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Digital Transformation

Uniper CIO seizes on company split to move to cloud
Feature

Uniper CIO seizes on company split to move to cloud

When power company E.ON spun off its gas business as a new company, Uniper’s CIO started modernizing.
By Peter SayerJan, 9 2020
Target's new tech operating model hits the mark
Feature

Target's new tech operating model hits the mark

CIO Mike McNamara’s bold bet on product management, agile, DevOps and reskilling has helped turn around the big box chain.
By Clint BoultonJan, 6 2020
Top 9 challenges IT leaders will face in 2020
Feature

Top 9 challenges IT leaders will face in 2020

From skills shortages to privacy concerns, tech execs will need to overcome a number of hurdles along their digital journeys this year.
By Paul HeltzelJan, 6 2020
Black & Veatch calls on AI to automate field service
Feature

Black & Veatch calls on AI to automate field service

The $3.5 billion construction company is using artificial intelligence software to generate work orders, detect anomalies and predict machine failure on the fly, says former CIO Barbie Bigelow.
By Clint BoultonDec, 24 2019
Analytics drives competitive advantage at Western Digital
The Tech Exec’s Advisor

Analytics drives competitive advantage at Western Digital

$20B global manufacturer created a Digital Analytics Office to drive speed of insight and scale of operations.
By Chris DavisDec, 23 2019
Applying cognitive science to champion data-management adoption
The Next Generation of Health IT

Applying cognitive science to champion data-management adoption

Business relationship managers today have new techniques to make data management stickier. Mix it up for greater data-enablement adoption.
By Peter NicholDec, 23 2019
ICT helps bring ‘Xmas magic’ to Kiwi children
Feature

ICT helps bring ‘Xmas magic’ to Kiwi children

Tech for Good volunteers help not for profit group do away with manual systems for the annual gift giving for underprivileged children. They developed a platform that can help the project scale and be used for other social causes
By Divina ParedesDec, 19 2019
Carmen Casagranda joins Chubb Life as global CIO
News

Carmen Casagranda joins Chubb Life as global CIO

Leaves Cigna International after nearly 10 yearsrnrn
By Divina ParedesDec, 18 2019
The one transformation goal CIO must prioritize in 2020
Driving Digital Transformation

The one transformation goal CIO must prioritize in 2020

Defining goals without acknowledging the need to transform often leads organizations to make iterative improvements to existing businesses without challenging themselves to consider disruptive opportunities and threats.
By Isaac SacolickDec, 17 2019
Merck prescribes AI for supply chain complexity
Feature

Merck prescribes AI for supply chain complexity

Pharmaceutical company Merck is using AI to manage an increasingly complex supply chain. Merck CIO Alessandro De Luca explains how its prescriptive supply chain system works.
By Clint BoultonDec, 17 2019
Top 5 strategic priorities for CIOs in 2020
Feature

Top 5 strategic priorities for CIOs in 2020

IT leaders from health-care, retail and tech sectors share their strategic priorities for 2020. Hint: Analytics, automation and cloud play big roles in CIOs’ roadmaps.
By Clint BoultonDec, 16 2019
A deeper look into how technology is innovating the financial sector
IDG TECHtalk Voices

A deeper look into how technology is innovating the financial sector

Banking is becoming a fundamentally digital experience, with many people banking virtually, no longer going into brick and mortar offices, and AI eliminating tellers. So how are banks reacting to this new reality? Are they embracing technology? Or are they hesitant to be the first adopters?
By Ginevra AdamoliDec, 9 2019
Anticipatory IT: Your strategy for staving off digital disruption
Feature

Anticipatory IT: Your strategy for staving off digital disruption

Anticipating future opportunities based on hard and soft trends is crucial for CIOs seeking to avoid disruption. Does your organization have what it takes to commit to an ‘anticipatory IT’ strategy?
By Clint BoultonDec, 6 2019
5 tips for thriving in the digital era
Movers and Shakers

