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Digital Transformation

CIOs must play a key role in ecosystem strategies
Accent Notes

CIOs must play a key role in ecosystem strategies

Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
By Abizer Rangwala and Diana BersohnJun, 10 2019
Bringing new sources of energy to life at National Grid
Movers and Shakers

Bringing new sources of energy to life at National Grid

National Grid’s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana Karaboutis, chief information and digital officer.
By Martha HellerJun, 5 2019
Companies are gaining clarity about their digital vision
Movers and Shakers

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.
By Martha HellerMay, 29 2019
Continuous improvement – now more than ever
The Adaptive CIO

Continuous improvement – now more than ever

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement?
By Myles SuerMay, 29 2019
Latest IT investment trend? Cost-cutting tech that also transforms
Feature

Latest IT investment trend? Cost-cutting tech that also transforms

Enterprises are investing in digital solutions that help them save on infrastructure and other costs while enabling them to transform the business. Experts from Deloitte and Gartner explain why.
By Clint BoultonMay, 24 2019
At Mitel, kaizen proves key to streamlining business processes
Feature

At Mitel, kaizen proves key to streamlining business processes

Mitel CIO Jamshid Rezaei turned to the Japanese practice of kaizen prizing continuous improvement over wholesale change. Up next: leveraging AI, IoT as the future of cloud-based communications.
By Clint BoultonMay, 22 2019
What is an enterprise wide agile transformation and why CIOs should lead it
Opinion

What is an enterprise wide agile transformation and why CIOs should lead it

More CEOs are considering enterprise wide agile transformations, enabling a significant opportunity for CIOs to lead their organization’s process, culture and mindset changes.
By Isaac SacolickMay, 20 2019
In-house engineering culture drives digital transformation at Emirates NBD
The Digital CIO

In-house engineering culture drives digital transformation at Emirates NBD

Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.
By Zeus KerravalaMay, 20 2019
Why Bezos is right and Buffett is wrong about business disruption
Iron Age Epilog

Why Bezos is right and Buffett is wrong about business disruption

Recent statements by two industry titans, Warren Buffet and Jeff Bezos, offer opposing viewpoints on one of the most important topics in business today: how companies and industries get disrupted. Only one of them can be right. I’m going with Bezos.
By George PaoliniMay, 20 2019
Asurion reskills around cloud and DevOps for digital push
Feature

Asurion reskills around cloud and DevOps for digital push

Asurion’s move to the cloud and DevOps consumption and development models necessitated a major reskilling effort by CIO Daniel Curling. Here’s how he did it.
By Clint BoultonMay, 15 2019
Running with data: Under Armour creates immersive, digital customer experience
Movers and Shakers

Running with data: Under Armour creates immersive, digital customer experience

Under Armour combines its physical and digital products to help its customers achieve their fitness goals.
By Martha HellerMay, 15 2019
Best practices for digital transformation in retail
The Digital CIO

Best practices for digital transformation in retail

It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.
By Zeus KerravalaMay, 13 2019
How digital leaders tackle IT modernization
Analysis

How digital leaders tackle IT modernization

Companies with transformative digital strategies are well on their way to freeing themselves from the costly burden of legacy systems.
By Martha RoundsMay, 9 2019
Filling the digital transformation skills gap
Feature

Filling the digital transformation skills gap

Success in the digital era requires the right blend of business, IT and soft skills. IT leaders are rethinking their hiring and training strategies to truly transform.
By Esther SheinMay, 8 2019
State Auto taps RPA to cut costs — and transform its workforce
Feature

State Auto taps RPA to cut costs — and transform its workforce

The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.
By Clint BoultonMay, 7 2019
Death of a sales register: Decathlon mobilizes retail checkout
Feature

Death of a sales register: Decathlon mobilizes retail checkout

For its U.S. launch, France-based sporting goods company Decathlon replaced traditional checkout queues with iPhones, Apple Pay and RFID tags. Will it work? CIO Tony Leon is counting on it.
By Clint BoultonMay, 6 2019
CIOs get strategic
Feature

CIOs get strategic

As the lines between technology and business blur, CIOs are stepping up their strategy role, taking ownership of new disciplines and serving as a key force behind digital innovation.
By Beth StackpoleMay, 3 2019
Campbell’s CIO: For digital transformation to succeed, connect IT to business strategy
Movers and Shakers

Campbell’s CIO: For digital transformation to succeed, connect IT to business strategy

