Digital Transformation
Navigating Digital Transformation
Retail’s digital catch-22
The bad – and good – news from this year's Internet Retailer Conference and Exhibition.
At Your Managed Service
How to jumpstart digital transformation in healthcare
The medical industry can be insular, but IT leaders in healthcare who are willing to make tough calls can catalyze a sustainable reform of how they work with providers and internal customers.
The Digital Workplace
Solving the communications signal-to-noise ratio
While enterprises cope with an overload of communications and collaboration applications, planners are being challenged to centralize on strategic platforms to meet the needs of a diverse workforce and improve productivity.
Movers and Shakers
What is Digital 2.0?
Digital 1.0 vs. Digital 2.0 — Vijay Sankaran, CIO of TD Ameritrade, explains the differences and offers advice to CIOs looking to move their companies to an “anywhere, anytime, any platform” mindset.
Digitally Uncensored
How SMBs can take advantage of the red-hot sharing economy
The sharing economy is expanding beyond peer-to-peer dealings among consumers and has now made its way into businesses-to-business transactions. SMBs would do well to consider participating in this rapidly growing sector.
Accelerating Innovation in the Digital Age
How IT can reshape patient care
Struggling to provide a 360-degree view of patients? Learn how an API strategy can help.
Inside the Transforming Enterprise
3 enterprise tech trends to digitize your operations
The market is changing so rapidly that even the savviest CIOs and CTOs may miss some of the upcoming trends that will impact industries across the globe.
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Lexmark CIO: Continuous learning is key to digital transformation
Brad Clay, who is upgrading everything from how Lexmark replenishes printer toner to how employees consume corporate information, says the company must learn fast and learn continuously.
Digitizing Government
Redefining what security means for federal agencies
Federal agencies are starting to use data provided by routine cybersecurity protocols to identify new ways to increase efficiencies and optimize citizen service.
The Digital CIO
Makino leverages SD-WAN to fuel its digital transformation efforts
With MPLS and VPN no longer sufficient to synchronize and transfer data, Makino turned to an SD-WAN solution from Aryaka. The improvement was like night and day.
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Workday transforms risk management into strategic advantage
Workday's home-grown risk management tool offers a strategic boost by facilitating communication between security teams and business leadership.
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JLL is digitally transforming the office space
Jones Lang LaSalle has hit on a successful formula for its leased properties, leveraging mobile apps, IoT and analytics to offer digital services to corporate employees accustomed to personalized services.
The Adaptive CIO
Enterprise architects as digital transformers
Enterprise architecture is critical to digital transformation. It can stop new business strategies from being realized or enable their realization.
I’ve Been Thinking – So Should You
Transformation is the goal. Digital is the tool
Digital transformation continues to be a priority for CIOs and organizations. But, maybe we are focusing on the wrong thing. Isn’t it time that leaders focused more on transformation to achieve business results rather than implementing digital solutions?
The Digital Divide
Technology at the helm in the Volvo Ocean Race
Predictive analytics, pervasive communications, and intelligent systems played a key role in the around-the-world Volvo Ocean Race.
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Pilot Flying J digitally transforms the truck stop
Pilot Flying J is tapping IoT, mobile software and other digital technologies to reduce the friction for long-haul truckers and other motorists.
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6 steps to getting digital culture right
Digital transformation is a vital undertaking in today’s competitive landscape. But first you need to redefine your corporate culture, challenge your traditions and overhaul your hiring practices.
The Digital Enterprise
LA Fitness, ‘Hotel California’ and the fallacy of digital transformation
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.
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At Wells Fargo, true transformation means making IT obsolete
Secil Watson, head of Digital Solutions for Business at Wells Fargo, tackles digital transformation by considering each challenge in three distinct time horizons. Her ultimate goal: to automate IT out of a job.
Applying Theory to Practice in IT
The phases of digital transformation
To accelerate their digital transformation efforts, enterprises should focus on small, fast-moving teams, ecosystem participation and machine intelligence.
Financial Innovation
Bank on the Gen Z customer to disrupt the financial services industry
Gen Z is starting to enter college and become more financially independent, which puts pressure on banks to provide them with tailored services and offerings based on their preferences. New technology innovations will help banks further engage with this cohort.
Doing Business in the Age of the Experience
What it means to do business in the Age of Experience
There is no doubt that technology, and the speed at which is it changes, has significantly impacted the way we do business today. But although technology has vastly improved the transactional efficiencies of business, the true revolution is being driven by how technology has influenced customer expectations.
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Deutsche Bank CIO shows how to do software right in the digital era
Frédéric Véron extols the virtues of smart software execution, deploying machine learning and sound principles to ensure the bank’s software operates optimally in a sector where downtime can be deadly.
Managing Innovation & Disruptive Technology
The 4 biggest cultural barriers to corporate innovation
It's important to be aware of the following warning signs – and to have a strategy to counter – if you want your company to be a world-class innovator.
