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Enterprise Applications

10 top enterprise service management systems—and how to choose
Feature

10 top enterprise service management systems—and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
By Linda RosencranceMay, 19 2022
Tableau adds data storytelling to its revamped cloud platform
News

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
By Charlotte TruemanMay, 17 2022
Oracle integrates CDP data in Fusion Cloud for better customer service
News

Oracle integrates CDP data in Fusion Cloud for better customer service

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
By Anirban GhoshalMay, 12 2022
Top 8 predictive analytics tools compared
Feature

Top 8 predictive analytics tools compared

Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
By Peter WaynerMay, 12 2022
IBM adopts ‘Rise with SAP’ for internal ERP cloud move
News

IBM adopts ‘Rise with SAP’ for internal ERP cloud move

IBM will also offer to host clients’ S/4HANA systems on Power servers under the Rise umbrella.
By Peter SayerMay, 10 2022
Salesforce extends Flow automations across Mulesoft, Slack and Tableau
News

Salesforce extends Flow automations across Mulesoft, Slack and Tableau

The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow.
By Scott CareyApr, 28 2022
Qualtrics seeks to broaden picture of employee engagement
News

Qualtrics seeks to broaden picture of employee engagement

With new tools for correlating employee engagement at with other data, the software vendor hopes to make it easier for managers to retain workers.
By Peter SayerApr, 27 2022
Top 8 customer data platforms
Feature

Top 8 customer data platforms

Tying together customer data from various sources, customer data platforms (CDPs) provide detailed profiles of customers and the means for delivering customized marketing to them.
By Peter WaynerApr, 21 2022
Did SAP spy on its employees, German union asks
News

Did SAP spy on its employees, German union asks

The service sector union Ver.di has made public an internal data leak at SAP. Sensitive information from the workforce is said to have been widely accessible.
By Martin BayerApr, 21 2022
The unfulfilled promise of automation: DNA matters
IDG TECHtalk Voices

The unfulfilled promise of automation: DNA matters

Process automation brings much-needed efficiencies, but enterprise DNA is essential for the long-term strategy, ensuring business resiliency and innovation.
By Shail KhiyaraApr, 19 2022
IT companies join Ukraine war sanctions against Russia
News

IT companies join Ukraine war sanctions against Russia

Russian President Vladimir Putin’s brutal war against Ukraine is not leaving the IT industry unaffected. Here’s an overview of the sanction measures taken by some of the most important IT providers.
By Computerwoche staffApr, 15 2022
Oracle's ME employee experience suite targets workforce challenges
News

Oracle's ME employee experience suite targets workforce challenges

Oracle ME, an employee experience suite within the company’s Fusion Cloud Human Capital Management (HCM) platform, is aimed at resolving workforce challenges such as attrition in the wake of the pandemic.
By Anirban GhoshalApr, 13 2022
How data from IoT devices is changing supply chain analytics
IDG TECHtalk Voices

How data from IoT devices is changing supply chain analytics

A variety of technologies are coming together to fast-track supply chain digitization and other innovations.
By Dipti ParmarApr, 12 2022
SAP is holding data for Russian customers
News

SAP is holding data for Russian customers

Shortly before the support freeze for Russian cloud customers, SAP offered to move their data abroad for free.
By Jens DoseApr, 8 2022
SAP at 50: The software group is at a crossroads
Feature

SAP at 50: The software group is at a crossroads

SAP made German software history, but the company is facing a number of new challenges. Now the young management team around CEO Christian Klein has to prove itself.
By Martin BayerApr, 7 2022
Supply chain woes? Analytics may be the answer
Feature

Supply chain woes? Analytics may be the answer

Optimas Solutions, CarParts.com, and Lenovo exemplify an accelerating trend that sees organizations turning to analytics to address supply chain challenges.
By Bob ViolinoApr, 5 2022
Microsoft to optimize process automation stack with Minit acquisition
Feature

Microsoft to optimize process automation stack with Minit acquisition

Days after Celonis acquired a company to boost its offering on Microsoft’s Power Platform, Microsoft has made a process mining acquisition of its own.
By Peter SayerApr, 4 2022
Google Cloud brings its search smarts to retail customers
News

Google Cloud brings its search smarts to retail customers

The new managed Retail Search service from Google Cloud wants to help digital retailers solve the dreaded search abandonment problem.
By Anirban GhoshalApr, 1 2022
10 top HCM software tools and how to choose
Feature

10 top HCM software tools and how to choose

HCM software is a suite of tools that helps organizations recruit, hire, develop, pay, manage, and retain employees. Here’s how to choose the best HCM software for your needs.
By Linda RosencranceApr, 1 2022
South Africa’s Discovery drives customer loyalty via RPA, APIs
Interview

South Africa’s Discovery drives customer loyalty via RPA, APIs

CIO Nadira Misthry explains how Discovery’s Vitality medical aids rewards programme is leveraging emerging technologies to improve customer experience, better integrate with partners, and update their systems.
By Joanne CarewMar, 31 2022
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