Enterprise Applications
Best-Fit Enterprise Software
The backward way of gathering enterprise software requirements
Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.
Opinion
How to plan a CRM project that's guaranteed to fail
We all want our CRM projects to succeed, and one way of making a winner is avoiding the characteristics of failed projects. Think of this article as a recipe for disaster and follow none of the advice herein.
IT for SMBs
Harnessing the power of Slack bots and apps in the workplace
All the team chat apps today allow using bots. Slack leads this area with its “apps” that even have the ability to post custom-formatted content directly to the chat. These bots and apps can either be downloaded from the Slack app store or a team can build their own app to meet their requirements.
Safe Commerce
Fighting malware with P2P cyber protection
As new systems such as blockchain and P2P networks gain more widespread acceptance, the ways we deal with cybersecurity and malware attacks could evolve radically.
Finance Meets the Cloud
How IT can help your accounting function prepare for rev rec
Depending on the number, complexity and scope of your organization’s customer contracts, and your current ERP, the new rule may require significant investment (time, systems, auditors, consultants). To maximize efficiency, IT should be prepared to equip accountants with systems to gather and utilize the necessary information.
Finance Meets the Cloud
Can your rev rec software support these complex challenges?
A look at some of the more complicated aspects of ASC 606 that your software should ideally accommodate.
Building IT Relationships
Costs count but talent wins
3 vendor talent management strategies that improve outcomes and lower costs.
IT & Tech Hiring Insights
The 4 most in-demand e-commerce skills
Companies are looking to boost their competitiveness in an increasingly digital marketplace, and this rising demand for e-commerce skills means a handful of traits will help you stick out.
Feature
The top 5 supply chain management vendors
Gartner report breaks down top SCM vendors SAP, Oracle, JDA Software, Infor and Manhattan Associates by 2016 revenue and market share, noting 9.8 percent revenue growth in the $11.2 billion market.
TechLaw for Business
When email threads can become binding agreements
A recent case highlights the ease with which binding contracts can be formed via email.
Competing in a Digital First World
Why RPA implementations fail
RPA hype is at an all-time high, with an alphabet soup of providers and offerings. Industry watchers are declaring RPA a must-evaluate technology, and some are heralding the start of the next industrial age. Software providers on both ends of the automation/AI spectrum scramble to incorporate new capabilities and meet in the middle, Given all that, one fact is often lost – many RPA implementations actually fail.
Navigating the Digital Universe
How China is en route to becoming a digital superpower
With skyrocketing e-commerce revenues, China’s digital-savvy middle-class is spurring productivity and economic growth. Yet challenges remain.
How-To
What to do when your CRM project fails
Many IT articles discuss how to avoid project failures…which is great, but according to industry analysts, at least one-third of CRM projects fall short. Here, we’re going to explore what to do if you’re in that unlucky 33 percent.
Feature
10 signs your CRM system needs an overhaul
Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew.
Productivity in the Workplace
Hybrid: A new project management approach
In the past, waterfall and Agile project management methods were used with limited success to manage projects and bring products to market. Both approaches have their limitations. A new method called hybrid project management has a huge potential to improve product delivery.
Feature
Cloud ERP: The rising alternative to hosting your own
CIOs faced with brittle on-premises ERP systems and the desire to free up valuable IT resources are increasingly looking to the cloud as a reliable, scalable solution for their ERP needs.
Simple CIO
Blockchain might fatten your wallet – here’s what you should know
Few people have heard about blockchain and even fewer understand what it can do. Yet by 2025, it will become a major component of individual international commerce.
Movers and Shakers
How QVC is closing the IT-business chasm
Todd Sprinkle, CIO of QVC, uses his own blend of business and technology career experience to ensure IT and product are in lockstep.
Work & Resource Management
Putting work and resource management on the CIO agenda where it belongs
The CIO is in a unique position to equip teams across the organization with collaborative tools that meet security and technology standards and enable the new virtual, global workforce.
Destination: Transformation
Game of Thrones and the customer journey
The theme of loyalty runs throughout this award-winning HBO show … you have bannermen swearing fealty to their lords, lords pledging loyalty to their king, families remaining loyal within themselves, and alliances between kingdoms. But the medieval fantasy TV series is set in a time of change, when loyalties are put to the test.
How-To
Free Course: Apex for beginners
Want to learn how to code in Salesforce but not sure where to start? Let this free online course be your introduction to Apex.Safe Commerce
E-commerce success: 7 mistakes to avoid like the plague
Starting an e-commerce business does not have to be difficult, but companies should always be conscious of their decisions. Diving in with an established plan and clear goals can make all the difference between a quick exit and an established, well-loved e-commerce site.
Collaboration and The Future of Work
How to pick collaboration tools
This problem has plagued the enterprise for the last decade. With more than 2,000 collaboration solutions in the market today, most everyone is overwhelmed with choices. But one size does not fit all, and picking the RIGHT collaboration tool can be more complex than expected.
