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Enterprise Applications

16 famous ERP disasters, dustups and disappointments
Feature

16 famous ERP disasters, dustups and disappointments

It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.
By Josh Fruhlinger, Peter Sayer and Thomas WailgumMar, 20 2020
ServiceNow: Not just for managing IT services anymore
News Analysis

ServiceNow: Not just for managing IT services anymore

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.
By Peter SayerMar, 11 2020
6 tips to avoid automation disaster
Feature

6 tips to avoid automation disaster

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard-learned real-world lessons attest.
By Josh FruhlingerFeb, 24 2020
Concordance harmonizes ERP for healthy growth
Feature

Concordance harmonizes ERP for healthy growth

When three distributors of health care products joined forces, they had to merge IT teams and settle on a common ERP before they could deliver tools for growth.
By Peter SayerFeb, 24 2020
IBM puts Power Systems in SAP’s cloud
News

IBM puts Power Systems in SAP’s cloud

SAP and IBM offer a new (certified) home for big databases in SAP HANA Enterprise Cloud.
By Peter SayerFeb, 19 2020
SAP promises to support S/4HANA through 2040
News

SAP promises to support S/4HANA through 2040

The ERP vendor seeks to entice upgrades to its latest platform as it also announces there will be no support for Business Suite 7 beyond 2030.
By Peter SayerFeb, 4 2020
How Lear makes self-service IT delivery work
Movers and Shakers

How Lear makes self-service IT delivery work

Bonnie Smith, CIO of Lear Corporation, describes how embracing citizen developers led to a new self-service operating model for RPA tools and more.
By Martha HellerJan, 15 2020
Migrating ERP to the cloud
The Adaptive CIO

Migrating ERP to the cloud

Vendors are certainly pushing for this application modernization. But where are CIOs on this and how can they make it a business success?
By Myles SuerDec, 23 2019
4 steps to process automation success
Movers and Shakers

4 steps to process automation success

For Navistar CIO Julie Ragland, shifting the IT discussion from cost to value was key to overcoming obstacles to process automation.
By Martha HellerDec, 18 2019
Merck prescribes AI for supply chain complexity
Feature

Merck prescribes AI for supply chain complexity

Pharmaceutical company Merck is using AI to manage an increasingly complex supply chain. Merck CIO Alessandro De Luca explains how its prescriptive supply chain system works.
By Clint BoultonDec, 17 2019
Top 5 strategic priorities for CIOs in 2020
Feature

Top 5 strategic priorities for CIOs in 2020

IT leaders from health-care, retail and tech sectors share their strategic priorities for 2020. Hint: Analytics, automation and cloud play big roles in CIOs’ roadmaps.
By Clint BoultonDec, 16 2019
AI is already disrupting sales, today
Divergent CIO

AI is already disrupting sales, today

Artificial intelligence and machine learning are readily available now, and we know it can be used to automate much of the repetitive tasks and processes that humans do now. With the assistance of AI, sales managers can also focus on the bottom line to produce better results. Myriad new approaches and software tools bear this out.
By Brian ThomasDec, 2 2019
Why RPA is a CIO priority
The Next Generation of Health IT

Why RPA is a CIO priority

Cognitive automation technologies are changing our business. RPA is the first step in that evolution. Be part of the business-value realization with RPA.
By Peter NicholDec, 2 2019
AI in retail: Survival depends on getting smart
Feature

AI in retail: Survival depends on getting smart

Machine learning is fast becoming a must-have for retailers looking to stave off disruption, but the barriers to entry — upfront cost and data prep — remain an obstacle for most.
By Maria KorolovNov, 27 2019
Take the training wheels off your vendor-management office
The Next Generation of Health IT

Take the training wheels off your vendor-management office

Why you’re not getting the most out of your third-party relationships.
By Peter NicholNov, 25 2019
Dreamforce 2019: Salesforce gives CRM ‘single source of truth’
News

Dreamforce 2019: Salesforce gives CRM ‘single source of truth’

At its annual customer conference, Salesforce.com introduced Customer 360 Truth and a curiously British-sounding Einstein that your customers can now access.
By Peter SayerNov, 22 2019
Inside HPE’s massive S/4HANA consolidation
Feature

Inside HPE’s massive S/4HANA consolidation

Taking a top-down approach is the key to ERP consolidation success, says HPE SVP and CIO Archana Deskus. Unless the CEO is on board, something this big won’t get done.
By Peter SayerNov, 21 2019
RPA and AI help ADP work smarter and faster
Movers and Shakers

RPA and AI help ADP work smarter and faster

CIO Vipul Nagrath discusses how the payroll software company is leveraging technology to improve the customer experience.
By Martha HellerNov, 20 2019
7 ways IT can help cut friction from the customer experience
Feature

7 ways IT can help cut friction from the customer experience

Top-notch CX is a digital business imperative. Here’s how to ensure your organization’s customer and client experience is hassle-free.
By Bob ViolinoNov, 19 2019
Hunter Douglas provides clear view of what S/4HANA switch takes
Feature

Hunter Douglas provides clear view of what S/4HANA switch takes

An ERP migration is always a slog, but how do you collapse 18 disparate systems into a single platform hosted in a private cloud? Very carefully, says Hunter Douglas CIO Steve Katsirubas.
By Clint BoultonNov, 5 2019
Blockchain for business: 5 promising pilots
Feature

Blockchain for business: 5 promising pilots

Big brands in financial services, logistics and other sectors are betting on blockchain’s potential to facilitate transactions and verify provenance of products.
By Clint BoultonOct, 31 2019
1Password is changing the way enterprises secure their data
DealPost

1Password is changing the way enterprises secure their data

1Password Advanced Protection provides extensive monitoring tools, giving you control of your security.rn
By DealPost TeamOct, 24 2019
What is business intelligence? Transforming data into business insights
Feature

What is business intelligence? Transforming data into business insights

Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an organization’s business decisions.
By Josh Fruhlinger and Mary K. PrattOct, 16 2019
9 key takeaways from SAP TechEd Las Vegas
News

9 key takeaways from SAP TechEd Las Vegas

SAP seeks to simplify app development on its cloud platform, while helping customers make the most of machine learning.
By Peter SayerSep, 26 2019
RPA – useful for business, or more trouble than it’s worth?
IDG TECHtalk Voices

RPA – useful for business, or more trouble than it’s worth?

