Digital Transformation
Accent Notes
CIOs must play a key role in ecosystem strategies
Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
Movers and Shakers
Bringing new sources of energy to life at National Grid
National Grid’s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana Karaboutis, chief information and digital officer.
Movers and Shakers
Companies are gaining clarity about their digital vision
More executive committees say they understand how digital impacts their business strategy.
The Adaptive CIO
Continuous improvement – now more than ever
In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement?
Feature
Latest IT investment trend? Cost-cutting tech that also transforms
Enterprises are investing in digital solutions that help them save on infrastructure and other costs while enabling them to transform the business. Experts from Deloitte and Gartner explain why.
Feature
At Mitel, kaizen proves key to streamlining business processes
Mitel CIO Jamshid Rezaei turned to the Japanese practice of kaizen prizing continuous improvement over wholesale change. Up next: leveraging AI, IoT as the future of cloud-based communications.
Opinion
What is an enterprise wide agile transformation and why CIOs should lead it
More CEOs are considering enterprise wide agile transformations, enabling a significant opportunity for CIOs to lead their organization’s process, culture and mindset changes.The Digital CIO
In-house engineering culture drives digital transformation at Emirates NBD
Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.
Iron Age Epilog
Why Bezos is right and Buffett is wrong about business disruption
Recent statements by two industry titans, Warren Buffet and Jeff Bezos, offer opposing viewpoints on one of the most important topics in business today: how companies and industries get disrupted. Only one of them can be right. I’m going with Bezos.
Feature
Asurion reskills around cloud and DevOps for digital push
Asurion’s move to the cloud and DevOps consumption and development models necessitated a major reskilling effort by CIO Daniel Curling. Here’s how he did it.
Movers and Shakers
Running with data: Under Armour creates immersive, digital customer experience
Under Armour combines its physical and digital products to help its customers achieve their fitness goals.
The Digital CIO
Best practices for digital transformation in retail
It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.
Analysis
How digital leaders tackle IT modernization
Companies with transformative digital strategies are well on their way to freeing themselves from the costly burden of legacy systems.Feature
Filling the digital transformation skills gap
Success in the digital era requires the right blend of business, IT and soft skills. IT leaders are rethinking their hiring and training strategies to truly transform.
Feature
State Auto taps RPA to cut costs — and transform its workforce
The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.
Feature
Death of a sales register: Decathlon mobilizes retail checkout
For its U.S. launch, France-based sporting goods company Decathlon replaced traditional checkout queues with iPhones, Apple Pay and RFID tags. Will it work? CIO Tony Leon is counting on it.
Feature
CIOs get strategic
As the lines between technology and business blur, CIOs are stepping up their strategy role, taking ownership of new disciplines and serving as a key force behind digital innovation.
Movers and Shakers
Campbell’s CIO: For digital transformation to succeed, connect IT to business strategy
At Campbell Soup Company, business relevance is the foundation of all digital transformation initiatives. It’s about leveraging IT to achieve business goals, says CIO Francisco Fraga.
Feature
Restructuring IT for the digital age
IT leaders are remodeling IT and morphing culture to increase agility and emphasize customer centricity in the wake of digital business.
Feature
Wawa brings digital integration to the convenience store
Under CIO John Collier, Wawa is partnering with multiple vendors to build out its digital capabilities, suggesting that a DIY approach isn't the only game in town.
Building IT Relationships
Don’t become a digital transformation horror story: Implement solid risk management
The only way to eliminate risk entirely is to do nothing at all, which of course brings its own risks to the business.
Taming Enterprise Complexity
Learning to harness complexity
Increasing complexity is part of the natural order. Instead of fighting it, we should learn to take advantage of it.
The Adaptive CIO
Is business modernization on your agenda?
While it may seem obvious that modernization should be the foundation for creating a digital business, most CIOs say that they go hand in hand and can feed off each other in different, not-so-obvious ways.
The Digital CIO
Digital transformation initiatives underway, but companies need help
A new survey from Webtorials highlights how businesses understand the importance of digital transformation, but several barriers are hindering adoption.
Movers and Shakers
How to reconstruct your business’s value chain for the digital world
Digital technologies change everything. The key is understanding and creating a new value chain, not adding technology just because it is new, says pharmaceuticals CIO Guy Hadari.
Feature
12 ways IT can create business value in 2019
From optimizing operations to adopting new platforms aimed at innovation, IT leaders driving businesses forward with each tough choice they make.
The Adaptive CIO
How the American Cancer Society is navigating its digital transformation journey
Blake Sanders, the ACS CIO, discusses how digital transformation starts with people and process, and requires business and IT leaders to envision more than just the past, but the future as well.