At Campbell Soup Company, business relevance is the foundation of all digital transformation initiatives. It’s about leveraging IT to achieve business goals, says CIO Francisco Fraga.
By Martha HellerMay, 1 2019
Restructuring IT for the digital age
Feature

Restructuring IT for the digital age

IT leaders are remodeling IT and morphing culture to increase agility and emphasize customer centricity in the wake of digital business.
By Beth StackpoleApr, 29 2019
Wawa brings digital integration to the convenience store
Feature

Wawa brings digital integration to the convenience store

Under CIO John Collier, Wawa is partnering with multiple vendors to build out its digital capabilities, suggesting that a DIY approach isn't the only game in town.
By Clint BoultonApr, 29 2019
Don’t become a digital transformation horror story: Implement solid risk management
Building IT Relationships

Don’t become a digital transformation horror story: Implement solid risk management

The only way to eliminate risk entirely is to do nothing at all, which of course brings its own risks to the business.
By John BeldenApr, 25 2019
Learning to harness complexity
Taming Enterprise Complexity

Learning to harness complexity

Increasing complexity is part of the natural order. Instead of fighting it, we should learn to take advantage of it.
By John McDowallApr, 24 2019
Is business modernization on your agenda?
The Adaptive CIO

Is business modernization on your agenda?

While it may seem obvious that modernization should be the foundation for creating a digital business, most CIOs say that they go hand in hand and can feed off each other in different, not-so-obvious ways.
By Myles SuerApr, 19 2019
Digital transformation initiatives underway, but companies need help
The Digital CIO

Digital transformation initiatives underway, but companies need help

A new survey from Webtorials highlights how businesses understand the importance of digital transformation, but several barriers are hindering adoption.
By Zeus KerravalaApr, 18 2019
How to reconstruct your business’s value chain for the digital world
Movers and Shakers

How to reconstruct your business’s value chain for the digital world

Digital technologies change everything. The key is understanding and creating a new value chain, not adding technology just because it is new, says pharmaceuticals CIO Guy Hadari.
By Martha HellerApr, 17 2019
12 ways IT can create business value in 2019
Feature

12 ways IT can create business value in 2019

From optimizing operations to adopting new platforms aimed at innovation, IT leaders driving businesses forward with each tough choice they make.
By Paul HeltzelApr, 8 2019
How the American  Cancer Society is navigating its digital transformation journey
The Adaptive CIO

How the American Cancer Society is navigating its digital transformation journey

Blake Sanders, the ACS CIO, discusses how digital transformation starts with people and process, and requires business and IT leaders to envision more than just the past, but the future as well.
By Myles SuerApr, 4 2019
Starting your innovation journey
The Tech Nest

Starting your innovation journey

The power of innovation takes shape as the vehicle to bridge your organization’s current operations to its envisioned future.
By Jose HernandezApr, 3 2019
Building a digital learning culture at Avery Dennison
Movers and Shakers

Building a digital learning culture at Avery Dennison

Your digital strategy is only as strong as your least digital employee. That is why Avery Dennison built digital literacy into its multi-pronged digital transformation strategy.
By Martha HellerApr, 3 2019
Sales automation app helps Suddath get its move on
Feature

Sales automation app helps Suddath get its move on

The commercial moving concern digitized a manual sales process, resulting in reduced administrative overhead and additional revenues. CIO Len O’Neill describes the creation of Suddath’s Estimator software.
By Clint BoultonApr, 2 2019
Winning IT transformations start with the end in sight
CIO Talent Talk

Winning IT transformations start with the end in sight

IT transformations are harder to implement than you expect. Here are five strategies to prevent the slide from inspirational transformation to ineffectual implementation
By Steve TrautmanApr, 1 2019
Moving IT closer to the action at Ryder System
Movers and Shakers

Moving IT closer to the action at Ryder System

By shifting more IT activity into the business units, Ryder System CIO Rajeev Ravindran ensures a collaborative approach to technology innovation at the $8.4B transportation and supply chain management company.
By Martha HellerMar, 26 2019
Mercer streamlines operations with machine learning
Feature

Mercer streamlines operations with machine learning

Human resources consulting firm Mercer turns to machine learning to optimize the highly manual process of collecting data from 30,000 compensation and benefit surveys every year.
By Thor OlavsrudMar, 26 2019
Sole sourcing negotiations: SI tactics and CIO countermeasures
Building IT Relationships

Sole sourcing negotiations: SI tactics and CIO countermeasures

How CIO’s can ensure they maintain control of their sole source negotiations.
By Greg HallMar, 25 2019
Winning, losing and how you approach change
I’ve Been Thinking – So Should You

