feature6 most underhyped technologies in IT — plus one that’s not dead yetAI has sucked all the air out of the room of late, but the tech that makes AI possible, keeps the business humming, and advances the core mission of IT and the business too often goes overlooked, unused, and underfunded.By Mary K. PrattNov 20, 20239 minsITILData GovernanceERP Systems news ServiceNow adds gen AI to more workflows, including chatbot creationBy Peter SayerNov 16, 20235 minsServiceNowServiceNowServiceNownews analysis Microsoft Ignite 2023: 11 takeaways for CIOsBy Peter SayerNov 15, 20238 minsMicrosoftGenerative AIEnterprise Applications featureHow ServiceNow gets the most out of generative AIBy Peter Sayer Nov 15, 20236 minsServiceNowGenerative AIITSM news analysisSAP unveils tools to help enterprises build their own gen AI apps By Peter Sayer Nov 01, 20236 minsSAPGenerative AIData Architecture opinionDon’t make the biggest mistake in application modernization projectsBy Aaron Goldberg Oct 17, 20233 minsEmerging TechnologyEnterprise ApplicationsIT Operations news analysisSAP’s new generative AI pricing: Neither transparent nor explainable yetBy Peter Sayer Oct 12, 20235 minsSAPGenerative AIERP Systems news analysisSAP offers faster updates, longer maintenance for S/4HANA in private cloudsBy Peter Sayer Oct 11, 20235 minsSAPSAPSAP newsServiceNow boasts industry-first gen AI general availability with Vancouver release of NowBy Peter Sayer Sep 20, 20236 minsCIOSoftware ProvidersZero Trust ArticlesnewsSalesforce updates its Commerce Cloud with digital commerce capabilitiesThe new capabilities include features such as the Reorder Portal, Order Support, and Pay Now.By Anirban Ghoshal Jul 25, 2023 2 minsSalesforce.comSalesforce.comSalesforce.comnewsCIOs are bullish on the possibilities for generative AI: reportGenerative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.By Jon Gold Jul 18, 2023 3 minsGenerative AIEnterprise ApplicationsnewsMicrosoft offers Dynamics users fresh incentives to move to the cloudA new incentive program could help Microsoft convert the majority of its customers still running Dynamics on premises, especially those interested in leveraging generative AI, analysts said.By Anirban Ghoshal Jul 18, 2023 3 minsSaaSEnterprise Applicationsnews analysisWhy is Salesforce hiking prices, and how does it affect customers?Inflation and pressure to recoup costs and fuel revenue is driving Salesforce's first price increase in seven years. Here's why, and how it will impact customers.By Anirban Ghoshal Jul 13, 2023 5 minsCRM SystemsEnterprise Applicationsnews analysisWhat is Oracle’s generative AI strategy?Oracle’s three-tier strategy to take on rival cloud service providers — AWS, IBM, Google Cloud, and Microsoft — includes its OCI Supercluster, partnership with Cohere, and addition of generative AI assistants to its SaaS offerings.By Anirban Ghoshal Jul 06, 2023 6 minsIT StrategyArtificial IntelligenceEnterprise ApplicationsnewsIBM to buy Apptio for $4.6B to help companies optimize IT spendThe Apptio acquisition will help IBM compete with rival cloud services providers such as AWS, Google Cloud, Microsoft and Oracle, which offer their own expense tracking tools.By Anirban Ghoshal Jun 26, 2023 4 minsTechnology IndustryFinance and Accounting SystemsMergers and AcquisitionsnewsAWS invests $100 million in new Generative AI Innovation CenterThe new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.By Anirban Ghoshal Jun 22, 2023 2 minsGenerative AIArtificial IntelligenceEnterprise ApplicationsnewsInformatica acquires Privitar to boost data access managementThe acquisition will augment Informatica’s IDMC platform, which will combine Privitar’s data access management capabilities along with Informatica’s Claire AI engine to automate application of policy-based privacy and access controls.By Anirban Ghoshal Jun 14, 2023 2 minsGenerative AIGenerative AIGenerative AInewsNetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPMThe new feature, which is expected to automate the reconciliation process for all balance sheet accounts and improve global auditability, was built on Oracle’s Fusion Cloud Enterprise Performance Management.By Anirban Ghoshal Jun 14, 2023 2 minsNetSuiteOracleEnterprise Applicationsnews analysisWhat is Salesforce AI Cloud: Should you subscribe?Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI cloud starter pack.By Anirban Ghoshal Jun 13, 2023 8 minsGenerative AIGenerative AIGenerative AInewsSalesforce' Marketing and Commerce GPT to help build personalized servicesThe new generative AI based services take advantage of the company’s Data Cloud and proprietary Einstein GPT, Salesforce said.By Anirban Ghoshal Jun 08, 2023 5 minsSalesforce.comSalesforce.comSalesforce.comnewsSalesforce CEO Benioff shakes up executive team with new hires Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.By Charlotte Trueman Jun 07, 2023 3 minsTechnology IndustryEnterprise Applications Show more Show less View all Resources whitepaper The State of Personalization Maturity in eCommerce 2023 Download the report to find out what is cutting through the noise and delivering the level of personalization that consumers both expect and reward looks like in 2023. 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