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Digital Transformation

Ranpak digital transformation expands sales of packing robots
Feature

Ranpak digital transformation expands sales of packing robots

The maker of autonomous packing machines is banking on a customer-facing and back-office transformation to bolster sales, says CTO Michael Gliedman.
By Clint BoultonOct, 19 2020
Enabling productivity and scale through improved enterprise knowledge management
IDG TECHtalk Voices

Enabling productivity and scale through improved enterprise knowledge management

Knowledge workers will increasingly power the economy, but 19% of their time is spent looking for information. The pace of business demands that knowledge workers need access to trusted information, at the right time, through the right channel, in real-time. Scaling knowledge through people, process, and technology needs to be an imperative for all companies hoping to maintain cultural cohesion, improve productivity, and align cross-functional teams to deliver complex work.
By Chris DavisOct, 15 2020
When #WorkFromWork is the only way
IDG TECHtalk Voices

When #WorkFromWork is the only way

For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies
By Mike FeibusOct, 14 2020
IT leaders grapple with the new normal
Feature

IT leaders grapple with the new normal

Five articles examine the challenges faced by leaders across all segments of IT – and the solutions that have made a difference.
By Eric KnorrOct, 13 2020
AI center of excellence: A new engine for driving business transformation
Feature

AI center of excellence: A new engine for driving business transformation

AI centers of excellence can accelerate AI adoption — and organization-wide transformation — by consolidating talent, standardizing platforms, spreading successes across business lines, and uncovering new revenue models.
By Maria KorolovOct, 8 2020
Secrets of successful digital innovation
Feature

Secrets of successful digital innovation

The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures.
By Martha RoundsOct, 8 2020
Big tech’s big play on telehealth and digital ‘front doors’
IDG TECHtalk Voices

Big tech’s big play on telehealth and digital ‘front doors’

The pandemic has accelerated the adoption of virtual care models using telehealth technologies provided by specialized firms. Now big tech seems to be getting into the act.
By Paddy PadmanabhanOct, 5 2020
SFO airport banks on IT for frictionless travel
Feature

SFO airport banks on IT for frictionless travel

The IT staff at San Francisco International Airport is exploring an array of technology solutions to help make air travel safer and restore confidence among passengers, says CIO Ian Law.
By Clint BoultonSep, 30 2020
4 tips for keeping SAP transformation projects on track during the COVID-19 crisis
IDG TECHtalk Voices

4 tips for keeping SAP transformation projects on track during the COVID-19 crisis

You can’t put mission-critical modernization projects on hold. Here’s how to work through the disruption.
By Steele G. ArbeenySep, 28 2020
7 barriers to innovation worth breaking
Feature

7 barriers to innovation worth breaking

Conventional cultures produce conventional results. To truly innovate, you have to rethink how you incentivize risk, respond to requests, and make resources available for experimentation.
By Mary PrattSep, 28 2020
CIOs grapple with how to jumpstart innovation amid pandemic
Feature

CIOs grapple with how to jumpstart innovation amid pandemic

IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
By Clint BoultonSep, 24 2020
H&R Block sheds taxing legacy systems for the cloud
Feature

H&R Block sheds taxing legacy systems for the cloud

The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden.
By Clint BoultonSep, 23 2020
Cloud software helps ASU lean into hybrid learning
Feature

Cloud software helps ASU lean into hybrid learning

Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.
By Clint BoultonSep, 22 2020
AI gives IT an edge in improving customer experience
Feature

AI gives IT an edge in improving customer experience

The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
By Bob ViolinoSep, 22 2020
DreamWorks keeps production on track with AIOps
Feature

DreamWorks keeps production on track with AIOps

A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat.
By Thor OlavsrudSep, 21 2020
Equifax goes all in on the public cloud
Feature

Equifax goes all in on the public cloud

The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company.
By Clint BoultonSep, 17 2020
The future of retail isn’t what it used to be
IDG TECHtalk Voices

The future of retail isn’t what it used to be

Innovation mindsets must reimagine customer experiences and retail operations for a new world order
By Brian SolisSep, 15 2020
Building enterprise agility
Managing Innovation & Disruptive Technology

Building enterprise agility

Why and how to foster this key capability in your organization
By Nicholas D. EvansSep, 7 2020
Blue Cross NC brings IT back in house to improve agility
Feature

Blue Cross NC brings IT back in house to improve agility

The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure.
By Peter SayerSep, 7 2020
How architecture helps agile projects hit business targets
From Business Strategies to Successful IT Delivery

