Skip to content
Feature The maker of autonomous packing machines is banking on a customer-facing and back-office transformation to bolster sales, says CTO Michael Gliedman. IDG TECHtalk Voices Knowledge workers will increasingly power the economy, but 19% of their time is spent looking for information. The pace of business demands that knowledge workers need access to trusted information, at the right time, through the right channel, in real-time. Scaling knowledge through people, process, and technology needs to be an imperative for all companies hoping to maintain cultural cohesion, improve productivity, and align cross-functional teams to deliver complex work. IDG TECHtalk Voices For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies Feature Five articles examine the challenges faced by leaders across all segments of IT – and the solutions that have made a difference. Feature AI centers of excellence can accelerate AI adoption — and organization-wide transformation — by consolidating talent, standardizing platforms, spreading successes across business lines, and uncovering new revenue models. Feature The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures. IDG TECHtalk Voices The pandemic has accelerated the adoption of virtual care models using telehealth technologies provided by specialized firms. Now big tech seems to be getting into the act. Feature The IT staff at San Francisco International Airport is exploring an array of technology solutions to help make air travel safer and restore confidence among passengers, says CIO Ian Law. IDG TECHtalk Voices You can’t put mission-critical modernization projects on hold. Here’s how to work through the disruption. Feature Conventional cultures produce conventional results. To truly innovate, you have to rethink how you incentivize risk, respond to requests, and make resources available for experimentation. Feature IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus. Feature The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden. Feature Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick. Feature The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help. Feature A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat. Feature The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company. IDG TECHtalk Voices Innovation mindsets must reimagine customer experiences and retail operations for a new world order Managing Innovation & Disruptive Technology Why and how to foster this key capability in your organization Feature The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure. From Business Strategies to Successful IT Delivery Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes. Movers and Shakers Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company. Feature Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their company’s analytics practices into business assets. Feature U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation. Opinion CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having. Feature Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it. IDG TECHtalk Voices Are we in the midst of a broad-based restructuring of the digital healthcare sector? Feature The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas. Feature Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation. Feature Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations. Movers and Shakers Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scale IDG TECHtalk Voices In the wake of COVID-19, the initial scramble to support a predominantly remote care model is now giving way to a more measured evaluation of care delivery models using telehealth technologies Feature The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities. Movers and Shakers Veteran CIO Phil Fasano has some straight talk for CEOs and corporate boards about why they should invest in the technologies that support new ways of working. Feature To keep ahead of the digital curve, Shell, S&P Global and BMW are embracing MOOCs to train staff in emerging technologies. Feature After shuttering its stores in April, the retailer offers customers contactless curbside pickup. The modification of its in-store pickup service is the latest wrinkle in Dick’s omnichannel strategy. Feature Shifting business needs and faltering progress are just a few reasons why an IT project needs course-correction. Here’s how to recognize the signs and make difficult changes for the good. Feature Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances. Feature Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture. Feature CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation. Feature The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required. Feature Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward — even in lean times. Movers and Shakers Raman Mehta, CIO, discusses the shift from traditional manufacturing to software engineering at one of the world’s largest cockpit electronics companies. IDG TECHtalk Voices As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation Feature As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth. Feature Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. Feature AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service. Feature Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation. Boardroom Bound Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation. Feature Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on. Feature The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them. Feature Align Technology’s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device. Feature Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process. Feature The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality. Feature The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics. IDG TECHtalk Voices The global pandemic put new, unforeseen layers of stress on CIOs. Most are emerging better equipped for future challenges. Feature Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools. Feature These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations. Feature The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT. Feature Ventec Life Systems landed a monster ventilator contract, teamed up with GM to open a new factory, and suddenly needed an IT system to match. Feature Avery Dennison’s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model. Feature These five companies are using real-time analytics to improve agility, respond