Enterprise Applications
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What is business process analysis? A methodology for improving process
BPA helps organizations dig into vital business and IT processes to find problems and opportunities for improvement.
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Northwell Health’s new HR cloud faced early COVID test
When the pandemic hit New York, the local healthcare provider was able to turn a test analytics environment into a live dashboard for managing staffing needs.
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7 key questions facing the future of work
A global pandemic raised the bar for IT’s capabilities. IT leaders say 2021 will be even more challenging.
Movers and Shakers
How technology creates an ecosystem of learning at Walden University
Walden CIO Karthik Venkatesh discusses how the university is leveraging SaaS, RPA, AI, and more to maximize student success.
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Top 7 ERP trends for 2021
Cloud, AI and mobility take hold, as enterprises seek improved integration, democratization of application development and a greater emphasis on customer experience.
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‘Rise with SAP’: SAP bets on migrating your ERP to its cloud
Christian Klein says SAP’s new business transformation as a service offering will reduce TCO. Users groups are skeptical given sketchy details.
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10 dark secrets of robotic process automation
RPA promises to streamline workflows, glue together legacy systems, and empower business users to solve their own problems. But beneath the big wins lurk hidden issues worth addressing.
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At FedEx, sensors and analytics fuel COVID-19 vaccine distribution
FedEx is relying on insights from its SenseAware ID IoT system and Microsoft’s Azure machine learning software to ensure coronavirus vaccines reach their final destinations.
IDG TECHtalk Voices
How engineering transformed a legacy business–and redefined ‘done’
Agero turned its contact center-based business into a digital-first, consumer-centric company – and unlocked engineering talent along the way. An interview with Chief Digital Officer Bernie Gracy.
Building IT Relationships
5 critical steps to relaunch a transformation initiative
Across all markets, transformation programs that have been on hold for close to a year are being launched or relaunched. Here's how to make sure your transformation stays on the right track and lower your systems integrator spend by 15-20%.
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Top 12 BI tools of 2021
It’s not always easy choosing a business intelligence tool to meet the needs of your enterprise. Here are 12 that could work for you.
IDG TECHtalk Voices
AI and automation are linchpins for post-pandemic business success
In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve customer experience.
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9 IT resolutions for 2021
IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
Building IT Relationships
Why ERP projects fail: Finding the gaps in your program plans
Skipping steps in the implementation process can cost your company dearly. Here's what to look for—and look out for.
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Rémy Cointreau ports SAP to the cloud to help sell more cognac
The French liquor company blended its two SAP instances and migrated them to Google’s cloud to gain a better understanding of its customers.
IDG TECHtalk Voices
Want to boost customer loyalty in this era of uncertainty? Start with your service teams
The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
News Analysis
SAP rolls out RPA, low-code tools to help cut dev debt
At its annual developer conference, SAP rolled out not one but three new automation technologies, hoping to recruit citizen developers to its platform.
IDG TECHtalk Voices
Is AI really the answer?
When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence.
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With Hyperforce, Salesforce embraces the public cloud
Salesforce is letting CIOs choose where they run its software, easing compliance with data protection and data sovereignty laws.
Analysis
10 future trends and how CIOs can keep ahead in 2021
After a year disrupted by a global pandemic, the next normal is starting to take shape. Here's a look at what's ahead for IT organizations.
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CIOs take the lead in pursuit of operational efficiencies
Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.Feature
CIOs on the hook for governance as automation rises
With business leaders increasingly pushing for automation, CIOs must step up to help guide how and where such technologies should be deployed.
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6 hidden risks of IT automation
Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.
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Lessons from COVID: Futureproofing your IT infrastructure
IT leaders are leveraging the pandemic’s real-life stress-test to rethink IT strategy around building resiliency for an uncertain future.
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Sweetwater Sound retunes in-house tech for expansion
SVP of IT Jason Johnson sings the praises of in-house development as the musical instrument retailer rebuilds homegrown CRM and warehouse management systems for microservices.
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15 popular Kanban tools for workflow management
Kanban is a workflow management system that simplifies development processes and lifecycles by increasing efficiency, communication and collaboration for agile teams.
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Top 6 process mining tools for streamlining workflows
Companies seeking to the lay the foundation for business process automation can find valuable insights into process flows, thanks to new AI-based tools that track data as it moves through enterprise systems.
IDG TECHtalk Voices
When #WorkFromWork is the only way
For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies
News
Salesforce to add Einstein Analytics AI to Tableau platform
Salesforce's Einstein Analytics offering will be rebranded as Tableau CRM and Einstein's AI and machine learning capabilities will be integrated with the Tableau platform in a push to democratize data science.
News
Oracle fine-tunes Fusion Cloud for new world of work
The Fusion Cloud ERP suite gains new supply-chain and workplace management features to meet post-pandemic needs.
Building IT Relationships
6 challenges of agile at scale for ERP
Overcoming these challenges are key to using agile for an ERP implementation. It's well worth the effort.
IDG TECHtalk Voices
4 tips for keeping SAP transformation projects on track during the COVID-19 crisis
You can’t put mission-critical modernization projects on hold. Here’s how to work through the disruption.
News Analysis
ServiceNow makes platform ambitions clear with new workflow tools
ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.
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Analytics: Your supply chain’s competitive edge
Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity.
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Top 10 help desk tools for better customer service
If you’re looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.
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What is workforce management? A process for ensuring employee productivity
Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce.
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Emerging tech soothes pandemic-disrupted supply chains
Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.
News Analysis
SurveyMonkey STEPs up battle for experience measurement market
Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area.
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The technology aboard the Mars rover Perseverance: An inside look
When it lands on the surface of Mars after a seventh-month journey, the newest rover will be powered by decades-old computing technology, early-stage machine learning, and a range of newer systems and software.
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Inside Vodafone’s massive S/4HANA migration
One of the largest monolithic SAP installations in the world is now on S/4HANA, thanks to successful data prep and reskilling efforts.
Movers and Shakers
Digitizing industrial products at Cummins
Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scale
News
Wipro to run its business on SAP in Google’s cloud
The Indian IT services giant is accelerating its move to S/4HANA as it prepares to migrate workloads to the cloud
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4 tips for quick automation wins
COVID-19 has enterprises eyeing automation to streamline operations and solve business issues spurred by the pandemic. IT leaders share tips for achieving quick, sustainable success.
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Lennox enlists BI to anticipate COVID-19 supply chain disruptions
With the pandemic significantly upending global supply chains, the HVAC manufacturer quickly rolled out a BI dashboard to predict, respond to and get ahead of potential problems.
News
SAP CEO outlines new directions at Sapphire Now
Christian Klein, sole CEO since April, emphasized sustainability and an ambition to provide more industry-specific solutions at its flagship virtual event.
IDG TECHtalk Voices
COVID-19 accelerates enterprise use of automation in digital transformation
As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
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Where enterprise IT can really apply AI
Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases.
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What is process mining? Refining business processes with data analytics
Process mining helps organizations gather insightful data to evaluate the reliability, efficiency and productivity of business processes throughout the company.
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With Process Fabric, Pega seeks to weave together enterprise apps
Pegasystems is aiming its ‘platform for platforms’ at enterprises struggling to automate business processes that sprawl across multiple systems.
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IBM adds AI-fueled forecasting to Planning Analytics platform
The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support.
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Sponsored By AWS and Capgemini