How architecture helps agile projects hit business targets

Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes.
By Daniel LambertSep, 3 2020
Spinning up digital innovation at Warner Music Group
Movers and Shakers

Spinning up digital innovation at Warner Music Group

Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company.
By Martha HellerSep, 2 2020
Transforming analytics into business impact
Feature

Transforming analytics into business impact

Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their company’s analytics practices into business assets.
By Thor OlavsrudSep, 1 2020
USPTO digital transformation rests on culture change
Feature

USPTO digital transformation rests on culture change

U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation.
By Thor OlavsrudSep, 1 2020
5 conversations CIOs must have to advance digital business
Opinion

5 conversations CIOs must have to advance digital business

CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having.
By Chris HowardAug, 26 2020
Design thinking: The secret to digital success
Feature

Design thinking: The secret to digital success

Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it.
By Clint BoultonAug, 26 2020
Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation
IDG TECHtalk Voices

Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation

Are we in the midst of a broad-based restructuring of the digital healthcare sector?
By Paddy PadmanabhanAug, 24 2020
PG&E reduces wildfire risk with AI
Feature

PG&E reduces wildfire risk with AI

The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas.
By Thor OlavsrudAug, 19 2020
The pandemic pivot: IT leaders innovate on the fly
Feature

The pandemic pivot: IT leaders innovate on the fly

Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation.
By Clint BoultonAug, 13 2020
IHS Markit makes bold bet on public cloud during the pandemic
Feature

IHS Markit makes bold bet on public cloud during the pandemic

Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations.
By Clint BoultonAug, 11 2020
Digitizing industrial products at Cummins
Movers and Shakers

Digitizing industrial products at Cummins

Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scale
By Martha HellerAug, 5 2020
Defining the post-COVID-19 digital transformation of healthcare
IDG TECHtalk Voices

Defining the post-COVID-19 digital transformation of healthcare

In the wake of COVID-19, the initial scramble to support a predominantly remote care model is now giving way to a more measured evaluation of care delivery models using telehealth technologies
By Paddy PadmanabhanAug, 4 2020
GSK takes targeted approach to data-driven transformation
Feature

GSK takes targeted approach to data-driven transformation

The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities.
By Thor OlavsrudJul, 31 2020
Don't squander that crisis-induced transformation
Movers and Shakers

Don't squander that crisis-induced transformation

Veteran CIO Phil Fasano has some straight talk for CEOs and corporate boards about why they should invest in the technologies that support new ways of working.
By Martha HellerJul, 29 2020
Reskilling revolution: Enterprises accelerate remote learning amid pandemic
Feature

Reskilling revolution: Enterprises accelerate remote learning amid pandemic

To keep ahead of the digital curve, Shell, S&P Global and BMW are embracing MOOCs to train staff in emerging technologies.
By Clint BoultonJul, 23 2020
Dick’s Sporting Goods leans into curbside delivery amid coronavirus
Feature

Dick’s Sporting Goods leans into curbside delivery amid coronavirus

After shuttering its stores in April, the retailer offers customers contactless curbside pickup. The modification of its in-store pickup service is the latest wrinkle in Dick’s omnichannel strategy.
By Clint BoultonJul, 21 2020
The art (and science) of the IT project pivot
Feature

The art (and science) of the IT project pivot

Shifting business needs and faltering progress are just a few reasons why an IT project needs course-correction. Here’s how to recognize the signs and make difficult changes for the good.
By Esther SheinJul, 8 2020
Customers bank on BofA chatbot amid pandemic
Feature

Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.
By Clint BoultonJun, 29 2020
Why data analytics initiatives still fail
Feature

Why data analytics initiatives still fail

Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.
By Mary PrattJun, 29 2020
CIOs seek digital momentum coming out of crisis mode
Feature

CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.
By Clint BoultonJun, 26 2020
MWAA brings facial recognition to the airline boarding process
Feature

MWAA brings facial recognition to the airline boarding process

The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.
By Thor OlavsrudJun, 25 2020
7 low-cost, high-impact IT initiatives you can launch today
Feature

7 low-cost, high-impact IT initiatives you can launch today

Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward — even in lean times.
By John EdwardsJun, 23 2020
How platform thinking drives innovation at Visteon
Movers and Shakers

How platform thinking drives innovation at Visteon

Raman Mehta, CIO, discusses the shift from traditional manufacturing to software engineering at one of the world’s largest cockpit electronics companies.
By Martha HellerJun, 17 2020
COVID-19 accelerates enterprise use of automation in digital transformation
IDG TECHtalk Voices