Healthcare Technology Trends
No dilemma for innovators in healthcare
Despite the slow pace of adoption for new technology-enabled solutions, there is an unprecedented opportunity today in healthcare’s digital transformation today. Innovators need to operate with an abundance mindset.
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How virtual reality is helping Embry-Riddle transform air crash education
Embry-Riddle Aeronautical University has turned to virtual reality (VR) to enhance its air crash and safety investigation programs — and to launch a brand-new master’s degree in drone engineering.
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CIO playbook: 10 tips for leading IT in the digital era
From navigating politics to jettisoning ROI, CIOs from Bharti Airtel, Land O'Lakes and the United Nations shared tips for IT leadership in disruptive times during a panel at the MIT Sloan CIO Symposium.
Movers and Shakers
Avoid these digital transformation false starts
Expert CIO Bruce Lee discusses three traps that can trip up CIOs as they drive digital transformation initiatives.
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The future of manufacturing is digital
Forward-thinking manufacturers are moving beyond building great products, undertaking wide-ranging digital transformations to deliver new services and enhanced customer experiences.
The Digital Enterprise
Is the employee experience the digital transformation linchpin?
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the employee experience will deliver measurable customer experience outcomes.
Navigating the Service Level Economy
4 resource management practices that improve business agility
Resource management is the most complex component of any services business. It is also the most misunderstood.Tip
How CIOs transform IT for the digital era
CIOs are disrupting their IT departments, introducing new operating models to stay ahead of digital changes driving their respective industries.
Everyone’s a Retailer
Is your company a retailer? Should it be?
With the need for direct access to the consumer becoming increasingly prevalent, the one market that most exemplifies and enables face-to-face relationships is retail.
High Tech in the Hub
Governance as code: keeping pace with the rate of change in the cloud
We need a fundamentally new approach to managing the cloud that allows decentralized teams to adopt the cloud and run at cloud-speed, while still maintaining the best practices and optimum security/efficiency required by our business.
Technology Insights
The business evolution within the 4th Industrial Revolution
With all of its technological advancements both anticipated and yet realized, the 4th Industrial Revolution may be a revolution of industry but also a radical evolution of how business itself is conducted.
Obsessed with IT Outcomes
The passive-aggressive side of a digital transformation
As with most significant changes, digital transformation can elicit both passive and aggressive reactions. In the correct context and with the right audience, both perspectives can be valid and useful. How can IT leaders embrace these representations to enact true transformation within an organization?
Driving IT Productivity
2 key drivers of IT digital transformation leadership
IT’s path to digital transformation (DX) leadership is driven by IT’s organizational clout and ability to innovate. Does your IT group meet the criteria?
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How Kroger transforms IT innovation to revenue generation
Interactive shelf displays, IoT sensor systems and a mobile shopping system are among the technologies Kroger is selling to interested parties through a new venture. Kroger CIO Chris Hjelm oversaw the innovations.
Work & Resource Management
For your digital transformation, it’s not enough to retool – it’s time to rewire
The promise of digital transformation is inspiring, but you need to balance your commitments for digital capability development against financial objectives. Smart work and resource management solutions can make the difference between falling behind or leading the pack in this connected, digital world.
Healthcare Technology Trends
Digital health’s last mile problem
The digital health landscape suffers from a highly fragmented ecosystem of point solutions and a surfeit of big technology firms with no real solutions to deploy with speed and scale. However, there are a few ways to address the challenges.
Talking Tech in the Age of Cloud
How you can set your digital transformation project back to the Stone Age
Those who have been through digital transformation say it’s important to think through all the people and process questions before getting started.
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Golden State Warriors shoot to augment fan experience with digital tech
The NBA's defending champions are using chatbots, augmented and virtual reality to bolster fan engagement. Now they're sifting through fan data to better target them with merchandise, tickets and other offers.
The Smart Service Desk
The starting line to the pursuit of digital transformation
By leveraging next-level IT service management technology, CIOs have the opportunity to begin their journey toward digital transformation in familiar territory.
What’s In Store
Retail innovation: Words to the wise
Redefining innovation in a post-channel era – why disruption has had its day.
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Flipping the script: Business leaders must learn the language of IT
At a time when seemingly every company is becoming a technology company, experts say it’s incumbent on the business to learn about the technologies shaping their digital transformations.
Creating IT Value
What happens when you use third-party services in digital transformation?
Tips for achieving higher digital ROI and faster time to impact.
Driving IT Productivity
IT’s 4 potential roles in digital transformation
There are four potential roles IT can play in in its company’s digital transformation activities, ranging from an uninvolved “DX observer” to your company’s “DX leader." The difference is IT’s organizational clout and its ability to innovate. Which one are you?