Winning, losing and how you approach change

Jack Welch was the rock star CEO of the 1990s, but are his ideas about change still relevant today? We’ve moved beyond simply adapting to change as it shows up. Find out how the approach successful leaders take with change has changed.
By Randy PenningtonMar, 25 2019
Caesars plays the high-stakes game of digital transformation
Feature

Caesars plays the high-stakes game of digital transformation

Caesars CIO Les Ottolenghi replatformed the gaming and entertainment company on the cloud to facilitate personalization. The goal? Better guest experiences that translate to greater revenues.
By Clint BoultonMar, 21 2019
Fine tuning SAFe with architecture
From Business Strategies to Successful IT Delivery

Fine tuning SAFe with architecture

Architects and agile teams should stop working in silos. Their approaches are complementary, not conflictual. The harmonization between architecture and agile teams can contribute to the delivery of successful projects aligned to corporate strategies.
By Daniel LambertMar, 18 2019
Spring 2019: Humanizing the digital experience
Feature

Spring 2019: Humanizing the digital experience

Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve the digital experience. Read on to see how some 2019 Digital Edge 50 award-winning organizations have done just that by adding a human touch.
By CIO staffMar, 14 2019
Smithfield cloud ERP sows analytics opportunities
Feature

Smithfield cloud ERP sows analytics opportunities

Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.
By Clint BoultonMar, 12 2019
The 3 surprising secrets that drive innovation in the digital era
The Digital Enterprise

The 3 surprising secrets that drive innovation in the digital era

What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
By Charles AraujoMar, 8 2019
Culture change 101: Collaborate with HR to drive transformation
Feature

Culture change 101: Collaborate with HR to drive transformation

There’s no silver bullet for culture change, but CIOs should consider partnering with their CHROs on technology architectures and processes intended to shape and influence culture.
By Clint BoultonMar, 5 2019
St. Jude turns to the cloud to battle childhood cancer
Feature

St. Jude turns to the cloud to battle childhood cancer

By moving its library of genomic data to the cloud, St. Jude Children’s Research Hospital has provided a platform for scientists around the world to collaborate.
By Peter SayerMar, 4 2019
Creating an organization that excels at digital
The Adaptive CIO

Creating an organization that excels at digital

Digital isn’t always easy but the organizations that succeed will survive the next wave of digital disruption. Those that don’t will have a "Kodak Moment."
By Myles SuerFeb, 27 2019
Heidelberg data platform transforms the printing press
Feature

Heidelberg data platform transforms the printing press

The 150-year-old company’s interactive digital platform gives its industrial offset press customers real-time access to data about the service and performance status of their print shops.
By Thor OlavsrudFeb, 26 2019
Retail robots prove power of human-machine collaboration
Feature

Retail robots prove power of human-machine collaboration

Clean up on aisle 5: Robots patrol Ahold Delhaize USA’s Giant/Martin’s and Stop & Shop stores for spills, one of several examples of how automation technologies are augmenting human work.
By Clint BoultonFeb, 25 2019
IT shifts away from ‘Big Bang’ digital transformations
Feature

IT shifts away from ‘Big Bang’ digital transformations

Recognizing that digital transformations never truly end, many CIOs are pumping the brakes and shifting to a more measured and thoughtful approach to innovation.
By Stacy CollettFeb, 20 2019
Lessons learned from business transformations that fail to start
Driving Digital Transformation

Lessons learned from business transformations that fail to start

CIOs and leaders can learn a lot from transformation programs that are in the news and fail to drive consensus and enthusiasm.
By Isaac SacolickFeb, 19 2019
Kaiser Permanente transforms patient care through DevOps
Feature

Kaiser Permanente transforms patient care through DevOps

Now capable of delivering new digital services quickly, Kaiser Permanente’s shift to DevOps at scale in a highly regulated industry shows the value of culture change done right.
By Clint BoultonFeb, 19 2019
P&G revitalizes innovation for the digital age
Feature

P&G revitalizes innovation for the digital age

Procter & Gamble CIO Javier Polit, a rare appointment from outside P&G, is retooling the consumer goods giant’s innovation.
By Brian P. WatsonFeb, 18 2019
IT forecast: Cloudy with a chance of digital transformation
High Tech in the Hub