COVID-19 accelerates enterprise use of automation in digital transformation

As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
By Brian SolisJun, 16 2020
6 ways to make IT operations more efficient
Feature

6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.
By Mary PrattJun, 15 2020
COVID-19 crisis accelerates rise of virtual call centers
Feature

COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
By Clint BoultonJun, 9 2020
At T-Mobile, AI plays supporting role for customer service reps
Feature

At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.
By Clint BoultonJun, 8 2020
10 reasons why digital transformations fail
Feature

10 reasons why digital transformations fail

Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation.
By Clint BoultonJun, 3 2020
Seeking opportunity in crisis, boards uphold digital growth agendas
Boardroom Bound

Seeking opportunity in crisis, boards uphold digital growth agendas

Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation.
By Maryfran JohnsonMay, 28 2020
How IoT is fueling digital transformations
Feature

How IoT is fueling digital transformations

Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on.
By Bob ViolinoMay, 28 2020
Digital transformation helps AAFP find new relevance with its members
Feature

Digital transformation helps AAFP find new relevance with its members

The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them.
By Thor OlavsrudMay, 26 2020
Machine learning helps Invisalign patients find their perfect smile
Feature

Machine learning helps Invisalign patients find their perfect smile

Align Technology’s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.
By Clint BoultonMay, 25 2020
TIAA reduces client service complexity with digital twin
Feature

TIAA reduces client service complexity with digital twin

Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process.
By Thor OlavsrudMay, 21 2020
Does digital transformation ever end?
Feature

Does digital transformation ever end?

The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality.
By Mary PrattMay, 20 2020
Kaiser Permanente streamlines operations with analytics
Feature

Kaiser Permanente streamlines operations with analytics

The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.
By Thor OlavsrudMay, 20 2020
Ready for (almost) anything
IDG TECHtalk Voices

Ready for (almost) anything

The global pandemic put new, unforeseen layers of stress on CIOs. Most are emerging better equipped for future challenges.
By Mike FeibusMay, 18 2020
Verizon calls on emerging tech to revamp work experience
Feature

Verizon calls on emerging tech to revamp work experience

Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools.
By Clint BoultonMay, 18 2020
The business value of NLP: 5 success stories
Feature

The business value of NLP: 5 success stories

These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.
By Thor OlavsrudMay, 14 2020
8 tips for driving digital strategy during COVID-19
Feature

8 tips for driving digital strategy during COVID-19

The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT.
By Clint BoultonMay, 13 2020
Inside Ventec’s IT ramp up to meet ventilator demand
Feature

Inside Ventec’s IT ramp up to meet ventilator demand

Ventec Life Systems landed a monster ventilator contract, teamed up with GM to open a new factory, and suddenly needed an IT system to match.
By Peter SayerMay, 12 2020
Avery Dennison rolls out DICE, a digital business booster
Feature

Avery Dennison rolls out DICE, a digital business booster

Avery Dennison’s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model.
By Clint BoultonMay, 11 2020
Real-time analytics: 4 success stories
Feature

Real-time analytics: 4 success stories

These five companies are using real-time analytics to improve agility, respond to customers as needs change, optimize pricing, and identify inefficiencies affecting their bottom line.
By Thor OlavsrudMay, 7 2020
Welcome to the new age of technology?
IDG TECHtalk Voices

Welcome to the new age of technology?

In just a few months, technology has transformed businesses the world over. And there's no doubt that businesses will plan their road to recovery on a path powered by technology. Has this new digital-first mindset ushered in a new technological age?
By Sue WestonMay, 6 2020
Cloud powers Trojan Battery through COVID-19 lockdown
Feature

Cloud powers Trojan Battery through COVID-19 lockdown

Trojan Battery’s director of IT has been a believer in software as a service for years. With employees now on lock-down, he’s reaping the benefits of remote everything.
By Peter SayerMay, 5 2020
Nationwide CIO preps for return to the office, post-pandemic
Feature

Nationwide CIO preps for return to the office, post-pandemic

CIOs such as Jim Fowler are preparing for employees to return to the office post-COVID-19, a process that will result in more digital services for employees and customers alike.
By Clint BoultonMay, 4 2020
Crossing the project-to-product chasm
IDG TECHtalk Voices

Crossing the project-to-product chasm

Most IT organizations have honed their ability to deliver projects when the scope and desired outcome are static, but struggle when priorities shift or are not clearly defined. Several leading IT organizations have turned to product-based IT to cut through this ambiguity and elevate their role from service provider to business partner.
By Michael BerthaMay, 1 2020
Bayer Crop Science leverages image analytics for precision agriculture
Feature