The Tech Nest
Starting your innovation journey
The power of innovation takes shape as the vehicle to bridge your organization’s current operations to its envisioned future.
Movers and Shakers
Building a digital learning culture at Avery Dennison
Your digital strategy is only as strong as your least digital employee. That is why Avery Dennison built digital literacy into its multi-pronged digital transformation strategy.
Feature
Sales automation app helps Suddath get its move on
The commercial moving concern digitized a manual sales process, resulting in reduced administrative overhead and additional revenues. CIO Len O’Neill describes the creation of Suddath’s Estimator software.CIO Talent Talk
Winning IT transformations start with the end in sight
IT transformations are harder to implement than you expect. Here are five strategies to prevent the slide from inspirational transformation to ineffectual implementation
Movers and Shakers
Moving IT closer to the action at Ryder System
By shifting more IT activity into the business units, Ryder System CIO Rajeev Ravindran ensures a collaborative approach to technology innovation at the $8.4B transportation and supply chain management company.
Feature
Mercer streamlines operations with machine learning
Human resources consulting firm Mercer turns to machine learning to optimize the highly manual process of collecting data from 30,000 compensation and benefit surveys every year.
Building IT Relationships
Sole sourcing negotiations: SI tactics and CIO countermeasures
How CIO’s can ensure they maintain control of their sole source negotiations.
I’ve Been Thinking – So Should You
Winning, losing and how you approach change
Jack Welch was the rock star CEO of the 1990s, but are his ideas about change still relevant today? We’ve moved beyond simply adapting to change as it shows up. Find out how the approach successful leaders take with change has changed.
Feature
Caesars plays the high-stakes game of digital transformation
Caesars CIO Les Ottolenghi replatformed the gaming and entertainment company on the cloud to facilitate personalization. The goal? Better guest experiences that translate to greater revenues.
From Business Strategies to Successful IT Delivery
Fine tuning SAFe with architecture
Architects and agile teams should stop working in silos. Their approaches are complementary, not conflictual. The harmonization between architecture and agile teams can contribute to the delivery of successful projects aligned to corporate strategies.
Feature
Spring 2019: Humanizing the digital experience
Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve the digital experience. Read on to see how some 2019 Digital Edge 50 award-winning organizations have done just that by adding a human touch.
Feature
Smithfield cloud ERP sows analytics opportunities
Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.
The Digital Enterprise
The 3 surprising secrets that drive innovation in the digital era
What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
Feature
Culture change 101: Collaborate with HR to drive transformation
There’s no silver bullet for culture change, but CIOs should consider partnering with their CHROs on technology architectures and processes intended to shape and influence culture.
Feature
St. Jude turns to the cloud to battle childhood cancer
By moving its library of genomic data to the cloud, St. Jude Children’s Research Hospital has provided a platform for scientists around the world to collaborate.
The Adaptive CIO
Creating an organization that excels at digital
Digital isn’t always easy but the organizations that succeed will survive the next wave of digital disruption. Those that don’t will have a "Kodak Moment."
Feature
Heidelberg data platform transforms the printing press
The 150-year-old company’s interactive digital platform gives its industrial offset press customers real-time access to data about the service and performance status of their print shops.
Feature
Retail robots prove power of human-machine collaboration
Clean up on aisle 5: Robots patrol Ahold Delhaize USA’s Giant/Martin’s and Stop & Shop stores for spills, one of several examples of how automation technologies are augmenting human work.
Feature
IT shifts away from ‘Big Bang’ digital transformations
Recognizing that digital transformations never truly end, many CIOs are pumping the brakes and shifting to a more measured and thoughtful approach to innovation.
Driving Digital Transformation
Lessons learned from business transformations that fail to start
CIOs and leaders can learn a lot from transformation programs that are in the news and fail to drive consensus and enthusiasm.
Feature
Kaiser Permanente transforms patient care through DevOps
Now capable of delivering new digital services quickly, Kaiser Permanente’s shift to DevOps at scale in a highly regulated industry shows the value of culture change done right.
Feature
P&G revitalizes innovation for the digital age
Procter & Gamble CIO Javier Polit, a rare appointment from outside P&G, is retooling the consumer goods giant’s innovation.
High Tech in the Hub
IT forecast: Cloudy with a chance of digital transformation
Like the weather, the accuracy of technology predictions can change with the wind. I’m looking forward to seeing how the industry will continue to challenge one another and how business demands will force continuous innovation.