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Digital disruption drives CIOs to double down on innovation
From digital twinning to reverse pitching to crowdsourcing, CIOs are exploring innovative ways to facilitate digital transformations.
The Digital Divide
Complexity a killer when it comes to digital transformation success
To reduce the complexity of a digital transformation initiative, think of it as a collection of smaller pieces, not one monster application or infrastructure.Financial Services IT Goes Digital
Digital transformation needs an effective IT strategy
To lift IT performance from “bad” to “good,” conventional strategies, stricter cost controls and increased governance may suffice. However, to become “great”, CIOs need to innovate the way they manage technology during digital transformation.
The Digital CIO
Why customer service needs artificial intelligence
Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers.
Winning in the Age of the Connected Customer
How millennials are changing B2B commerce
Millennials’ technology habits are accelerating the adoption of digital commerce.Feature
Wolverine CIO kicks off massive digital overhaul
The 140-year-old shoe maker is racing through a digital transformation to accelerate operations and deliver online customers the best fit.
Driving Digital Transformation
When and how to get started with deep learning in digital transformation programs
Artificial intelligence is transitioning from an emerging technology to one that more enterprises are piloting and incorporating into their digital transformation programs.
Engineering an Intelligent Enterprise
5 enterprise trends that will drive digital transformation
Over the next year, the traditional enterprise will become the intelligent enterprise – able to detect regulatory, technological, market and competitive challenges and proactively turn them into business successes or opportunities.Feature
IT culture change key to Merakey’s digital transformation
IT chief dispels dysfunction between clinicians and IT at mental health services company Merakey to pave way for digital transformation and analytics overhaul.
Movers and Shakers
The future is bright for digital CIOs
Digital transformation is creating many opportunities for CIOs. Learn what they are and how to advance your career as a digital CIO.
AI in the Workplace
How artificial intelligence will transform the role of IT in 2018
As IT teams face new challenges and old constraints in 2018, artificial intelligence has finally emerged as a practical solution for improving productivity and effectiveness while transforming the perception of IT from cost-center to innovator.
Analysis
Is your digital transformation mobile-first? It should be
Smart adoption of mobile provides an opportunity to move out of platform- and device-specific siloes and toward a flexible and adaptable computing environment.
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The new rules of IT-business alignment in the digital era
Getting in sync with your organization’s goals has never been more important, or more challenging. Here’s how to align IT and business strategy for digital success.
The Adaptive CIO
Delivering future-focused enterprises
What are CIOs doing to differently than their peers at future-focused enterprises?
Movers and Shakers
160-year-old insurance giant transforms into a digital business
How Northwestern Mutual transformed its classic IT model of plan, build, run into an agile model focused on digital innovation.
Financial Services IT Goes Digital
IT effectiveness – Everyone’s desire, yet no one’s mandate
Technological innovations have been the primary driver of digital transformation until now. To maintain the momentum, digital transformation needs a corresponding wave of innovations in technology management. IT effectiveness is the strive to achieve the best business outcomes from the available technology spending.
Healthcare Technology Trends
Who ‘owns’ the healthcare consumer of the future?
How the ongoing M&A scramble and the frantic pace of digitalization of healthcare are reshaping traditional relationships between healthcare consumers and providers.
The Digital Enterprise
Why the customer experience is the future of monitoring
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity that such an orientation creates.
How-To
What is change management? A guide to organizational transformation
New systems and strategies can be highly disruptive to your business. Organizational change management can help ensure your transition to new processes goes smoothly.Financial Services IT Goes Digital
IT effectiveness – the engine of digital transformation – is ailing. Why?
More than one-fifth of IT effort is potentially wasted on technology outputs that are never used, up to forty percent of business opportunities may be missed due to delays, and outdated management practices tax the IT workforce productivity by double digits.
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State of the CIO, 2018: IT-business alignment (finally) gets real
After years of casual courting, IT and business are finally forging effective ways of working together to pursue shared objectives for digital transformation.
About Digital Transformation
Digital speed: 5 strategies to rapidly deliver business value from digital transformation
How can CIOs gain the attention of the C-suite by showing significant progress on their digital transformation in a short time frame?
What’s In Store
These fantastic four superheroes of digital transformation are finally earning their stripes
Omnichannel, on-demand fulfillment, personalization and core capabilities – the results are in and they’re robust enough to convince even the most risk-averse CIOs.
Digitally Remastered
The strategic CIO’s guide to building customer intimacy
Digitally interacting with a customer through a live, Internet-connected application allows a deeper understanding of that customer as an individual because the flow of data is ongoing and bidirectional.
Creating IT Value
Companies must approach IT modernization as a journey
We’re on the doorstep to important changes in the services market.
Movers and Shakers
Conagra CIO: In IT, our job is to remove the friction
Mindy Simon, CIO of Conagra Brands, focuses on being digital with her business partners, not doing digital to them.
