Enterprise Applications

6 most underhyped technologies in IT — plus one that’s not dead yet

AI has sucked all the air out of the room of late, but the tech that makes AI possible, keeps the business humming, and advances the core mission of IT and the business too often goes overlooked, unused, and underfunded.

By Mary K. Pratt

Nov 20, 20239 mins

ITILData GovernanceERP Systems

ServiceNow boasts industry-first gen AI general availability with Vancouver release of Now

By Peter Sayer

Sep 20, 20236 mins

CIOSoftware ProvidersZero Trust

Articles

Salesforce updates its Commerce Cloud with digital commerce capabilities

The new capabilities include features such as the Reorder Portal, Order Support, and Pay Now.

By Anirban Ghoshal

Jul 25, 2023 2 mins

Salesforce.comCloud ComputingEnterprise Applications

CIOs are bullish on the possibilities for generative AI: report

Generative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.

By Jon Gold

Jul 18, 2023 3 mins

Generative AIGenerative AIMachine Learning

Microsoft offers Dynamics users fresh incentives to move to the cloud

A new incentive program could help Microsoft convert the majority of its customers still running Dynamics on premises, especially those interested in leveraging generative AI, analysts said.

By Anirban Ghoshal

Jul 18, 2023 3 mins

SaaSEnterprise Applications

Why is Salesforce hiking prices, and how does it affect customers?

Inflation and pressure to recoup costs and fuel revenue is driving Salesforce's first price increase in seven years. Here's why, and how it will impact customers.

By Anirban Ghoshal

Jul 13, 2023 5 mins

CRM SystemsEnterprise Applications

What is Oracle’s generative AI strategy?

Oracle’s three-tier strategy to take on rival cloud service providers — AWS, IBM, Google Cloud, and Microsoft — includes its OCI Supercluster, partnership with Cohere, and addition of generative AI assistants to its SaaS offerings.

By Anirban Ghoshal

Jul 06, 2023 6 mins

IT StrategyArtificial IntelligenceEnterprise Applications

IBM to buy Apptio for $4.6B to help companies optimize IT spend

The Apptio acquisition will help IBM compete with rival cloud services providers such as AWS, Google Cloud, Microsoft and Oracle, which offer their own expense tracking tools.

By Anirban Ghoshal

Jun 26, 2023 4 mins

Technology IndustryFinance and Accounting SystemsMergers and Acquisitions

AWS invests $100 million in new Generative AI Innovation Center

The new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.

By Anirban Ghoshal

Jun 22, 2023 2 mins

Generative AIArtificial IntelligenceEnterprise Applications

Informatica acquires Privitar to boost data access management

The acquisition will augment Informatica’s IDMC platform, which will combine Privitar’s data access management capabilities along with Informatica’s Claire AI engine to automate application of policy-based privacy and access controls.

By Anirban Ghoshal

Jun 14, 2023 2 mins

Generative AIArtificial IntelligenceData Management

NetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPM

The new feature, which is expected to automate the reconciliation process for all balance sheet accounts and improve global auditability, was built on Oracle’s Fusion Cloud Enterprise Performance Management.

By Anirban Ghoshal

Jun 14, 2023 2 mins

NetSuiteOracleEnterprise Applications

Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI cloud starter pack.

By Anirban Ghoshal

Jun 13, 2023 8 mins

Generative AICRM SystemsArtificial Intelligence

Salesforce' Marketing and Commerce GPT to help build personalized services

The new generative AI based services take advantage of the company’s Data Cloud and proprietary Einstein GPT, Salesforce said.

By Anirban Ghoshal

Jun 08, 2023 5 mins

Salesforce.comGenerative AICRM Systems

Salesforce CEO Benioff shakes up executive team with new hires

Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.

By Charlotte Trueman

Jun 07, 2023 3 mins

Technology IndustryEnterprise Applications