Enterprise Applications
News Analysis
Rewards programs fuel cloud ERP uptake, NetSuite says
NetSuite's recently launched referral rewards and association-buying programs, similar to Oracle’s Support Rewards program, appear to be attracting new users, the company says.
Feature
What is ERP? Enterprise resource planning systems explained
Enterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Here’s what to know about these critical IT systems.
News
ServiceNow’s Tokyo release targets supply chain, HR automation
The latest revision of the Now workflow automation platform introduces features that focus on simplifying the supply chain, automating asset management, and planning for sustainability.
Updated
Limitations of automation orchestrators and the rise of automation optimization
Process automation management and optimization is burdensome, but automation optimization solutions are bridging the gap.
News
Accenture buys supply chain firm to expand Oracle business
Accenture's acquisition of supply chain management (SCM) firm Inspirage is the latest move in its effort to grow its Oracle-focused businesses.
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8 ways CIOs and CHROs can collaborate for business impact
With technology, talent, and workplace culture key ingredients for business success, a strong partnership between IT and HR leaders may be the most critical in today’s C-suite.
News
Global software spending to grow despite headwinds: Forrester
Fueled by uptake of cloud and enterprise applications, global software spending is expected to grow at more than two times the rate of spending in other segments of IT.
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Thermo Fisher transforms its customer experience
The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.
Building IT Relationships
8 strategic imperatives for SAP transformation success
Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right.
News
Global RPA software sales forecast to jump this year
North America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.
News
Lack of IT alignment hampers migration to SAP S/4HANA, report says
Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams.
News
Oracle Fusion Sales aims to automate repetitive sales tasks
The new version of Oracle Fusion Sales has added smart recommendations, helping it compete with rival CRM applications.
News Analysis
Microsoft's AI-powered contact center service takes on AWS, Google
The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
Feature
Avnet’s outside-in approach to cloud ERP migration pays dividends
The electronic components distributor wrapped its on-prem SAP ECC in cloud APIs to build in business benefits prior to undertaking a full-on S/4HANA migration of its ERP core.
News
IFS to acquire enterprise asset management firm Ultimo
ERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.
News
MuleSoft extends automation capabilities with new RPA tool
No longer just an API management platform, MuleSoft is expanding into new areas of workflow automation.
Feature
What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
Feature
JLL source-to-pay transformation proves value of automation
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
Movers and Shakers
Q&A: Leading IT in a high-volume M&A environment
AssuredPartners acquired over 50 companies in 2021. For CIO Sankha Ghosh, the keys to success in this environment are a dedicated M&A team in IT, and the ability to tell their platform story.
News
Adobe brings first-party commerce data to customer data platform
As enterprises step up efforts to enhance customer experience, Adobe is integrating data from its commerce suite into its Real-Time CDP (customer data platform) to help drive personalization.
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