By John BeldenMar, 11 2021
Mitigating the hidden risks of digital transformation
Feature

Mitigating the hidden risks of digital transformation

New, cross-discipline risk management techniques are necessary to securely reap the benefits of transformative technologies.
By Bob ViolinoMar, 8 2021
7 ways COVID-19 has changed IT forever
Feature

7 ways COVID-19 has changed IT forever

Things will never be the same. Here’s a look at what IT will look like as the COVID-19 threat recedes.
By John EdwardsMar, 1 2021
Convergint builds data science team from the ground up
Feature

Convergint builds data science team from the ground up

The installer of integrated building systems’ first-ever CIO, Bhuvana Badrinathan, launched data capabilities to predict sales revenue using automated data ingestion and feature engineering.
By Thor OlavsrudMar, 1 2021
Inside Blue Shield of California's IT operating model overhaul
Movers and Shakers

Inside Blue Shield of California's IT operating model overhaul

For CIO Lisa Davis, the transformation to a product-focused operating model is key to realizing the health plan provider's digital health vision.
By Martha HellerFeb, 24 2021
4 tips for selling a transformation project to your CEO
IDG TECHtalk Voices

4 tips for selling a transformation project to your CEO

A successful transformation initiative can establish your position as a business leader, not just a technology guru – but first you have to sell it to your boss.
By David ChouFeb, 18 2021
Northwell Health’s new HR cloud faced early COVID test
Feature

Northwell Health’s new HR cloud faced early COVID test

When the pandemic hit New York, the local healthcare provider was able to turn a test analytics environment into a live dashboard for managing staffing needs.
By Peter SayerFeb, 18 2021
User acceptance: 5 tips for ensuring digital success
Feature

User acceptance: 5 tips for ensuring digital success

Those most impacted by digital transformations can make or break your success. Here’s how to leverage their insights, address their pain points, and exceed their expectations.
By Bob ViolinoFeb, 18 2021
What will ensure the continued ascent of telehealth technology?
IDG TECHtalk Voices

What will ensure the continued ascent of telehealth technology?

Telehealth is at a crossroads. Here are three things health systems must consider before investing further in telehealth technology.
By Paddy PadmanabhanFeb, 12 2021
5 starting points for agile transformation
Accent Notes

5 starting points for agile transformation

Legacy systems and complexity can make agility difficult, but not impossible. Here are five steps any company can take to achieve agility.
By Diana BersohnFeb, 11 2021
Why the ‘experience of things’ lies at the heart of digital transformation
IDG TECHtalk Voices

Why the ‘experience of things’ lies at the heart of digital transformation

Employee, customer, and ecosystem form the core experience pillars required for transforming your business.
By David SmithFeb, 9 2021
7 key questions facing the future of work
Feature

7 key questions facing the future of work

A global pandemic raised the bar for IT’s capabilities. IT leaders say 2021 will be even more challenging.
By Stacy CollettFeb, 8 2021
Digital CX: The key to thriving through the pandemic
Feature

Digital CX: The key to thriving through the pandemic

IT leaders have undertaken a variety of digital initiatives to improve customer experience (CX) throughout the pandemic. Here CIOs discuss their efforts to bolster their corporate brands.
By Clint BoultonFeb, 3 2021
‘Rise with SAP’: SAP bets on migrating your ERP to its cloud
News

‘Rise with SAP’: SAP bets on migrating your ERP to its cloud

Christian Klein says SAP’s new business transformation as a service offering will reduce TCO. Users groups are skeptical given sketchy details.
By Peter SayerFeb, 1 2021
CarMax’s product-based approach to IT pays off
Feature

CarMax’s product-based approach to IT pays off

CIO Shamim Mohammad years ago laid the groundwork for fast-tracking an omnichannel sales platform despite the pandemic, by embracing cross-functional product teams.
By Peter SayerFeb, 1 2021
10 dark secrets of robotic process automation
Feature

10 dark secrets of robotic process automation

RPA promises to streamline workflows, glue together legacy systems, and empower business users to solve their own problems. But beneath the big wins lurk hidden issues worth addressing.
By Peter WaynerJan, 26 2021
At FedEx, sensors and analytics fuel COVID-19 vaccine distribution
Feature

At FedEx, sensors and analytics fuel COVID-19 vaccine distribution

FedEx is relying on insights from its SenseAware ID IoT system and Microsoft’s Azure machine learning software to ensure coronavirus vaccines reach their final destinations.
By Clint BoultonJan, 26 2021
5 ways to accelerate digital business in 2021
Analysis

5 ways to accelerate digital business in 2021

Digital business acceleration is the most important trend Gartner sees in the market right now. Here's how CIOs can free up resources to make that possible.
By Stephen SmithJan, 25 2021
How engineering transformed a legacy business–and redefined ‘done’
IDG TECHtalk Voices