5 tips for thriving in the digital era

Is your CEO ready for the future? IT executives share their advice for leading in the age of digital.
By Martha HellerDec, 4 2019
Why RPA is a CIO priority
The Next Generation of Health IT

Why RPA is a CIO priority

Cognitive automation technologies are changing our business. RPA is the first step in that evolution. Be part of the business-value realization with RPA.
By Peter NicholDec, 2 2019
10 future trends and how CIOs can keep ahead in 2020
Analysis

10 future trends and how CIOs can keep ahead in 2020

After years of digital disruption and uncertainty, the future enterprise is finally coming into focus. Here's a look at what's ahead for IT organizations.
By Serge FindlingDec, 2 2019
How to handle the blow-up meeting and create breakthroughs
Driving Digital Transformation

How to handle the blow-up meeting and create breakthroughs

If you're going to challenge people’s assumptions, be prepared to manage tough dialogs and lead them to breakthrough moments.
By Isaac SacolickNov, 25 2019
5 factors that will shape data-driven innovation in 2020
The Business of Data

5 factors that will shape data-driven innovation in 2020

The coming year promises new challenges and opportunities for companies building data-driven services.
By Martin De SaullesNov, 25 2019
Intuit proves the power of CTO-CIO collaboration
Feature

Intuit proves the power of CTO-CIO collaboration

Intuit CTO Marianna Tessel and CIO Atticus Tysen collaborate to reimagine the company's financial software as self-service technology supported by AI.
By Clint BoultonNov, 25 2019
How human-centered design is driving digital health
Digital Health Technology Trends

How human-centered design is driving digital health

Healthcare tech has mostly focused on designing systems for claiming federal incentives in the past decade. Design thinking stands this logic on its head.
By Paddy PadmanabhanNov, 21 2019
7 ways IT can help cut friction from the customer experience
Feature

7 ways IT can help cut friction from the customer experience

Top-notch CX is a digital business imperative. Here’s how to ensure your organization’s customer and client experience is hassle-free.
By Bob ViolinoNov, 19 2019
Reskilling helps Stanley future-proof its factories
Feature

Reskilling helps Stanley future-proof its factories

Committed to forging 10 million ‘makers’ by 2030, Stanley Black & Decker is training up factory workers to work with robotics, AI, IoT and AR. Here’s how the power tools manufacturer is doing it.
By Clint BoultonNov, 18 2019
IT’s new ROI: Return on innovation
Feature

IT’s new ROI: Return on innovation

CIOs struggle to temper business expectations of 100 percent innovation success with the realities. Here’s how to foster a healthy innovation outlook.
By Stacy CollettNov, 13 2019
Designing an artificial intelligence center of excellence for disciplined transformation
The Next Generation of Health IT

Designing an artificial intelligence center of excellence for disciplined transformation

The heart of establishing a center of excellence is to achieve scale, sustain innovation and expand cultural adoption. The pillars of vision, collaboration and culture will help your organization use data faster to realize value.
By Peter NicholNov, 12 2019
Why are most organizations late to change?
I’ve Been Thinking – So Should You

Why are most organizations late to change?

The pace of change continues to escalate, and the saying “if you snooze you lose” has never been more relevant. Here are four ways to help your organization avoid being late to change.
By Randy PenningtonNov, 12 2019
Chipotle doubles digital sales with loyalty program
Feature

Chipotle doubles digital sales with loyalty program

The quick-service chain remade its mobile app and loyalty reward experience, which helped boost digital sales by 88 percent. Here’s how CTO Curt Garner tackled the challenge.
By Clint BoultonNov, 12 2019
Blockchain for business: 5 promising pilots
Feature

Blockchain for business: 5 promising pilots

Big brands in financial services, logistics and other sectors are betting on blockchain’s potential to facilitate transactions and verify provenance of products.
By Clint BoultonOct, 31 2019
Co-innovating with startups: 5 steps for success
Feature