Feature
Whirlpool spins up IoT for BYOB
Whirlpool’s Yummly app and SmartBeer cooler, key aspects of the company’s Redefine Product strategy, underscore the company’s efforts to get cozier with its consumers.
Feature
Winter 2019: State of the CIO
With digital transformation well under way, IT leaders are expanding their roles to take on business strategy responsibilities, identifying new areas of growth and opportunities for competitive differentiation, according to our 2019 State of the CIO research.
Feature
Boston Red Sox digital strategy covers all the bases
Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.The Adaptive CIO
How do CIOs think about IT transformation?
From fixing how integration is done to jettisoning existing tech debt to helping to drive real business innovation, IT transformation should always be done with the business in mind.
Driving Digital Transformation
The CIO’s role in driving agile transformation
CIO’s have a unique opportunity in evolving their agile processes to truly transform how business and technologists collaborate and drive results.
Feature
Digital workplace strategy: 10 steps to greater agility, productivity
Your digital transformation is doomed unless you empower employees to succeed in the digital era. Here’s how to craft a workplace that boosts engagement and agility.
Feature
Making the shift to product-based IT
Many organizations are shifting from project-based IT to product-based delivery. Here’s how they overcome common obstacles and drive success in concert with business stakeholders.
Movers and Shakers
Digital transformation is more than a slogan
Digital transformation requires vision, leadership, process change, and technology. Equally important, though, is to change the company’s culture, says Arthur Hu, CIO of Lenovo.
Feature
The digital future of healthcare
The healthcare industry is catching up to the digital revolution that has disrupted other sectors, as healthcare execs ramp up use of transformative tech to reshape patient care.
Feature
Wyndham Hotels checks into the cloud
Modernizing core reservation and property management systems by moving to the cloud sets Wyndham up for more innovative franchisee and guest experience, says CIO Scott Strickland.
The Digital CIO
Solving the mass data fragmentation problem should be a top CIO priority
Mass data fragmentation has been a problem ever since there has been data. CIOs that focus on addressing the issue will gain better insights and realize many business benefits.
Feature
How Johnson & Johnson embraced agile to drive digital transformation
Johnson & Johnson CIO Stuart McGuigan, a veteran of several IT transformations, discusses the key factors of the health-care giant’s agile overhaul.
Feature
7 key IT investments for 2019 (and 3 going cold)
Technology investments are both soaring and falling as digital transformation grips enterprises of all types and sizes. Here's a look at 2019's likely tech hot and cold spots.Feature
How Sonic Drive-In serves up mobile ordering
Sonic Drive-In has revamped its order-ahead and drive-through delivery capabilities to create a frictionless, personal experience for its customers.
Driving Digital Transformation
5 things to do in 2019 in digital transformation
Leaders of digital transformation should realign priorities, dive into artificial intelligence and automation and find sustainable ways to engage the workforce.
Feature
5 reasons DevOps initiatives fail
DevOps is becoming a go-to approach to delivering customer value, but too many initiatives are failing, thanks to an overemphasis on tech and an inability to facilitate change, experts say.
Building IT Relationships
Exploring the ‘unknown unknowns’ in IT-enabled digital transformation estimates
Recognizing and acknowledging your own blind-spots can be tough to swallow, but wouldn’t you rather understand your blind-spots before you start your journey rather than when you reach the precipice of a failure?
Feature
How to get more innovation from your IT outsourcer
CIOs looking to leverage service providers for disruptive solutions must change how they select, contract with, and manage those partners.
Digital Strategy and Governance
Reskilling for digital…or, can a leopard really change its spots?
Skills in supporting digital transformation are at a premium. The Food and Agriculture Organization of the United Nations took traditional IT technical staff and tried to change them into digital analysts. Their challenge? To see if a leopard can really change its spots.
Feature
Magellan Health goes cloud-first to modernize IT
Magellan Health CIO Srini Koushik is embracing SaaS for identity management and other functions as part of a digital transformation aimed at improving the way the company leverages data.
Healthcare Technology Trends
Healthcare technology markets: 5 predictions for 2019
Digital transformation is gaining momentum; however healthcare enterprises will proceed cautiously.
Navigating the Service Level Economy
Digital transformation and harnessing the power of the modern distributed workforce
The importance of recognizing the dramatic workforce evolution and how embracing new workforce models and technology can help modernize operations.
Movers and Shakers
How Caesars Entertainment became a ‘digital first’ business
For Caesars Entertainment's CIO, Les Ottolenghi, the keys to the transformation at the global gaming giant were vision, communication, and a common cloud platform.