Bayer Crop Science leverages image analytics for precision agriculture

Images captured by drones and processed by artificial intelligence help Bayer Crop Science better serve its customers and develop crops that are more resistant to insects, disease, and storm damage.
By Thor OlavsrudApr, 30 2020
Parsons analytics platform preempts bridge and railway breakdowns
Feature

Parsons analytics platform preempts bridge and railway breakdowns

Parsons built software to help predict when critical city infrastructure will break down. Now CIO Stu Kippelman is promoting it across the business.
By Clint BoultonApr, 29 2020
Digital KPIs: Your keys to measuring digital transformation success
Feature

Digital KPIs: Your keys to measuring digital transformation success

CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance.
By Clint BoultonApr, 22 2020
COVID-19 thrusts e-commerce into the spotlight
IDG TECHtalk Voices

COVID-19 thrusts e-commerce into the spotlight

3 stages to becoming a digital business in a novel economy.
By Brian SolisApr, 21 2020
Legal analytics: Accenture applies NLP to analyze contracts and liabilities
Feature

Legal analytics: Accenture applies NLP to analyze contracts and liabilities

To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process.
By Thor OlavsrudApr, 21 2020
How AI is transforming retail
The Digital CIO

How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.
By Zeus KerravalaApr, 17 2020
10 ways coronavirus will impact your outsourcing strategy
Feature

10 ways coronavirus will impact your outsourcing strategy

From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.
By Stephanie OverbyApr, 16 2020
At Waters, a digital workplace strategy pays off amid crisis
Feature

At Waters, a digital workplace strategy pays off amid crisis

Water Corp. is leaning into its cloud-based platforms to support employees uprooted by the coronavirus pandemic, says CIO Brook Colangelo.
By Clint BoultonApr, 14 2020
Real-world tips for ensuring digital ROI
Feature

Real-world tips for ensuring digital ROI

Digital transformations are struggling to produce value, delivering less profit than expected, thanks to several pitfalls unique to the digital journey and an inability to pivot midstride.
By Esther SheinApr, 6 2020
Funding digital transformation through financial management agility
IDG TECHtalk Voices

Funding digital transformation through financial management agility

Navigating digital disruption requires a clear decision-making framework that is pwered by efficient and dynamic financial management practices.
By Chris DavisApr, 3 2020
The next digital disruption: The CIO role
Feature

The next digital disruption: The CIO role

Digital disruption is more than just an organizational existential threat. Here are five key disruptors that are reshaping the CIO role — and the skills IT leaders will need to adapt.
By Stacy CollettApr, 1 2020
5 tips for navigating supplier relationships in an economic downturn
Building IT Relationships

5 tips for navigating supplier relationships in an economic downturn

Don't let cost-cutting derail your digital transformation; take these steps to strengthen supplier relationships.
By John BeldenMar, 30 2020
Doubling down on digital transformation during the coronavirus pandemic
Feature

Doubling down on digital transformation during the coronavirus pandemic

CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs.
By Clint BoultonMar, 25 2020
What makes a great chatbot? Laser focus on customers
Feature

What makes a great chatbot? Laser focus on customers

Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here’s how to ensure your chatbot initiative pays off.
By Clint BoultonMar, 19 2020
Scaling agile and DevOps for digital transformation
Feature

Scaling agile and DevOps for digital transformation

Overhauling your product and services development and delivery process at the organizational level can help ensure digital success.
By Bob ViolinoMar, 16 2020
Mercy turns to analytics to improve implant outcomes
Feature

Mercy turns to analytics to improve implant outcomes

Mercy Technology Services is using NLP technologies and an in-memory database to extract and analyze data from doctors’ notes in near real-time.
By Peter SayerMar, 12 2020
At Port of Seattle, machine learning streamlines air cargo operations
Feature

At Port of Seattle, machine learning streamlines air cargo operations

The government agency's air cargo team at Seattle-Tacoma International Airport is using artificial intelligence and computer vision for object detection and cataloging to improve operational efficiency.
By Thor OlavsrudMar, 10 2020
Inside Tata Consultancy Services’ massive reskilling transformation
Feature

Inside Tata Consultancy Services’ massive reskilling transformation

In 2016, TCS launched the Global Learning Initiative to upskill talent at scale and ensure its workforce has the digital skills necessary to facilitate clients’ digital journeys.
By Sharon FlorentineMar, 9 2020
What is human-centered design? A product framework that embraces empathy
Feature