Co-innovating with startups: 5 steps for success

Startups can help your organization kick-start innovation. Here’s how CIOs can hone their approach to courting fledgling vendors of emerging technologies while reducing risk.
By Clint BoultonOct, 30 2019
IT’s drive to improve the customer experience
Feature

IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field — all in a quest to better court business customers.
By Stacy CollettOct, 28 2019
MHBE proves the value of mobile for health insurance customers
Feature

MHBE proves the value of mobile for health insurance customers

The Maryland Health Benefit Exchange worked around strict industry regulations to create a scalable online marketplace for customers to sign up, check their benefits and compare health insurance plans.
By Sarah K. WhiteOct, 28 2019
Make the right way the easy way
Engorisms

Make the right way the easy way

If we want teams that are empowered to move quickly and safely, instead of giving them strict instructions on how to perform their jobs, we can make the right way the easy way, and allow the business to thrive.
By Dave MangotOct, 24 2019
6 tips for surviving digital disruption in 2020
Feature

6 tips for surviving digital disruption in 2020

Once considered a competitive differentiator, digital transformation is now table stakes, according to Gartner, which offers tips for surviving disruption scenarios businesses may face in 2020.
By Clint BoultonOct, 24 2019
Ticketmaster tackles tech debt with streaming data platform
Feature

Ticketmaster tackles tech debt with streaming data platform

Online box office takes data science enterprise-wide without rewriting all its code.
By Peter SayerOct, 24 2019
7 steps to turning around an inherited IT department
Feature

7 steps to turning around an inherited IT department

Congratulations, you've just inherited your predecessor's IT dumpster fire. Now, it's up to you to get essential operations back on track. Here's how to get started.
By John EdwardsOct, 23 2019
5 primary activities for CIOs transforming to a data-driven organization
Driving Digital Transformation

5 primary activities for CIOs transforming to a data-driven organization

No one said transforming to a data-driven organization was going to be easy…
By Isaac SacolickOct, 21 2019
Miami Heat net higher sales with frictionless fan experience
Feature

Miami Heat net higher sales with frictionless fan experience

The Miami Heat boosts fan engagement with mobile ticket entry and payment services, coupled with a burgeoning analytics strategy designed to provide a 360-degree view of each customer.
By Clint BoultonOct, 21 2019
The turnaround: Inheriting digital transformation
Feature

The turnaround: Inheriting digital transformation

With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.
By Clint BoultonOct, 17 2019
IT-as-a-business is dead. Long live BusOps
Opinion

IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.
By Bob LewisOct, 16 2019
At Amtrak, business-IT co-creation engineers CX success
Feature

At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.
By Clint BoultonOct, 14 2019
The customer journey map: A new playbook CIOs must master
Feature

The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.
By Clint BoultonOct, 11 2019
Feature

Merck proves 3D printing's transformative power

Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.
By Thor OlavsrudOct, 7 2019
To kick-start AI projects, think "minimum viable intelligence"
The Digital CIO

To kick-start AI projects, think "minimum viable intelligence"

AI systems don't need to be perfect to be put into production. They just need to be better than humans.
By Zeus KerravalaOct, 2 2019
Innovative CIOs strike back against digital disruption
Feature

Innovative CIOs strike back against digital disruption

CIOs from every industry are looking to outmaneuver startups by taking a page from the disruptor’s playbook to deliver innovative digital products and services.
By Clint BoultonOct, 1 2019
FedEx Cloud Dojo accelerates digital transformation
Feature

FedEx Cloud Dojo accelerates digital transformation

FedEx needed experts to build and operate a cloud platform. So CIO Rob Carter found a solution in the Cloud Dojo, a bootcamp for cloud-native engineers.
By Clint BoultonSep, 30 2019
Are you ready to become a digital technology leader?
The Adaptive CIO

Are you ready to become a digital technology leader?