How engineering transformed a legacy business–and redefined ‘done’

Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.
By Christine HeckartJan, 21 2021
5 critical steps to relaunch a transformation initiative
Building IT Relationships

5 critical steps to relaunch a transformation initiative

Across all markets, transformation programs that have been on hold for close to a year are being launched or relaunched. Here's how to make sure your transformation stays on the right track and lower your systems integrator spend by 15-20%.
By John BeldenJan, 20 2021
Feature

Application rationalization: Streamlining your IT portfolio

IT leaders are increasingly launching application rationalization initiatives to cut operational costs and improve resiliency and agility. Here’s how to weed out the waste and reinvest.
By Esther SheinJan, 18 2021
January 2021: The race to digital
Feature

January 2021: The race to digital

The pandemic put the need for digital advancement in the spotlight—and CIOs have responded by fast-tracking technical and cultural transformations.
By CIO staff and contributorsJan, 13 2021
The CIO’s next key role: Change agent
Feature

The CIO’s next key role: Change agent

For today’s IT leaders, change management is more than technical. It’s about spearheading cultural transformation at every level of the business.
By Beth StackpoleJan, 11 2021
4 themes for healthcare CIOs in 2021
IDG TECHtalk Voices

4 themes for healthcare CIOs in 2021

2020 was a nightmare of a year for healthcare providers. The new year provides an opportunity to get back on track.
By David ChouJan, 7 2021
Healthcare digital transformation: 5 predictions for 2021
IDG TECHtalk Voices

Healthcare digital transformation: 5 predictions for 2021

Consumerism, telehealth, and the learnings from the pandemic will drive priorities in 2021.
By Paddy PadmanabhanDec, 21 2020
Customer-focused IT: A key CIO imperative, post-COVID
Feature

Customer-focused IT: A key CIO imperative, post-COVID

The pandemic has amplified the need to reach customers through digital channels. Here’s how IT leaders in nearly every industry are responding.
By Beth StackpoleDec, 21 2020
Carrier and AWS partner on innovative cold-chain platform
Feature

Carrier and AWS partner on innovative cold-chain platform

The cold-chain storage specialist and public cloud provider are building a digital logistics network for perishables such as food and medicines.
By Clint BoultonDec, 21 2020
Precision transformation starts with a wide-angle lens
IDG TECHtalk Voices

Precision transformation starts with a wide-angle lens

These 5 steps can help you capture big-picture transformation needs and execute on the things that really matter.
By Michael BerthaDec, 18 2020
Phillip Morris CTO scraps bimodal IT for consumer-centric model
Feature

Phillip Morris CTO scraps bimodal IT for consumer-centric model

The company’s technology transformation ties together back-office and customer-facing digital channels, says CTO Michael Voegele.
By Clint BoultonDec, 17 2020
Driving Emerson’s evolution from electronics to smart devices
Movers and Shakers

Driving Emerson’s evolution from electronics to smart devices

To ensure that Emerson makes products customers care about, CIO Jake Fritz leads through empowerment, engagement, and collaboration.
By Martha HellerDec, 16 2020
Measuring IT project success post-COVID—and 4 leadership lessons learned
CIO Executive Council POV

Measuring IT project success post-COVID—and 4 leadership lessons learned

Despite challenges, the pandemic has unearthed opportunities from both a technology and strategic standpoint and has introduced new ways to measure the business value of digitization projects.
By Nimesh MehtaDec, 15 2020
Want to boost customer loyalty in this era of uncertainty? Start with your service teams
IDG TECHtalk Voices

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
By Brian SolisDec, 11 2020
Feature

CIOs reshape IT culture in wake of pandemic

IT leaders are leaning on lessons learned from the pandemic to redefine IT cultures and refine IT strategies as they move toward a new year of uncertainty.
By Melisa BleasdaleDec, 9 2020
Healthcare CIOs must act boldly with technology partnerships
IDG TECHtalk Voices

Healthcare CIOs must act boldly with technology partnerships

The health system’s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care.
By David ChouDec, 7 2020
CIOs take the lead in pursuit of operational efficiencies
Feature

CIOs take the lead in pursuit of operational efficiencies

Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.
By Esther SheinNov, 23 2020
4 promising AR/VR pilots in business
Feature

4 promising AR/VR pilots in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.
By Clint BoultonNov, 19 2020
How empathy drives IT innovation at Thermo Fisher Scientific
Movers and Shakers

How empathy drives IT innovation at Thermo Fisher Scientific

CIO Ryan Snyder shares his insights on IT’s expanding role in product development and the future of the CIO role.
By Martha HellerNov, 18 2020
Digital business model pays off for Toyota Financial
Feature

