Enterprise Applications
case study
Van maker BrightDrop builds ERP and business in parallel
Business processes usually come first, and the ERP implements them. But for GM’s new electric van subsidiary, CIO Namo Tiwari explains how he went about it a different way.
News
Salesforce co-CEO Bret Taylor's resignation overshadows solid sales growth
The announcement that Salesforce co-CEO Bret Taylor is resigning has overshadowed its report that third-quarter sales increased by 14%.
News
AWS makes a foray into supply chain management
At re:Invent 2022, the cloud services provider launched a new application that integrates machine learning to help enterprises get a unified view of their supply chain.
News
AWS adds machine learning capabilities to Amazon Connect
At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.
case study
Melissa & Doug buys oversized ERP to grow into
When the preschool toy company grew out of its small homebrew ERP, it skipped the midmarket offerings and went straight for an enterprise-scale system in the cloud.
case study
Music distributor tracks SaaS usage to boost security, satisfaction
SaaS management is about much more than cost control, says CD Baby’s VP of IT Tom Beohm.
case study
Tata Consultancy Services delivers self-service analytics in-house
TCS CIO Abhijit Mazumder built an analytics platform to empower the IT services provider’s business users to gain insights from soaring volumes of data without IT intervention.
Feature
Johnson & Johnson’s big bet on intelligent automation
Three years in, Johnson & Johnson’s Ajay Anand and Stephen Sorenson reflect their quest to deliver half a billion dollars of impact from intelligent automation at the pharmaceutical titan.
Feature
The top 12 supply chain management certifications
These days smooth supply chain operations are becoming an even more vital aspect of business success. Here are a dozen supply chain management certifications to help elevate your SCM career.
Feature
12 famous ERP disasters, dustups and disappointments
It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mudslinging, outrageous hype and epic failures.
News
ServiceNow buoyant about growth despite economic headwinds
The company remains confident of posting strong revenue numbers for the rest of the year despite uncertain macroeconomic conditions.
Feature
5 top ERP trends for 2022 — and their implications for IT leaders
Staying on top the latest shifts in enterprise resource planning (ERP) strategies and implementations will help IT leaders deliver maximum value from these business-critical systems.
News
SAP cloud sales jump, fueling a rise in revenue
SAP cloud sales rose 38% to €3.28 billion in the third quarter, sparking an increase in overall revenue, though rising expenses dragged down profit.
News
Over 90% of companies overpay for project collaboration software: Report
SaaS purchasing platform Vertice reports that enterprises are overpaying between an average of 20%-30% for collaboration tools.
News
Oracle adds Fusion Cloud features targeted at healthcare firms
At its CloudWorld conference, the company announced healthcare-oriented features for its Fusion Enterprise Performance Management (EPM), Supply Chain and Manufacturing (SCM) and Human Capital Management (HCM) suites.
News
Oracle opens up ERP app platform, updates Fusion Cloud offerings
At CloudWorld, Oracle said it's opening up its applications platform for ERP customer developers, unveiled a new B2B service, and announced a slew of updates to its EPM, SCM and HCM offerings.
News
Google Cloud AI update adds translation, document services
The company has released a new AI-based translation service called Translation Hub and added two new features to its Document AI service.
News
NetSuite ERP bolsters automation for HR, supply chain, sales and banking
Appealing to companies that are navigating a global labor shortage and supply-chain problems, NetSuite at its SuiteWorld conference has announced a wide variety of tools across its ERP suite to automate and optimize business processes.
Feature
IT enters the era of intelligent automation
Seeking to expand the benefits of business process automation, leading organizations are extending their RPA implementations with a mix of AI and machine learning.
News Analysis
Rewards programs fuel cloud ERP uptake, NetSuite says
NetSuite's recently launched referral rewards and association-buying programs, similar to Oracle’s Support Rewards program, appear to be attracting new users, the company says.