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Insurance firm banks on change management in digital overhaul
Axis Capital CIO Darryl Catts prefaced an insurance platform revamp with a change management program, making IT and its business peers co-owners of the initiative.
Navigating Digital Transformation
Macy's CEO credits “customer journey mapping” as the foundation of their turnaround
One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new capabilities and experiences.
Experiencing Digital
Merging with the machine
Emerging technology is converging on augmenting humanity.
IT Biz
Forward planning in the age of disruption – lessons from Patty McCord and John Harvey-Jones
It has always been difficult to focus on the future, but it is no less important today than it has ever been to do the detail on forward planning and business forecasts.
Accelerating Innovation in the Digital Age
How one IT leader is responding to insurtech disruption
In part one of this Q&A series, ICW Group’s vice president of IT shares insight into the changing role of IT and how he’s thinking about insurtech disruption.
Obsessed with IT Outcomes
Don’t wag the dog: digital transformation starts with company strategy
Today, headlines about digital transformation dominate blogs and journals. IT leaders feel that they should have already started their organization’s transition into the digital age. But the amount of buzz around this trend shouldn’t force you into a hasty decision.
Business in a Digital Age
How to deal with legacy systems, the Achilles’ Heel of digital transformation
7 issues to keep in mind while dealing with legacy systems.
The Adaptive CIO
Lessons for CIOs at legacy and digital native businesses
Digital transformation represents a key issue for all CIOs, but what do CIOs need to do to help their companies succeed at transformation?
IT’s Not Just Software
How CIOs can empower today’s digital native workforce
Find ways to attract and retain a digitally native workforce.
Straight Talk on Project Management
Are the greatest IT change managers now facing the greatest change?
The role of the project managers is changing. Projects must mirror changing trends and adapt in terms of scope, domain, content and schedule to satisfy ever-faster business demands.
The Smart Service Desk
Your employee is as important as your customer
Treating employees like customers with employee service management.The Digital Enterprise
IBM bets big on the ‘incumbent disruptor’
IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.
Driving Digital Transformation
5 reasons why technology selections matter in digital transformation programs and tips on evaluating winning platforms
Technology organizations driven to move faster may overlook important digital criteria that separate out winning platforms from others that may become tomorrow’s legacy systems.
Enterprise Architecture in the Digital Age
TOGAF and defining a digital vision
Embracing The Open Group Architecture Framework allows architects and organizations to adopt additional or fewer steps to match the culture and approaches required within the firm. Just don’t expect a tight, holistic view to come out of loosely coupled concepts alone.rn
The Digital CIO
MLB hits home run by shifting its communications to a private cloud
Major League Baseball implements Mitel-based private cloud to deliver consistent leaguewide communications.
Movers and Shakers
Organizing for digital industrial leadership
Jennifer Hartsock, CIO of Baker Hughes, a GE company, explains how she uses a product management model to drive productivity.
The CIO Whisperers
HR: The CIO’s new best friend
CIOs leading transformations need a strong HR partner— someone who will facilitate workforce planning to ensure IT has the talent needed today and in the future.
Transformation Nation
IoT, Corfu and the future of research at VMware
VMware Chief Research Officer David Tennenhouse focuses on data-grounded insights and emerging technology to enhance the customer experience.
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Shell Downstream leans on low-code tools to drive app dev efficiency
Adopting cloud platforms has allowed the energy company to reduce its reliance on manual coding, accelerating time-to-market for applications, according to Shell Downstream CIO Craig Walker.Agile Enterprise
5 keys to digital transformation
The enterprise IT organization should play a leadership role in digital transformation with these five key steps.
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Sloan Valve two-steps its ERP upgrade in hybrid cloud switch
CIO Tom Coleman is shifting Sloan’s ERP operations to SAP S/4 HANA in two stages to enable the commercial plumbing products manufacturer to better reap the benefits of business insights and the cloud.Hacking Government
Australian State develops fund to spark government innovation
Sam Hannah-Rankin, Director Public Sector Innovation for Department of Premier and Cabinet (Vic) in Australia, discusses the launch of a fund aimed at sparking innovation in Australia.About Digital Transformation
Why it’s dicey to de-prioritize digital innovation
How do you help the digital innovation flywheel gain momentum while trying to also keep the lights on? Develop a strong digital foundation and an optimal operating model.
From Business Strategies to Successful IT Delivery
How to set your priorities using architecture
Six business and enterprise architecture methods that should help you answer which one of your numerous initiatives should be delivered first – and which one should not make it into your priority’s list at all.
Navigating the Digital Universe
5 mindset traits to become a digital disruptor
These mindset traits can help you gauge your digital acuity against those of a successful disruptive digital leader.
Product Management Insider
How digital transformation leaders move at the speed of startups
Three lessons on building successful products.
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