What is human-centered design? A product framework that embraces empathy

HCD is a design framework centered around end-user desires and needs. Implementing it can help your company design and deliver high-quality products and customer experiences.
By Sarah K. WhiteMar, 5 2020
Bank of America brings AI to equity capital markets
Feature

Bank of America brings AI to equity capital markets

Machine learning and artificial intelligence is helping Bank of America's bankers more accurately identify investors for IPOs.
By Thor OlavsrudMar, 2 2020
7 tips for vetting the business value of emerging tech
Feature

7 tips for vetting the business value of emerging tech

Will a promising new technology be truly transformative or destructively disruptive? Only due diligence will reveal the truth.
By John EdwardsFeb, 26 2020
Security vs. innovation: IT's trickiest balancing act
Feature

Security vs. innovation: IT's trickiest balancing act

An innovative initiative is only as successful as it is secure. Here’s how CIOs are balancing risk-taking with risk aversion.
By Bob ViolinoFeb, 10 2020
Eli Lilly AI automates adverse reaction reporting
Feature

Eli Lilly AI automates adverse reaction reporting

The 144-year-old pharmaceutical team built a platform that uses AI to process data about adverse events.
By Clint BoultonFeb, 10 2020
Bayer uses digital twins to reshape business strategy
Feature

Bayer uses digital twins to reshape business strategy

Bayer Crop Science has created 'virtual factories' to provide dynamic digital representations of the equipment and processes for each of its nine North American corn seed manufacturing sites.
By Thor OlavsrudFeb, 6 2020
4 lessons from the Hertz vs. Accenture IT disaster
Building IT Relationships

4 lessons from the Hertz vs. Accenture IT disaster

A tremendous amount of information and specific insight can be gleaned by analyzing projects gone wrong. Here are four lessons IT leaders can apply to any outsourcing agreement.
By John BeldenFeb, 5 2020
8 dark secrets of organizational change management
Opinion

8 dark secrets of organizational change management

In the digital era, organizational change management is crucial to business success — far too crucial to be dogged by its misconceptions and false assumptions.
By Bob LewisFeb, 5 2020
Verizon boosts customer service with NLP
Feature

Verizon boosts customer service with NLP

The telecom giant has reduced costs and improved customer service response times by leveraging natural language processing and deep learning to automatically process requests.
By Thor OlavsrudFeb, 4 2020
IBM blockchain automates contract labor processes
Feature

IBM blockchain automates contract labor processes

IBM has leveraged blockchain to resolve discrepancies in its contingent labor contracts. If its global rollout goes well, the tech could soon be available as an product for invoice reconciliation.
By Clint BoultonFeb, 3 2020
Predictive analytics help PPG customers prevent corrosion
Feature

Predictive analytics help PPG customers prevent corrosion

The supplier of paints, coatings, and specialty materials has created a new analytics service to help its customers maximize the uptime and life expectancy of their industrial assets.
By Thor OlavsrudJan, 30 2020
7 digital transformation myths
Analysis

7 digital transformation myths

A successful digital transformation can help you outpace competitive threats. But these conventional beliefs can cause your efforts to fall short.
By Khalid KarkJan, 29 2020
Anheuser-Busch InBev brews data-driven transformation to lure talent
Feature

Anheuser-Busch InBev brews data-driven transformation to lure talent

Brewing conglomerate AB InBev believes it has crafted a winning recipe to attract top Silicon Valley talent: decades of data and a commitment to emerging tech to help solve business challenges.
By Clint BoultonJan, 28 2020
Avnet IT sheds operations legacy to support business transformation
Movers and Shakers

Avnet IT sheds operations legacy to support business transformation

Max Chan, CIO of Avnet, is changing IT to support the $19 billion global company’s transformation from a distribution business into an IoT solutions provider.
By Martha HellerJan, 22 2020
At Barings, IT culture change pays dividends
Feature

At Barings, IT culture change pays dividends

Sometimes enterprise require a culture shake-up — or at least a culture harmonization, as Barings CIO Andy Lennon learned when he accepted the challenge of unifying up 5 organizations under on tech umbrella.
By Clint BoultonJan, 21 2020
20 IT resolutions for 2020
Feature

20 IT resolutions for 2020

The new decade finds technology changing faster than ever. IT leaders must balance a wide array of priorities in developing a strategic agenda that can keep up.
By Mary PrattJan, 14 2020
Feature

The state of digital transformation in 2020

The lessons learned from a decade of digital transformation provide a roadmap for those embarking on their own initiatives. CIO, Computerworld, CSO, InfoWorld, and Network World team up to dissect that legacy from every angle.
By Eric KnorrJan, 13 2020
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