A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
Oracle ME, an employee experience suite within the company’s Fusion Cloud Human Capital Management (HCM) platform, is aimed at resolving workforce challenges such as attrition in the wake of the pandemic.
CIO Nadira Misthry explains how Discovery’s Vitality medical aids rewards programme is leveraging emerging technologies to improve customer experience, better integrate with partners, and update their systems.
Russian corporations believe they can replace software from Western vendors such as SAP with solutions they have developed themselves. Meanwhile, thousands of IT specialists are leaving the country, and Ukraine asks SAP to end support for its software in Russia.
Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.
Pandemic-induced demand for automation will fuel the market for RPA (robotic process automation) software to $22 billion in 2025, according to Forrester, but growth will flatten as a broader mix of automation technology it calls "automation fabric" is adopted.
CIO Claudio Salinas was diagnosed with blood cancer in the midst of both a major platform transformation effort and the scramble to adapt to the pandemic. Here’s how he and his team stayed on course at the Australian retailer.
When Hewlett Packard bought knowledge management software firm Autonomy, it didn’t realize it was buying into a multibillion accounting cover-up. Shareholders sued HP, and HP sued Autonomy CEO Mike Lynch. Here’s how it played out over the decades.
No garden-variety ‘over budget and behind schedule’ project failures here. We’re talking spectacular failures that disrupt supply chains, delay the reporting of financials, and blow up the careers of seemingly competent executives.
Higher renewals and a marked shift to cloud-based revenue as a result of its RISE program are making the company more optimistic about its ambition of reaching annual cloud revenue of €22 billion by 2025.
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