Feature
What is ERP? Enterprise resource planning systems explained
Enterprise resource planning (ERP) systems standardize, streamline, and integrate processes across a wide range of business functions. Here’s what to know about these critical IT systems.
News
ServiceNow’s Tokyo release targets supply chain, HR automation
The latest revision of the Now workflow automation platform introduces features that focus on simplifying the supply chain, automating asset management, and planning for sustainability.
Updated
Limitations of automation orchestrators and the rise of automation optimization
Process automation management and optimization is burdensome, but automation optimization solutions are bridging the gap.
News
Accenture buys supply chain firm to expand Oracle business
Accenture's acquisition of supply chain management (SCM) firm Inspirage is the latest move in its effort to grow its Oracle-focused businesses.
Feature
8 ways CIOs and CHROs can collaborate for business impact
With technology, talent, and workplace culture key ingredients for business success, a strong partnership between IT and HR leaders may be the most critical in today’s C-suite.
News
Global software spending to grow despite headwinds: Forrester
Fueled by uptake of cloud and enterprise applications, global software spending is expected to grow at more than two times the rate of spending in other segments of IT.
Feature
Thermo Fisher transforms its customer experience
The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.
Building IT Relationships
8 strategic imperatives for SAP transformation success
Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right.
News
Global RPA software sales forecast to jump this year
North America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.
News
Lack of IT alignment hampers migration to SAP S/4HANA, report says
Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams.
News
Oracle Fusion Sales aims to automate repetitive sales tasks
The new version of Oracle Fusion Sales has added smart recommendations, helping it compete with rival CRM applications.
News Analysis
Microsoft's AI-powered contact center service takes on AWS, Google
The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
Feature
Avnet’s outside-in approach to cloud ERP migration pays dividends
The electronic components distributor wrapped its on-prem SAP ECC in cloud APIs to build in business benefits prior to undertaking a full-on S/4HANA migration of its ERP core.
News
IFS to acquire enterprise asset management firm Ultimo
ERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.
News
MuleSoft extends automation capabilities with new RPA tool
No longer just an API management platform, MuleSoft is expanding into new areas of workflow automation.
Feature
What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
Feature
JLL source-to-pay transformation proves value of automation
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
Movers and Shakers
Q&A: Leading IT in a high-volume M&A environment
AssuredPartners acquired over 50 companies in 2021. For CIO Sankha Ghosh, the keys to success in this environment are a dedicated M&A team in IT, and the ability to tell their platform story.
News
Adobe brings first-party commerce data to customer data platform
As enterprises step up efforts to enhance customer experience, Adobe is integrating data from its commerce suite into its Real-Time CDP (customer data platform) to help drive personalization.
IDG TECHtalk Voices
How a cloud-first enterprise application strategy boosts speed and scale for your business
Experts agree that a cloud-native application architecture can deliver benefits across the entire business.
Feature
3 forces shaping the evolution of ERP
The transformative events of the past few years may finally sound the death knell for traditional ERP systems as enterprises seek agility, flexibility, and speed.
Feature
Mattel innovation becomes toy maker’s e-commerce core
A startup-like initiative to enrich customer engagement with limited-release collectibles during the pandemic now fuels Mattel’s direct-to-consumer online business, opening new IP-based revenue sources for the company.
Feature
Top 15 data management platforms
Data management platforms (DMPs) help organizations collect and manage data from a wide array of sources — and are becoming increasingly important for customer-centric sales and marketing campaigns.
IDG TECHtalk Voices
When every experience matters, we find the true cost of poor quality
Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver.
Analysis
What is business process management? The key to enterprise agility
Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves.
News
Epicor adds automation to its ERP tools for manufacturing and distribution
Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower ‘citizen developers.’
CDO at the Center
5 ways to reduce compliance costs with AI and automation
Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
Feature
10 top enterprise service management systems—and how to choose
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
News
Tableau adds data storytelling to its revamped cloud platform
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
News
Oracle integrates CDP data in Fusion Cloud for better customer service
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
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