Enterprise Applications
Feature
Thermo Fisher transforms its customer experience
The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.
Building IT Relationships
8 strategic imperatives for SAP transformation success
Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right.
News
Global RPA software sales forecast to jump this year
North America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.
News
Lack of IT alignment hampers migration to SAP S/4HANA, report says
Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams.
News
Oracle Fusion Sales aims to automate repetitive sales tasks
The new version of Oracle Fusion Sales has added smart recommendations, helping it compete with rival CRM applications.
News Analysis
Microsoft's AI-powered contact center service takes on AWS, Google
The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
Feature
Avnet’s outside-in approach to cloud ERP migration pays dividends
The electronic components distributor wrapped its on-prem SAP ECC in cloud APIs to build in business benefits prior to undertaking a full-on S/4HANA migration of its ERP core.
News
IFS to acquire enterprise asset management firm Ultimo
ERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.
News
MuleSoft extends automation capabilities with new RPA tool
No longer just an API management platform, MuleSoft is expanding into new areas of workflow automation.
Feature
What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
Feature
JLL source-to-pay transformation proves value of automation
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
Movers and Shakers
Q&A: Leading IT in a high-volume M&A environment
AssuredPartners acquired over 50 companies in 2021. For CIO Sankha Ghosh, the keys to success in this environment are a dedicated M&A team in IT, and the ability to tell their platform story.
News
Adobe brings first-party commerce data to customer data platform
As enterprises step up efforts to enhance customer experience, Adobe is integrating data from its commerce suite into its Real-Time CDP (customer data platform) to help drive personalization.
IDG TECHtalk Voices
How a cloud-first enterprise application strategy boosts speed and scale for your business
Experts agree that a cloud-native application architecture can deliver benefits across the entire business.
Feature
3 forces shaping the evolution of ERP
The transformative events of the past few years may finally sound the death knell for traditional ERP systems as enterprises seek agility, flexibility, and speed.
Feature
Mattel innovation becomes toy maker’s e-commerce core
A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
Feature
Top 15 data management platforms
Data management platforms (DMPs) help organizations collect and manage data from a wide array of sources — and are becoming increasingly important for customer-centric sales and marketing campaigns.
IDG TECHtalk Voices
When every experience matters, we find the true cost of poor quality
Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver.
Analysis
What is business process management? The key to enterprise agility
Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves.
News
Epicor adds automation to its ERP tools for manufacturing and distribution
Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower ‘citizen developers.’
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Sponsored By Skyhigh Security
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Sponsored By AWS and Capgemini