IT forecast: Cloudy with a chance of digital transformation

Like the weather, the accuracy of technology predictions can change with the wind. I’m looking forward to seeing how the industry will continue to challenge one another and how business demands will force continuous innovation.
By Joe KinsellaFeb, 15 2019
Whirlpool spins up IoT for BYOB
Feature

Whirlpool spins up IoT for BYOB

Whirlpool’s Yummly app and SmartBeer cooler, key aspects of the company’s Redefine Product strategy, underscore the company’s efforts to get cozier with its consumers.
By Clint BoultonFeb, 11 2019
Winter 2019: State of the CIO
Feature

Winter 2019: State of the CIO

With digital transformation well under way, IT leaders are expanding their roles to take on business strategy responsibilities, identifying new areas of growth and opportunities for competitive differentiation, according to our 2019 State of the CIO research.
By CIO staffJan, 30 2019
Boston Red Sox digital strategy covers all the bases
Feature

Boston Red Sox digital strategy covers all the bases

Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.
By Clint BoultonJan, 28 2019
How do CIOs think about IT transformation?
The Adaptive CIO

How do CIOs think about IT transformation?

From fixing how integration is done to jettisoning existing tech debt to helping to drive real business innovation, IT transformation should always be done with the business in mind.
By Myles SuerJan, 22 2019
The CIO’s role in driving agile transformation
Driving Digital Transformation

The CIO’s role in driving agile transformation

CIO’s have a unique opportunity in evolving their agile processes to truly transform how business and technologists collaborate and drive results.
By Isaac SacolickJan, 22 2019
Digital workplace strategy: 10 steps to greater agility, productivity
Feature

Digital workplace strategy: 10 steps to greater agility, productivity

Your digital transformation is doomed unless you empower employees to succeed in the digital era. Here’s how to craft a workplace that boosts engagement and agility.
By Clint BoultonJan, 18 2019
Making the shift to product-based IT
Feature

Making the shift to product-based IT

Many organizations are shifting from project-based IT to product-based delivery. Here’s how they overcome common obstacles and drive success in concert with business stakeholders.
By Stacy CollettJan, 16 2019
Digital transformation is more than a slogan
Movers and Shakers

Digital transformation is more than a slogan

Digital transformation requires vision, leadership, process change, and technology. Equally important, though, is to change the company’s culture, says Arthur Hu, CIO of Lenovo.
By Martha HellerJan, 16 2019
The digital future of healthcare
Feature

The digital future of healthcare

The healthcare industry is catching up to the digital revolution that has disrupted other sectors, as healthcare execs ramp up use of transformative tech to reshape patient care.
By Mary PrattJan, 15 2019
Wyndham Hotels checks into the cloud
Feature

Wyndham Hotels checks into the cloud

Modernizing core reservation and property management systems by moving to the cloud sets Wyndham up for more innovative franchisee and guest experience, says CIO Scott Strickland.
By Clint BoultonJan, 9 2019
Solving the mass data fragmentation problem should be a top CIO priority
The Digital CIO

Solving the mass data fragmentation problem should be a top CIO priority

Mass data fragmentation has been a problem ever since there has been data. CIOs that focus on addressing the issue will gain better insights and realize many business benefits.
By Zeus KerravalaJan, 8 2019
How Johnson & Johnson embraced agile to drive digital transformation
Feature

How Johnson & Johnson embraced agile to drive digital transformation

Johnson & Johnson CIO Stuart McGuigan, a veteran of several IT transformations, discusses the key factors of the health-care giant’s agile overhaul.
By Brian P. WatsonJan, 3 2019
7 key IT investments for 2019 (and 3 going cold)
Feature

7 key IT investments for 2019 (and 3 going cold)

Technology investments are both soaring and falling as digital transformation grips enterprises of all types and sizes. Here's a look at 2019's likely tech hot and cold spots.
By John EdwardsJan, 3 2019
How Sonic Drive-In serves up mobile ordering
Feature

How Sonic Drive-In serves up mobile ordering

Sonic Drive-In has revamped its order-ahead and drive-through delivery capabilities to create a frictionless, personal experience for its customers.
By Clint BoultonJan, 2 2019
5 things to do in 2019 in digital transformation
Driving Digital Transformation

5 things to do in 2019 in digital transformation

Leaders of digital transformation should realign priorities, dive into artificial intelligence and automation and find sustainable ways to engage the workforce.
By Isaac SacolickDec, 17 2018
5 reasons DevOps initiatives fail
Feature

