National Grid’s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana Karaboutis, chief information and digital officer.
Recent statements by two industry titans, Warren Buffet and Jeff Bezos, offer opposing viewpoints on one of the most important topics in business today: how companies and industries get disrupted. Only one of them can be right. I’m going with Bezos.
While it may seem obvious that modernization should be the foundation for creating a digital business, most CIOs say that they go hand in hand and can feed off each other in different, not-so-obvious ways.
The commercial moving concern digitized a manual sales process, resulting in reduced administrative overhead and additional revenues. CIO Len O’Neill describes the creation of Suddath’s Estimator software.
By shifting more IT activity into the business units, Ryder System CIO Rajeev Ravindran ensures a collaborative approach to technology innovation at the $8.4B transportation and supply chain management company.
Jack Welch was the rock star CEO of the 1990s, but are his ideas about change still relevant today? We’ve moved beyond simply adapting to change as it shows up. Find out how the approach successful leaders take with change has changed.
Architects and agile teams should stop working in silos. Their approaches are complementary, not conflictual. The harmonization between architecture and agile teams can contribute to the delivery of successful projects aligned to corporate strategies.
Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve the digital experience. Read on to see how some 2019 Digital Edge 50 award-winning organizations have done just that by adding a human touch.
What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
Like the weather, the accuracy of technology predictions can change with the wind. I’m looking forward to seeing how the industry will continue to challenge one another and how business demands will force continuous innovation.
With digital transformation well under way, IT leaders are expanding their roles to take on business strategy responsibilities, identifying new areas of growth and opportunities for competitive differentiation, according to our 2019 State of the CIO research.
Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.
Recognizing and acknowledging your own blind-spots can be tough to swallow, but wouldn’t you rather understand your blind-spots before you start your journey rather than when you reach the precipice of a failure?
Skills in supporting digital transformation are at a premium. The Food and Agriculture Organization of the United Nations took traditional IT technical staff and tried to change them into digital analysts. Their challenge? To see if a leopard can really change its spots.
“Data is the new oil.” It's a catchy phrase, but what does it mean to you and your business? Digital experts from Globant, Autodesk, Microsoft and Google share ideas about how data and AI are poised to transform the world.
Creating the full customer experience picture that is the hallmark of digital transformation calls for changes not only to how data is collected and stored, but how the teams responsible for this data work together.
While most companies claim to have a game plan for digital transformation, many of these roadmaps deliver minor improvements in efficiencies but fall short when it comes to supercharging business operations. True transformation starts by scrapping old approaches and shifting from a product and service to a platform and network mentality.
By Barry Libert, Megan Beck and Pradip SitaramNov, 15 2018
Digital transformation isn’t new. It has been going on for at least 40 years. We are, however, firmly in the middle of digital’s third wave, and it is completely different from what came before. Hear from experts involved in the CX transformation about what you must do to add value in the current environment.
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