For the first time in seven years, all 35 U.S. banks passed the Fed’s Comprehensive Capital Analysis Review (CCAR). In the past, many banks struggled with the regulation – not because of how they managed capital, but with proving the accuracy and provenance of the data they reported. This led most banks to create the CDO role, along with massive investments in data management infrastructure.
1-800-Flowers was an early pioneer in the world of conversational commerce. Now that their Facebook Messenger and Alexa platforms have been live for a full year, they shared some key "lessons learned" from their conversational commerce experiments.
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up for success.
Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant) up for success.
The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a Salesforce consultant with the level of experience you need.
Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to determine if they're a fit for your particular situation.
Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to hire is a fit for your particular situation.
By blending automation and expertise, a strong social intelligence strategy can transform social media data into actionable insights — and help shape your company’s products, advertising and customer experience.
When vetting vendors, references are essential. But with Salesforce consultants, and cloud consultants in general, a deeper screening will ensure you hire the best for your project. These 25 questions will help.
We’re entering the first years in which virtually any enterprise that wants to harness machine intelligence will be able to. But how can enterprises know when they should develop in-house specialties in machine intelligence versus when they should leverage third-party resources?
Many organizations struggle to make decisions effectively and quickly. In this column Patty Azzarello outlines the critical phases that teams and leaders must undergo in order to move seamlessly from debate to full engagement.rn
Marketing and digital teams have little trouble shaking free the budget to build new apps and software services for external customers. But what happens when a line-of-business manager asks for more money to upgrade workforce technologies to better serve internal customers? Nothing good, according to research.
For building valuable software, the product owner is the king of delivery. The product owner determines the efficiency of the product delivered and the benefit to end users. Do not undervalue the importance of a product owner at risk of building an inferior or useless product. The product owner is the linchpin, the CEO of the product, the King or Queen.
When banks and multinational service providers begin carrying out their strategies to survive, and even take advantage of the disruptive potential of fintech, they will find an ecosystem of companies ready and willing to deal.
Digital ecosystem strategies allow companies to leverage their strengths, mitigate their weaknesses, and pursue network effects – but to make these strategies work, enterprises must embrace a simple mantra: "Don't do it alone!"
Old ERP tools built for traditional business models aren't up to the demands of a fast-moving marketplace that demands flexibility. Zuora founder and CEO Tien Tzuo, who coined the phrase "subscription economy" says the time has come for something new, and he says he has the answer.
SD-WAN is a new and cost-effective way of connecting offices and staff across geographic locations. Enterprises that are burdened with the transition from traditional infrastructure to the cloud would have an easier time by adopting SD-WAN.
Having a digital business model isn't about online sales, and it’s not just about technology; it’s about using technology to support a flexible, connected operating model. But in many organizations, technology has outpaced process.
Five key trends emerged from Forrester's recent Digital Transformation Summit, held May 9-10 in Chicago. These include the rise of AI and a heightened urgency for legacy enterprises to accelerate the rate of their digital evolution.
Anyone who has been responsible for a major ERP go-live can attest to the following scenario: when it's time to go-live, there will be a tsunami of pressure that starts to build from the business against going live. This article explains several scenarios and offers the seven things you can do to reduce the anxiety associated with making the go-live call.
Decision-making without data is as unwise as it is archaic. Companies must invest in software and products that crunch numbers effectively and allow the team to make decisions in a meticulous and calm manner.
Snap’s short life as a public company took a turn for the worse this week. While dramatic slides in value aren’t unprecedented for new publicly traded social firms, Snap does have some perception problems to address.
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