5 reasons DevOps initiatives fail

DevOps is becoming a go-to approach to delivering customer value, but too many initiatives are failing, thanks to an overemphasis on tech and an inability to facilitate change, experts say.
By Clint BoultonDec, 17 2018
Exploring the ‘unknown unknowns’ in IT-enabled digital transformation estimates
Building IT Relationships

Exploring the ‘unknown unknowns’ in IT-enabled digital transformation estimates

Recognizing and acknowledging your own blind-spots can be tough to swallow, but wouldn’t you rather understand your blind-spots before you start your journey rather than when you reach the precipice of a failure?
By John BeldenDec, 14 2018
How to get more innovation from your IT outsourcer
Feature

How to get more innovation from your IT outsourcer

CIOs looking to leverage service providers for disruptive solutions must change how they select, contract with, and manage those partners. 
By Stephanie OverbyDec, 13 2018
Reskilling for digital...or, can a leopard really change its spots?
Digital Strategy and Governance

Reskilling for digital…or, can a leopard really change its spots?

Skills in supporting digital transformation are at a premium. The Food and Agriculture Organization of the United Nations took traditional IT technical staff and tried to change them into digital analysts. Their challenge? To see if a leopard can really change its spots.
By Paul WhimpennyDec, 11 2018
Magellan Health goes cloud-first to modernize IT
Feature

Magellan Health goes cloud-first to modernize IT

Magellan Health CIO Srini Koushik is embracing SaaS for identity management and other functions as part of a digital transformation aimed at improving the way the company leverages data.
By Clint BoultonDec, 10 2018
Healthcare technology markets: 5 predictions for 2019
Healthcare Technology Trends

Healthcare technology markets: 5 predictions for 2019

Digital transformation is gaining momentum; however healthcare enterprises will proceed cautiously.
By Paddy PadmanabhanDec, 7 2018
Digital transformation and harnessing the power of the modern distributed workforce
Navigating the Service Level Economy

Digital transformation and harnessing the power of the modern distributed workforce

The importance of recognizing the dramatic workforce evolution and how embracing new workforce models and technology can help modernize operations.
By Ray GraingerDec, 6 2018
How Caesars Entertainment became a ‘digital first’ business
Movers and Shakers

How Caesars Entertainment became a ‘digital first’ business

For Caesars Entertainment's CIO, Les Ottolenghi, the keys to the transformation at the global gaming giant were vision, communication, and a common cloud platform.
By Martha HellerDec, 5 2018
The hard road of digital transformation in the public sector
Digital Strategy and Governance

The hard road of digital transformation in the public sector

Digital transformation is never easy but it is particularly hard in public sector organizations. In this article, I reflect on some of the difficulties that I’ve seen in my own organization.
By Paul WhimpennyDec, 4 2018
A front-row seat to transforming the future
I’ve Been Thinking – So Should You

A front-row seat to transforming the future

“Data is the new oil.” It's a catchy phrase, but what does it mean to you and your business? Digital experts from Globant, Autodesk, Microsoft and Google share ideas about how data and AI are poised to transform the world.
By Randy PenningtonDec, 4 2018
6 ways ITSM automation is changing business
Feature

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.
By Sarah K. WhiteNov, 30 2018
4 fundamentals of data analytics for digital transformation
Feature

4 fundamentals of data analytics for digital transformation

Creating the full customer experience picture that is the hallmark of digital transformation calls for changes not only to how data is collected and stored, but how the teams responsible for this data work together.
By Mary ShacklettNov, 29 2018
Innovation reboot: Small, practical digital transformation initiatives preferred
The Digital Divide

Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.
By Tim ScannellNov, 29 2018
5 chatbot strategy mistakes — and how to avoid them
Feature

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
By Terena BellNov, 28 2018
What it takes to be a true transformational CIO
Feature

What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Here’s how to move beyond being an operational leader.
By Mary PrattNov, 27 2018
Successfully reinventing your company starts with a digital transformation model
CIO Executive Council POV

Successfully reinventing your company starts with a digital transformation model

While most companies claim to have a game plan for digital transformation, many of these roadmaps deliver minor improvements in efficiencies but fall short when it comes to supercharging business operations. True transformation starts by scrapping old approaches and shifting from a product and service to a platform and network mentality.
By Barry Libert, Megan Beck and Pradip SitaramNov, 15 2018
Understanding the CEO’s role early in digital transformation programs
Driving Digital Transformation

Understanding the CEO’s role early in digital transformation programs

CEOs should play a strategic role marketing the strategy, clearing hurdles on aligning resources and defining the future culture of the organization.
By Isaac SacolickNov, 14 2018
Fall 2018: Delivering IT as a product
Feature

Fall 2018: Delivering IT as a product

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.
By CIO staffNov, 14 2018
6 soft skills IT needs to succeed in the digital era
Feature

6 soft skills IT needs to succeed in the digital era

When it comes to transformation, tech expertise goes only so far. IT leaders must look for and develop traits not traditionally required for technologists in order to succeed in the years ahead.
By Mary PrattNov, 13 2018
An even bigger innovation cycle is coming our way, are you ready?
Building for Growth

An even bigger innovation cycle is coming our way, are you ready?