In “Designed for Digital," which will be released next week, the authors suggest that winning at digital requires more than a mastery of social, mobile, analytics, cloud and IoT. It requires the willingness to experiment and to create new digital value propositions.
By Myles SuerSep, 16 2019
Redesigning business processes for digital success
Feature

Redesigning business processes for digital success

CIOs find themselves in a unique position to re-imagine how their organizations operate in this digital age. Here’s how to develop a vision for business process reengineering and deliver.
By Mary PrattSep, 16 2019
Nationwide CIO’s ride-along sparks innovation and pays dividends
Feature

Nationwide CIO’s ride-along sparks innovation and pays dividends

Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.
By Clint BoultonSep, 12 2019
Health insurer shifts ERP to the cloud to transform financial operations
Feature

Health insurer shifts ERP to the cloud to transform financial operations

Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. 
By Peter SayerSep, 10 2019
10 change management mistakes to avoid
Feature

10 change management mistakes to avoid

Poor change management can be a transformation killer. Here’s how change initiatives can and do fail, and what can be done to course-correct.
By Mary PrattSep, 9 2019
IRS combats fraud with advanced data analytics
Feature

IRS combats fraud with advanced data analytics

The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it.
By Thor OlavsrudSep, 9 2019
Feature

Digital leaders level up

CIO 100 award-winning companies are scaling their transformation efforts, tapping cutting-edge technologies to pursue digital business across the enterprise.
By Beth StackpoleSep, 5 2019
The simple way low tech industries can digitally transform
Building for Growth

The simple way low tech industries can digitally transform

The older and more undisturbed a process is, the greater the potential. Simple tools can create immediate and substantial value.
By Vini LetteriSep, 5 2019
Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment
Feature

Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.
By Clint BoultonSep, 5 2019
Want to create a customer-centric culture? Meet your customers where they are
Movers and Shakers

Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.
By Martha HellerSep, 4 2019
SBPASC transforms claims processing nationwide
Feature

SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.
By Sarah K. WhiteSep, 3 2019
The rise of the chief digital officer
Feature

The rise of the chief digital officer

As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO.
By Esther SheinSep, 3 2019
Ricoh reimagines field service with ‘merged reality’
Feature

Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.
By Thor OlavsrudAug, 29 2019
Delivering results through the magic of experimentation
The Tech Nest

Delivering results through the magic of experimentation

Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the scope of work, the location of your innovation practice, and the process for engaging your business partners.
By Jose HernandezAug, 28 2019
Waste Management dumps legacy processes, drives digital change
Movers and Shakers

Waste Management dumps legacy processes, drives digital change

By applying three levers of digital transformation, Waste Management is infusing technology into the business model to drive growth.
By Martha HellerAug, 28 2019
Transforming an insurance and financial services giant to meet customers’ digital expectations
Movers and Shakers

Transforming an insurance and financial services giant to meet customers’ digital expectations

Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.
By Martha HellerAug, 22 2019
Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say
Navigating the Digital Universe

Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say

As digital transformation continues apace, CEOs see cybersecurity as the number one threat to the global economy in the next decade.
By Marc WilczekAug, 21 2019
Feature

Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.
By Peter SayerAug, 21 2019
The ‘ride-along’: The transformational CIO’s secret weapon
Feature

The ‘ride-along’: The transformational CIO’s secret weapon

Learning how employees operate is a critical task for CIOs, for whom the ‘ride-along’ has become essential in serving customers and generating revenue.
By Clint BoultonAug, 21 2019
5 ways to fast-track your next AI implementation
Managing Innovation & Disruptive Technology

5 ways to fast-track your next AI implementation

Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives.
By Nicholas D. EvansAug, 20 2019
Cisco v. Zoom: Who makes the better collaboration room system?
The Digital CIO

Cisco v. Zoom: Who makes the better collaboration room system?