Digital Strategy and Governance
The hard road of digital transformation in the public sector
Digital transformation is never easy but it is particularly hard in public sector organizations. In this article, I reflect on some of the difficulties that I’ve seen in my own organization.
I’ve Been Thinking – So Should You
A front-row seat to transforming the future
“Data is the new oil.” It's a catchy phrase, but what does it mean to you and your business? Digital experts from Globant, Autodesk, Microsoft and Google share ideas about how data and AI are poised to transform the world.
Feature
6 ways ITSM automation is changing business
Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.
Feature
4 fundamentals of data analytics for digital transformation
Creating the full customer experience picture that is the hallmark of digital transformation calls for changes not only to how data is collected and stored, but how the teams responsible for this data work together.
The Digital Divide
Innovation reboot: Small, practical digital transformation initiatives preferred
Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.
Feature
5 chatbot strategy mistakes — and how to avoid them
Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
Feature
What it takes to be a true transformational CIO
The CIO role has undergone significant change as organizations transition into digital enterprises. Here’s how to move beyond being an operational leader.
CIO Executive Council POV
Successfully reinventing your company starts with a digital transformation model
While most companies claim to have a game plan for digital transformation, many of these roadmaps deliver minor improvements in efficiencies but fall short when it comes to supercharging business operations. True transformation starts by scrapping old approaches and shifting from a product and service to a platform and network mentality.
Driving Digital Transformation
Understanding the CEO’s role early in digital transformation programs
CEOs should play a strategic role marketing the strategy, clearing hurdles on aligning resources and defining the future culture of the organization.
Feature
Fall 2018: Delivering IT as a product
Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.
Feature
6 soft skills IT needs to succeed in the digital era
When it comes to transformation, tech expertise goes only so far. IT leaders must look for and develop traits not traditionally required for technologists in order to succeed in the years ahead.
Building for Growth
An even bigger innovation cycle is coming our way, are you ready?
CIOs have an opportunity to remake their roles, and in turn their companies, by championing innovation.
The Adaptive CIO
Building a world class CX
In digital transformation, customer experience is a major path forward for multiple digital business models. But are CIOs ready to help serve it up?
Feature
5 digital transformation trends for 2019
Expect companies to scale-back their Big Bang change rhetoric in favor of a more iterative approach to innovation, a shift to product management, and renewed efforts around operational efficiency.
Accent Notes
Digging deeper into AI: Why scratching the surface isn’t enough
Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
Feature
5 keys to reskilling IT for digital transformation
To truly transform, legacy staff must learn new skills in support of new technologies and business objectives. Here’s how to motivate and train for digital success.
Feature
TD Ameritrade banks on AI, VR
TD Ameritrade has struck forward-thinking deals with Amazon.com and Facebook on virtual assistants and virtual reality, respectively. Will these bets pay off?
From Business Strategies to Successful IT Delivery
Digital transformation using business architecture
Corporations investing in digital transformation must use enterprise and business architecture in the planning stages of their projects.
Opinion
Digital transformation’s dark secret
Much of what passes as digital transformation these days is more cosmetic than foundational. The root of true change is deeper than you think.
Managing Innovation & Disruptive Technology
Taking a counterintuitive approach to business strategy and technology deployment
As CIOs embrace disruptive technologies, a counterintuitive approach to strategy and execution is key.
Feature
Synchrony banks on AI in digital transformation
Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.
Creating IT Value
How to break down the enormity of change for IT modernization
Phased approach yields consistent productive progress in IT capability to support digital transformation.I’ve Been Thinking – So Should You
Proving your value in digital transformation’s third wave
Digital transformation isn’t new. It has been going on for at least 40 years. We are, however, firmly in the middle of digital’s third wave, and it is completely different from what came before. Hear from experts involved in the CX transformation about what you must do to add value in the current environment.
The Digital CIO
Digital transformation on full display at GITEX 2018
The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience.Movers and Shakers
Digital is the business strategy at Principal Financial Group
Gary Scholten, CIO and CDO of $14 billion financial services firm Principal Financial Group, offers sage advice to ensure a strategic approach to digital technologies.
Feature
10 hot startups targeting today’s key IT initiatives
Startups remain a key resource for CIOs seeking an innovative edge. From AI to data analytics to cybersecurity, here are 10 startups looking to fulfill IT leaders’ most pressing digital needs.
Digitally Uncensored
5 reasons why data lakes are vital for startup analytics
Compared to more mature companies, early-stage startups have drastically different analytics needs. Data lake infrastructure can make things easier on them.-
Palo Alto Networks
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Palo Alto Networks
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Hewlett Packard Enterprise
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Palo Alto Networks
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