The Digital Workplace Download
The business value of data-driven storytelling
Today, business executives are most concerned with this: What’s the best way for us to extract value from the deluge of data we’re collecting every day?
Analysis
Brexit creates supply chain uncertainty
Monitor Brexit closely to avoid having your supply chain disrupted. If you don't, Britain’s exit from the EU might not be the only exit in your future.
Safe Commerce
7 things startups need to know about cybersecurity
Cybersecurity is now simply one the many realities of doing business today. You should know the risks, and put programs in place that will help you avoid getting hit by cyberattacks down the line.Feature
10 early warning signs of ERP disaster
Enterprise resource planning systems reap business efficiency by tying together disparate systems and services. But an ERP implementation can quickly unravel into disaster if you don’t heed these early warning signs.
Business of Data
Simpler applications and smarter databases, Part 2
I've talked about the emergence of NoSQL as an antidote to the deficiencies of traditional SQL RDBMS products, and concluded with the question of where the data management industry is going given the current environment, and whether we’re really addressing the needs of senior technology leadership. Let’s go a bit further into the trade-offs represented by NoSQL.
Building IT Relationships
Defeating the SAP project optimism Death Star
Studies have shown roughly 65% of large IT-enabled projects go over budget, and there is evidence to support that 25% of these projects will end up going 50% over plan. What went wrong?Transformation Nation
Data science key to Monsanto improving its supply chain
A drive toward digitization in the supply chain has created major efficiencies for Monsanto, while underscoring the need for a culture of IT 'transformation agents.'
Inside Software Development Outsourcing
Meet your software development deadline with these tips
When it comes to software development, the importance of accurate planning and meeting deadlines cannot be stressed enough. But with the right mindset and good communication with your team, you can hit your development goal on time and with less pain.
Movers and Shakers
The benefits of applying product management discipline to IT
At Murphy USA, CIO Greg Davidson has created a "software product mindset" around the company's software development, improving its SDLC.Tales From A Silicon Valley CIO
Don’t let the shadows scare you
Shadow IT does not have to be a threat to your organization anymore.
The Data Economy
Chief data officers are moving from defense to offense
For the first time in seven years, all 35 U.S. banks passed the Fed’s Comprehensive Capital Analysis Review (CCAR). In the past, many banks struggled with the regulation – not because of how they managed capital, but with proving the accuracy and provenance of the data they reported. This led most banks to create the CDO role, along with massive investments in data management infrastructure.
Feature
5 keys to supply chain management success
As technology has spun forward, so has how supply chains work and the best practices to manage them. Here are five keys to supply chain management success.
Building IT Relationships
Does your ERP provider run your business?
Your ERP provider can inadvertently run your business, instead of your business processes shaping your ERP system.
Opinion
Salesforce certifications: When they matter, when they don't and what to look for
What you should know about Salesforce certifications for your staff, your consultants, and your project.
Navigating Digital Transformation
Success secrets for conversational commerce
1-800-Flowers was an early pioneer in the world of conversational commerce. Now that their Facebook Messenger and Alexa platforms have been live for a full year, they shared some key "lessons learned" from their conversational commerce experiments.
Tip
25 questions for screening a Salesforce Sales Cloud consultant
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up for success.
Tip
20 questions for screening a Salesforce Service Cloud consultant
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant) up for success.
Tip
20 questions for screening a Salesforce Marketing Cloud consultant
The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a Salesforce consultant with the level of experience you need.Tip
15 questions for screening a Salesforce Platform Cloud consultant
Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to determine if they're a fit for your particular situation.Tip
Working with a Salesforce consultant: Understanding the process
Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to hire is a fit for your particular situation.
Opinion
Does 99.5% planned uptime = 99.5% actual uptime?
It sounds impressive when cloud vendor says they have 99.5% uptime. But does that really mean your application will be up and running 99.5% of the time? The short answer is no.
Feature
Social intelligence: How to mine social media for business results
By blending automation and expertise, a strong social intelligence strategy can transform social media data into actionable insights — and help shape your company’s products, advertising and customer experience.
How-To
How to choose the best Salesforce consultant: 25 key questions
When vetting vendors, references are essential. But with Salesforce consultants, and cloud consultants in general, a deeper screening will ensure you hire the best for your project. These 25 questions will help.Applying Theory to Practice in IT
Machine intelligence: Build your own vs. as-a-service
We’re entering the first years in which virtually any enterprise that wants to harness machine intelligence will be able to. But how can enterprises know when they should develop in-house specialties in machine intelligence versus when they should leverage third-party resources?
Strategy into Action
Breaking through stalls in decision-making
Many organizations struggle to make decisions effectively and quickly. In this column Patty Azzarello outlines the critical phases that teams and leaders must undergo in order to move seamlessly from debate to full engagement.rn
Best-Fit Enterprise Software
The hidden costs of poor software purchasing exposed!
Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered
Feature
Workflow automation: How printers are solving the paper problem
Incorporating paper-based processes into digital workflows may no longer be a roadblock to full automation.
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