After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage.
By Zeus KerravalaAug, 20 2019
10 IT modernization mistakes to avoid
Feature

10 IT modernization mistakes to avoid

Modernizing IT takes more than just replacing old tech with newer models. It requires a nuanced strategy that considers business needs and objectives alongside technical capabilities.
By Mary PrattAug, 19 2019
Kaiser Permanente reduces patient mortality with predictive analytics
Feature

Kaiser Permanente reduces patient mortality with predictive analytics

The managed care consortium's Advance Alert Monitor early warning system uses predictive analytics to identify patients at risk of deterioration within the next 12 hours.
By Thor OlavsrudAug, 19 2019
Summer 2019: Digital leaders level up
Feature

Summer 2019: Digital leaders level up

While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are successfully scaling digital innovation.
By CIO staffAug, 15 2019
BofA taps ‘personas’ to ease employees into their roles
Feature

BofA taps ‘personas’ to ease employees into their roles

Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.
By Clint BoultonAug, 14 2019
Eaton’s RPA center of excellence pays off at scale
Feature

Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.
By Clint BoultonAug, 12 2019
Digital M&A: How to successfully execute a digital merger
The Tech Exec’s Advisor

Digital M&A: How to successfully execute a digital merger

M&A can be a source of competitive advantage, or a resource-consuming distraction, depending on how well you execute the integration of the merging companies’ digital operations.
By Chris DavisAug, 8 2019
IHG books big tech transformation
Feature

IHG books big tech transformation

The operator of Holiday Inn Express and other hotel chains is facilitating a large-scale transformation that includes people, process and technology.
By Clint BoultonAug, 8 2019
Driving digital innovation: 6 steps to get company leaders on board
Movers and Shakers

Driving digital innovation: 6 steps to get company leaders on board

With technology revolutionizing the construction industry, Structure Tone needed to get company leaders up to speed and on board with digital innovation plans. So, the CIO created a six-step strategy.
By Martha HellerAug, 7 2019
Digital transformation – don’t leave talent development crumbs on the table
Building IT Relationships

Digital transformation – don’t leave talent development crumbs on the table

When it comes to digital transformation, if you don’t recognize next generation talent development opportunities at the very beginning, the overall benefits derived from the program will be much less.
By Jeff LazartoAug, 6 2019
Cleaning up the legacy mess so the business can innovate
The Adaptive CIO

Cleaning up the legacy mess so the business can innovate

Business innovation doesn’t come from cleaning up the mess common to many legacy systems. However, not fixing the mess can certainly slow or limit the ability to innovate.
By Myles SuerAug, 5 2019
Scaled agile helps modernize Guardian's operations
Feature

Scaled agile helps modernize Guardian's operations

Guardian CIO Dean Del Vecchio has reduced technical debt, instituted a scaled agile development model, and embraced the cloud in a bid to vault rivals in the insurance industry.
By Clint BoultonAug, 5 2019
10 signs outdated IT systems are killing your business
Feature

10 signs outdated IT systems are killing your business

When an IT asset turns into a business liability, an update or replacement is imperative. Here's how to know it's time to take action.
By John EdwardsJul, 30 2019
5 outdated technology practices that doom digital transformations
Driving Digital Transformation

5 outdated technology practices that doom digital transformations

What IT terms and concepts are dated – and what ideas are replacing them? More importantly, how do these outdated concepts doom and derail digital transformation programs?
By Isaac SacolickJul, 29 2019
Who should really be driving digital transformation?
Feature

Who should really be driving digital transformation?