Digital business model pays off for Toyota Financial

As the pandemic unfolded, the company launched a private-label digital platform that allows motor vehicle makers to offer financial services to consumers, says TFS CIO Vipin Gupta.
By Clint BoultonNov, 17 2020
5 myths and realities of IT culture change
Feature

5 myths and realities of IT culture change

To drive digital transformation, IT organizations must embrace change. Ineffective or outdated notions of what it takes can derail success.
By Mary PrattNov, 16 2020
10 tips for modernizing legacy IT systems
Feature

10 tips for modernizing legacy IT systems

IT modernization is a key component for establishing an agile, responsive enterprise. IT leaders lend advice on how to transform legacy tech into digital assets.
By Mary PrattNov, 11 2020
3 ways for CIOs to improve their positioning with AI
IDG TECHtalk Voices

3 ways for CIOs to improve their positioning with AI

Artificial intelligence is changing the pace at which CIOs can achieve an enviable position on their leadership teams
By Michael BerthaNov, 10 2020
Takeda and AWS accelerate COVID-19 research push
Feature

Takeda and AWS accelerate COVID-19 research push

The pharmaceutical firm teamed with the cloud provider and Accenture to turn the corner on a digital transformation that includes faster ways to research therapies for COVID-19 sufferers, says Karl Hick, chief digital and information officer.
By Clint BoultonNov, 9 2020
Sweetwater Sound retunes in-house tech for expansion
Feature

Sweetwater Sound retunes in-house tech for expansion

SVP of IT Jason Johnson sings the praises of in-house development as the musical instrument retailer rebuilds homegrown CRM and warehouse management systems for microservices.
By Peter SayerNov, 2 2020
7 ways you’re failing your digital customers
Feature

7 ways you’re failing your digital customers

The pandemic has only accelerated the need to deliver digital capabilities that delight customers. Unfortunately, most IT organizations are coming up short.
By Mary PrattOct, 28 2020
7 IT silver linings of the pandemic
Feature

7 IT silver linings of the pandemic

Beyond just keeping business afloat, companies and IT leaders are finding unexpected benefits to COVID’s business disruptions.
By Stacy CollettOct, 26 2020
Aspen Skiing Co. counts on change management for contactless experience
Feature

Aspen Skiing Co. counts on change management for contactless experience

With ski season set to get under way, Aspen Skiing Co. is providing safer guest experiences using digital technology, including mobile ordering and payment and touchless lift tickets.
By Clint BoultonOct, 26 2020
The future of work: 'EX' is the new CX
IDG TECHtalk Voices

The future of work: 'EX' is the new CX

In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction
By Brian SolisOct, 21 2020
Ranpak digital transformation expands sales of packing robots
Feature

Ranpak digital transformation expands sales of packing robots

The maker of autonomous packing machines is banking on a customer-facing and back-office transformation to bolster sales, says CTO Michael Gliedman.
By Clint BoultonOct, 19 2020
Enabling productivity and scale through improved enterprise knowledge management
IDG TECHtalk Voices

Enabling productivity and scale through improved enterprise knowledge management

Knowledge workers will increasingly power the economy, but 19% of their time is spent looking for information. The pace of business demands that knowledge workers need access to trusted information, at the right time, through the right channel, in real-time. Scaling knowledge through people, process, and technology needs to be an imperative for all companies hoping to maintain cultural cohesion, improve productivity, and align cross-functional teams to deliver complex work.
By Chris DavisOct, 15 2020
When #WorkFromWork is the only way
IDG TECHtalk Voices

When #WorkFromWork is the only way

For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies
By Mike FeibusOct, 14 2020
IT leaders grapple with the new normal
Feature

IT leaders grapple with the new normal

Five articles examine the challenges faced by leaders across all segments of IT – and the solutions that have made a difference.
By Eric KnorrOct, 13 2020
Secrets of successful digital innovation
Feature

Secrets of successful digital innovation

The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures.
By Martha RoundsOct, 8 2020
AI center of excellence: A new engine for driving business transformation
Feature

AI center of excellence: A new engine for driving business transformation

AI centers of excellence can accelerate AI adoption — and organization-wide transformation — by consolidating talent, standardizing platforms, spreading successes across business lines, and uncovering new revenue models.
By Maria KorolovOct, 8 2020
Big tech’s big play on telehealth and digital ‘front doors’
IDG TECHtalk Voices

Big tech’s big play on telehealth and digital ‘front doors’

The pandemic has accelerated the adoption of virtual care models using telehealth technologies provided by specialized firms. Now big tech seems to be getting into the act.
By Paddy PadmanabhanOct, 5 2020
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