In certain industries – or even specific departments within any enterprise organization – Robotic Process Automation can free employees from repetitive, manual tasks so they can focus on more important, higher-value work. But is it worth the investment as we march down the inevitable road to full-blown artificial intelligence?
By Ginevra AdamoliSep, 24 2019
Microsoft expands Dynamics 365 with e-commerce, in-store modules
News

Microsoft expands Dynamics 365 with e-commerce, in-store modules

Microsoft is tailoring its CRM tool for retail, and tuning it to deliver more insights from data.
By Peter SayerSep, 24 2019
Tableau explains your data with new natural-language tool
Feature

Tableau explains your data with new natural-language tool

Tableau latest self-service capability, Explain Data, provide users with automated analysis of their data visualizations in ways they can readily understand.
By Peter SayerSep, 18 2019
Oracle goes all in on cloud automation
News

Oracle goes all in on cloud automation

Oracle adds more automation, business networking, recruitment tools and a plethora of digital assistants to its cloud apps.
By Peter SayerSep, 17 2019
Redesigning business processes for digital success
Feature

Redesigning business processes for digital success

CIOs find themselves in a unique position to re-imagine how their organizations operate in this digital age. Here’s how to develop a vision for business process reengineering and deliver.
By Mary PrattSep, 16 2019
Power BI vs. Tableau: Self-service analytics tools compared
Feature

Power BI vs. Tableau: Self-service analytics tools compared

Self-service business intelligence has become the go-to tool for business decisions. Here’s how Power BI and Tableau stack up on features and pricing.
By Martin HellerSep, 12 2019
Health insurer shifts ERP to the cloud to transform financial operations
Feature

Health insurer shifts ERP to the cloud to transform financial operations

Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. 
By Peter SayerSep, 10 2019
Feature

Digital leaders level up

CIO 100 award-winning companies are scaling their transformation efforts, tapping cutting-edge technologies to pursue digital business across the enterprise.
By Beth StackpoleSep, 5 2019
Top 10 BI data visualization tools
Feature

Top 10 BI data visualization tools

Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.
By Martin HellerSep, 5 2019
6 tools that make machine learning easier
Feature

6 tools that make machine learning easier

Vendors are taking the mystique out of machine learning by offering layers for automating data prep and algorithm choices, opening up AI to motivated, data-smart business users.
By Peter WaynerSep, 4 2019
Beyond data recovery: A CIO’s perspective on digital preservation
CIO Executive Council POV

Beyond data recovery: A CIO’s perspective on digital preservation

Ensuring your valuable digital information remains accessible and usable is no small feat. It involves planning, resource allocation and application of preservation methods and technologies…and it goes well beyond backup/restore and business continuity tech.
By Joseph KrausAug, 30 2019
Anyone Can Invest in Real Estate with DiversyFund
DealPost

Anyone Can Invest in Real Estate with DiversyFund

Investing in Real Estate Isn’t Just for the 1 Percentrn
By DealPost TeamAug, 28 2019
What is process improvement? A business methodology for efficiency and productivity
Feature

What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science.
By Sarah K. WhiteAug, 27 2019
Feature

Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.
By Peter SayerAug, 21 2019
Eaton’s RPA center of excellence pays off at scale
Feature

Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.
By Clint BoultonAug, 12 2019
Aetna enlists AI to settle health insurance claims
Feature

Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
By Clint BoultonJul, 25 2019
Insourcing, automation spark GE’s IT transformation
Feature

Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
By Sharon FlorentineJul, 18 2019
Cornell’s unique CMS/CRM solution unifies the student experience
Feature

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
By Sharon FlorentineJul, 11 2019
Productivity Hack: Why You Should Ditch Your Stock PDF Reader for PDFpenPro
DealPost

Productivity Hack: Why You Should Ditch Your Stock PDF Reader for PDFpenPro

Fill out forms, add signatures, and more with this innovative tool.rn
By DealPost TeamJun, 18 2019
Asset Management: A pain pill or a nice-to-have?
The Adaptive CIO

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?
By Myles SuerJun, 17 2019
United goes digital to ease overbooked-flight aggravation
Feature

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
By Thor OlavsrudJun, 17 2019
7 tips for getting out of a bad vendor contract
Feature

7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Here’s how to preserve essential business operations, your vendor relationship and your job.
By John EdwardsJun, 13 2019
How Salesforce’s Tableau acquisition will impact IT
News Analysis

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.
By Peter SayerJun, 13 2019
Who will win the war for DMP?
Founder’s Corner

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?
By Danielle SabrinaJun, 12 2019
RPA is poised for a big business break-out
Feature

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
By Clint BoultonJun, 12 2019
Mastercard braces for retail's AI-fueled future
Feature

Mastercard braces for retail's AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.
By Clint BoultonJun, 10 2019
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