The C-suite is getting crowded with a growing number of digital leaders. Does this mark a shift to team-based leadership? Or can CIOs still lead transformations alone?
By Stacy CollettJul, 29 2019
TIAA accelerates software delivery with IT-business union
Feature

TIAA accelerates software delivery with IT-business union

TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.
By Clint BoultonJul, 29 2019
Aetna enlists AI to settle health insurance claims
Feature

Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
By Clint BoultonJul, 25 2019
UNTS focuses on culture, governance to make data work
Feature

UNTS focuses on culture, governance to make data work

Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.
By Thor OlavsrudJul, 24 2019
How Aaron's CIO boosted the 'clock speed' of IT
Feature

How Aaron's CIO boosted the 'clock speed' of IT

Aaron’s CIO John Trainor has embraced a product approach to IT service delivery and is supporting the effort with an SD-WAN, machine learning and other modern technologies.
By Clint BoultonJul, 22 2019
Insourcing, automation spark GE’s IT transformation
Feature

Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
By Sharon FlorentineJul, 18 2019
The importance of the business stakeholders meeting
The Adaptive CIO

The importance of the business stakeholders meeting

Business alignment and transparency matter but are CIOs achieving it? Are they putting in place business stakeholder meetings that enable real alignment?
By Myles SuerJul, 16 2019
Amway, the new gig economy and a roadmap for transformation leaders
The Digital Enterprise

Amway, the new gig economy and a roadmap for transformation leaders

As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journey offers essential lessons for enterprise leaders everywhere who are facing disruptive threats and need a roadmap to respond.
By Charles AraujoJul, 15 2019
PSE&G enlists virtual assistant to better serve its customers
Feature

PSE&G enlists virtual assistant to better serve its customers

PSEG is using Amazon.com’s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.
By Clint BoultonJul, 15 2019
Cornell’s unique CMS/CRM solution unifies the student experience
Feature

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
By Sharon FlorentineJul, 11 2019
Wyndham’s digital innovation elevates the customer experience
Movers and Shakers

Wyndham’s digital innovation elevates the customer experience

With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.
By Martha HellerJul, 10 2019
Product-based IT makeover pays off at PVH
Feature

Product-based IT makeover pays off at PVH

The parent company of Calvin Klein and Tommy Hilfiger shifted to agile in delivering an innovative digital assistant that increases sales and enhances the retail experience.
By Sharon FlorentineJul, 1 2019
At State Street, design thinking drives digital strategy
Feature

At State Street, design thinking drives digital strategy

Narratives form a key component of State Street’s design thinking strategy, which fuels the firm’s digital transformation.
By Clint BoultonJun, 26 2019
Kaiser Permanente’s digital transformation is creating a healthier America
Movers and Shakers

Kaiser Permanente’s digital transformation is creating a healthier America

Kaiser Permanente uses technology to improve personal health, community health, and medical excellence. EVP and CIO Dick Daniels explains how they do it.
By Martha HellerJun, 26 2019
What does digital transformation really mean?
Straight Talk from a CIO’s Perspective

What does digital transformation really mean?

We can’t seem to go a day without seeing or hearing the term digital transformation. But what does the term really mean? What happened to start this paradigm shift in the way people and companies interact with technology? And, more importantly, where is it going?
By Michael GabrielJun, 24 2019
3 ways devops mitigates the operational IT skill gaps
Driving Digital Transformation

3 ways devops mitigates the operational IT skill gaps

Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.
By Isaac SacolickJun, 24 2019
Humanizing the digital experience
Feature

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.
By Stacy CollettJun, 24 2019
AI helps Land O' Lakes churn data into sales
Feature

AI helps Land O' Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.
By Thor OlavsrudJun, 19 2019
What it takes to provide best-in-class customer experience
The Digital CIO

What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
By Zeus KerravalaJun, 17 2019
United goes digital to ease overbooked-flight aggravation
Feature

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
By Thor OlavsrudJun, 17 2019
RPA is poised for a big business break-out
Feature

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
By Clint BoultonJun, 12 2019
Beate Uhse aims to personalize the online sex shop
Feature

Beate Uhse aims to personalize the online sex shop

Once Germany’s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.
By Peter SayerJun, 12 2019
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  • Sponsored By Avaya
    3 Reasons Why the Future of Business Will be Composable
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    EV Manufacturer Takes “Digital First” Approach to Coming Auto Revolution
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    A Joint Venture Revolutionizes Construction Logistics

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