feature6 most underhyped technologies in IT — plus one that’s not dead yetAI has sucked all the air out of the room of late, but the tech that makes AI possible, keeps the business humming, and advances the core mission of IT and the business too often goes overlooked, unused, and underfunded.By Mary K. PrattNov 20, 20239 minsITILData GovernanceERP Systems news ServiceNow adds gen AI to more workflows, including chatbot creationBy Peter SayerNov 16, 20235 minsServiceNowGenerative AIITSMnews analysis Microsoft Ignite 2023: 11 takeaways for CIOsBy Peter SayerNov 15, 20238 minsMicrosoftGenerative AIEnterprise Applications featureHow ServiceNow gets the most out of generative AIBy Peter Sayer Nov 15, 20236 minsServiceNowGenerative AIITSM news analysisSAP unveils tools to help enterprises build their own gen AI apps By Peter Sayer Nov 01, 20236 minsSAPGenerative AIData Architecture opinionDon’t make the biggest mistake in application modernization projectsBy Aaron Goldberg Oct 17, 20233 minsEmerging TechnologyEnterprise ApplicationsIT Operations news analysisSAP’s new generative AI pricing: Neither transparent nor explainable yetBy Peter Sayer Oct 12, 20235 minsSAPGenerative AIERP Systems news analysisSAP offers faster updates, longer maintenance for S/4HANA in private cloudsBy Peter Sayer Oct 11, 20235 minsSAPPrivate CloudERP Systems newsServiceNow boasts industry-first gen AI general availability with Vancouver release of NowBy Peter Sayer Sep 20, 20236 minsCIOSoftware ProvidersZero Trust ArticlesnewsSalesforce updates its Commerce Cloud with digital commerce capabilitiesThe new capabilities include features such as the Reorder Portal, Order Support, and Pay Now.By Anirban Ghoshal Jul 25, 2023 2 minsSalesforce.comCloud ComputingEnterprise ApplicationsnewsCIOs are bullish on the possibilities for generative AI: reportGenerative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.By Jon Gold Jul 18, 2023 3 minsGenerative AIGenerative AIMachine LearningnewsMicrosoft offers Dynamics users fresh incentives to move to the cloudA new incentive program could help Microsoft convert the majority of its customers still running Dynamics on premises, especially those interested in leveraging generative AI, analysts said.By Anirban Ghoshal Jul 18, 2023 3 minsSaaSSaaSCloud Computingnews analysisWhy is Salesforce hiking prices, and how does it affect customers?Inflation and pressure to recoup costs and fuel revenue is driving Salesforce's first price increase in seven years. Here's why, and how it will impact customers.By Anirban Ghoshal Jul 13, 2023 5 minsCRM SystemsCRM SystemsEnterprise Applicationsnews analysisWhat is Oracle’s generative AI strategy?Oracle’s three-tier strategy to take on rival cloud service providers — AWS, IBM, Google Cloud, and Microsoft — includes its OCI Supercluster, partnership with Cohere, and addition of generative AI assistants to its SaaS offerings.By Anirban Ghoshal Jul 06, 2023 6 minsIT StrategyArtificial IntelligenceEnterprise ApplicationsnewsIBM to buy Apptio for $4.6B to help companies optimize IT spendThe Apptio acquisition will help IBM compete with rival cloud services providers such as AWS, Google Cloud, Microsoft and Oracle, which offer their own expense tracking tools.By Anirban Ghoshal Jun 26, 2023 4 minsTechnology IndustryFinance and Accounting SystemsMergers and AcquisitionsnewsAWS invests $100 million in new Generative AI Innovation CenterThe new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.By Anirban Ghoshal Jun 22, 2023 2 minsGenerative AIArtificial IntelligenceEnterprise ApplicationsnewsInformatica acquires Privitar to boost data access managementThe acquisition will augment Informatica’s IDMC platform, which will combine Privitar’s data access management capabilities along with Informatica’s Claire AI engine to automate application of policy-based privacy and access controls.By Anirban Ghoshal Jun 14, 2023 2 minsGenerative AIArtificial IntelligenceData ManagementnewsNetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPMThe new feature, which is expected to automate the reconciliation process for all balance sheet accounts and improve global auditability, was built on Oracle’s Fusion Cloud Enterprise Performance Management.By Anirban Ghoshal Jun 14, 2023 2 minsNetSuiteOracleEnterprise Applicationsnews analysisWhat is Salesforce AI Cloud: Should you subscribe?Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI cloud starter pack.By Anirban Ghoshal Jun 13, 2023 8 minsGenerative AICRM SystemsArtificial IntelligencenewsSalesforce' Marketing and Commerce GPT to help build personalized servicesThe new generative AI based services take advantage of the company’s Data Cloud and proprietary Einstein GPT, Salesforce said.By Anirban Ghoshal Jun 08, 2023 5 minsSalesforce.comGenerative AICRM SystemsnewsSalesforce CEO Benioff shakes up executive team with new hires Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.By Charlotte Trueman Jun 07, 2023 3 minsTechnology IndustryTechnology IndustryMarkets Show more Show less View all Resources whitepaper Adobe Acrobat with Document Cloud Services Security Overview This white paper describes the defense-in-depth approach and security procedures implemented by Adobe to bolster the security of Adobe Acrobat with Document Cloud services and associated data. 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By Adobe 08 Dec 2023Business OperationsCollaboration SoftwareDocument Management Systems whitepaper The Enterprise Security Imperative in the Era of Flexible Working By Adobe 08 Dec 2023Business OperationsCollaboration SoftwareDocument Management Systems whitepaper 3 Reasons Why Adobe Acrobat Saves More than Documents By Adobe 08 Dec 2023Business ContinuityBusiness OperationsBusiness Services View all Explore a topic Analytics Careers Cloud Computing IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations View all topics All topics Close Analytics Careers Cloud Computing IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Emerging Technology Digital Transformation IT Strategy Innovation Diversity and Inclusion Project Management Generative AI Show me morePopularArticlesPodcastsVideos brandpost Sponsored by Freshworks When your AI chatbots mess up By Paul Gillin Dec 08, 20234 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Dec 08, 20233 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI By Thor Olavsrud Dec 08, 20237 mins Employee ExperienceGenerative AIICT Partners podcast CIO Leadership Live Middle East with Amna Al-Balushi, Chief Information Security Officer, Bank Nizwa Dec 06, 202329 mins CIO Leadership Live podcast Salesforce CIO Juan Perez on transforming logistics with genAI Dec 06, 202362 mins CIO Leadership Live podcast CIO Leadership Live Canada with Adam Ennamli, Chief Risk Officer, General Bank of Canada Dec 06, 202317 mins CIO Leadership Live video CIO Leadership Live Middle East with Amna Al-Balushi, Chief Information Security Officer, Bank Nizwa Dec 06, 202329 mins CIO Leadership Live video Salesforce CIO Juan Perez on transforming logistics with genAI Dec 06, 202362 mins CIO Leadership Live video CIO Leadership Live Canada with Adam Ennamli, Chief Risk Officer, General Bank of Canada Dec 06, 202317 mins CIO Leadership Live