CIOs have an opportunity to remake their roles, and in turn their companies, by championing innovation.
By Herald ChenNov, 12 2018
Building a world class CX
The Adaptive CIO

Building a world class CX

In digital transformation, customer experience is a major path forward for multiple digital business models. But are CIOs ready to help serve it up?
By Myles SuerNov, 9 2018
5 digital transformation trends for 2019
Feature

5 digital transformation trends for 2019

Expect companies to scale-back their Big Bang change rhetoric in favor of a more iterative approach to innovation, a shift to product management, and renewed efforts around operational efficiency.
By Clint BoultonNov, 7 2018
Digging deeper into AI: Why scratching the surface isn’t enough
Accent Notes

Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
By Diana Bersohn and Andrew SinclairNov, 6 2018
5 keys to reskilling IT for digital transformation
Feature

5 keys to reskilling IT for digital transformation

To truly transform, legacy staff must learn new skills in support of new technologies and business objectives. Here’s how to motivate and train for digital success.
By Esther SheinNov, 5 2018
TD Ameritrade banks on AI, VR
Feature

TD Ameritrade banks on AI, VR

TD Ameritrade has struck forward-thinking deals with Amazon.com and Facebook on virtual assistants and virtual reality, respectively. Will these bets pay off?
By Clint BoultonNov, 5 2018
Digital transformation using business architecture
From Business Strategies to Successful IT Delivery

Digital transformation using business architecture

Corporations investing in digital transformation must use enterprise and business architecture in the planning stages of their projects.
By Daniel LambertOct, 31 2018
Digital transformation’s dark secret
Opinion

Digital transformation’s dark secret

Much of what passes as digital transformation these days is more cosmetic than foundational. The root of true change is deeper than you think.
By Bob LewisOct, 31 2018
Taking a counterintuitive approach to business strategy and technology deployment
Managing Innovation & Disruptive Technology

Taking a counterintuitive approach to business strategy and technology deployment

As CIOs embrace disruptive technologies, a counterintuitive approach to strategy and execution is key.
By Nicholas D. EvansOct, 30 2018
Synchrony banks on AI in digital transformation
Feature

Synchrony banks on AI in digital transformation

Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.
By Clint BoultonOct, 29 2018
How to break down the enormity of change for IT modernization
Creating IT Value

How to break down the enormity of change for IT modernization

Phased approach yields consistent productive progress in IT capability to support digital transformation.
By Peter Bendor-SamuelOct, 29 2018
I’ve Been Thinking – So Should You

Proving your value in digital transformation’s third wave

Digital transformation isn’t new. It has been going on for at least 40 years. We are, however, firmly in the middle of digital’s third wave, and it is completely different from what came before. Hear from experts involved in the CX transformation about what you must do to add value in the current environment.
By Randy PenningtonOct, 24 2018
Digital transformation on full display at GITEX 2018
The Digital CIO

Digital transformation on full display at GITEX 2018

The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience.
By Zeus KerravalaOct, 24 2018
Digital is the business strategy at Principal Financial Group
Movers and Shakers

Digital is the business strategy at Principal Financial Group

Gary Scholten, CIO and CDO of $14 billion financial services firm Principal Financial Group, offers sage advice to ensure a strategic approach to digital technologies.
By Martha HellerOct, 24 2018
10 hot startups targeting today’s key IT initiatives
Feature

10 hot startups targeting today’s key IT initiatives

Startups remain a key resource for CIOs seeking an innovative edge. From AI to data analytics to cybersecurity, here are 10 startups looking to fulfill IT leaders’ most pressing digital needs.
By Clint BoultonOct, 23 2018
5 reasons why data lakes are vital for startup analytics
Digitally Uncensored

5 reasons why data lakes are vital for startup analytics

Compared to more mature companies, early-stage startups have drastically different analytics needs. Data lake infrastructure can make things easier on them.
By Philip KushmaroOct, 23 2018
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