to customers as needs change, optimize pricing, and identify inefficiencies affecting their bottom line. IDG TECHtalk Voices In just a few months, technology has transformed businesses the world over. And there's no doubt that businesses will plan their road to recovery on a path powered by technology. Has this new digital-first mindset ushered in a new technological age? Feature Trojan Battery’s director of IT has been a believer in software as a service for years. With employees now on lock-down, he’s reaping the benefits of remote everything. Feature CIOs such as Jim Fowler are preparing for employees to return to the office post-COVID-19, a process that will result in more digital services for employees and customers alike. IDG TECHtalk Voices Most IT organizations have honed their ability to deliver projects when the scope and desired outcome are static, but struggle when priorities shift or are not clearly defined. Several leading IT organizations have turned to product-based IT to cut through this ambiguity and elevate their role from service provider to business partner. Feature Images captured by drones and processed by artificial intelligence help Bayer Crop Science better serve its customers and develop crops that are more resistant to insects, disease, and storm damage. Feature Parsons built software to help predict when critical city infrastructure will break down. Now CIO Stu Kippelman is promoting it across the business. Feature CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance. IDG TECHtalk Voices 3 stages to becoming a digital business in a novel economy. Feature To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process. The Digital CIO Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind. Feature From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal. Feature Water Corp. is leaning into its cloud-based platforms to support employees uprooted by the coronavirus pandemic, says CIO Brook Colangelo. Feature Digital transformations are struggling to produce value, delivering less profit than expected, thanks to several pitfalls unique to the digital journey and an inability to pivot midstride. IDG TECHtalk Voices Navigating digital disruption requires a clear decision-making framework that is pwered by efficient and dynamic financial management practices. Feature Digital disruption is more than just an organizational existential threat. Here are five key disruptors that are reshaping the CIO role — and the skills IT leaders will need to adapt. Building IT Relationships Don't let cost-cutting derail your digital transformation; take these steps to strengthen supplier relationships. Feature CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs. Feature Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here’s how to ensure your chatbot initiative pays off. Feature Overhauling your product and services development and delivery process at the organizational level can help ensure digital success. Feature Mercy Technology Services is using NLP technologies and an in-memory database to extract and analyze data from doctors’ notes in near real-time. Feature The government agency's air cargo team at Seattle-Tacoma International Airport is using artificial intelligence and computer vision for object detection and cataloging to improve operational efficiency. Feature In 2016, TCS launched the Global Learning Initiative to upskill talent at scale and ensure its workforce has the digital skills necessary to facilitate clients’ digital journeys. Feature HCD is a design framework centered around end-user desires and needs. Implementing it can help your company design and deliver high-quality products and customer experiences. Feature Machine learning and artificial intelligence is helping Bank of America's bankers more accurately identify investors for IPOs. Feature Will a promising new technology be truly transformative or destructively disruptive? Only due diligence will reveal the truth. Feature An innovative initiative is only as successful as it is secure. Here’s how CIOs are balancing risk-taking with risk aversion. Feature The 144-year-old pharmaceutical team built a platform that uses AI to process data about adverse events. Feature Bayer Crop Science has created 'virtual factories' to provide dynamic digital representations of the equipment and processes for each of its nine North American corn seed manufacturing sites. Building IT Relationships A tremendous amount of information and specific insight can be gleaned by analyzing projects gone wrong. Here are four lessons IT leaders can apply to any outsourcing agreement. Opinion In the digital era, organizational change management is crucial to business success — far too crucial to be dogged by its misconceptions and false assumptions. Feature The telecom giant has reduced costs and improved customer service response times by leveraging natural language processing and deep learning to automatically process requests. Feature IBM has leveraged blockchain to resolve discrepancies in its contingent labor contracts. If its global rollout goes well, the tech could soon be available as an product for invoice reconciliation. Feature The supplier of paints, coatings, and specialty materials has created a new analytics service to help its customers maximize the uptime and life expectancy of their industrial assets. Analysis A successful digital transformation can help you outpace competitive threats. But these conventional beliefs can cause your efforts to fall short. Feature Brewing conglomerate AB InBev believes it has crafted a winning recipe to attract top Silicon Valley talent: decades of data and a commitment to emerging tech to help solve business challenges. Movers and Shakers Max Chan, CIO of Avnet, is changing IT to support the $19 billion global company’s transformation from a distribution business into an IoT solutions provider. Feature Sometimes enterprise require a culture shake-up — or at least a culture harmonization, as Barings CIO Andy Lennon learned when he accepted the challenge of unifying up 5 organizations under on tech umbrella. Feature The new decade finds technology changing faster than ever. IT leaders must balance a wide array of priorities in developing a strategic agenda that can keep up.
Feature The lessons learned from a decade of digital transformation provide a roadmap for those embarking on their own initiatives. CIO, Computerworld, CSO, InfoWorld, and Network World team up to dissect that legacy from every angle.