Enterprise Applications
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Cornell’s unique CMS/CRM solution unifies the student experience
The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
DealPost
Productivity Hack: Why You Should Ditch Your Stock PDF Reader for PDFpenPro
Fill out forms, add signatures, and more with this innovative tool.rn
The Adaptive CIO
Asset Management: A pain pill or a nice-to-have?
How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?
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United goes digital to ease overbooked-flight aggravation
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
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7 tips for getting out of a bad vendor contract
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Here’s how to preserve essential business operations, your vendor relationship and your job.
News Analysis
How Salesforce’s Tableau acquisition will impact IT
The deal is good news for Salesforce.com users, less so for users of Tableau alone.
Founder’s Corner
Who will win the war for DMP?
The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?
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RPA is poised for a big business break-out
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
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Mastercard braces for retail's AI-fueled future
Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.
Transformed by Data
Transforming data with Apache Spark
Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.
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RPA and AI: Business process automation gets smart
Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.
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7 ways to make IT operations more efficient
Chances are your enterprise's IT operations could use some improvement. Here are tips for getting key services on the fast track to higher performance and cost savings.
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The coming IT job apocalypse: Rise of the machines
AI and process automation are taking on tech jobs once thought untouchable. Will you be replaced by a robot?rn
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What is a business relationship manager? A key role for bridging the business-IT divide
Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.
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At Mitel, kaizen proves key to streamlining business processes
Mitel CIO Jamshid Rezaei turned to the Japanese practice of kaizen prizing continuous improvement over wholesale change. Up next: leveraging AI, IoT as the future of cloud-based communications.
Building IT Relationships
Fear of premature escalation (FPE): Diagnose and treat this silent ERP program killer
Recognizing the early warning signs and taking appropriate action can reduce the overall impact of this affliction, which can be deadly for an ERP project.
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State Auto taps RPA to cut costs — and transform its workforce
The 95-year-old insurance provider is modernizing business processes with robotic process automation, freeing up staff to help improve customer experience.
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Infor CEO: Our IPO will take us to the next level
This scrappy provider of cloud ERP, CRM, HR, and vertical software believes its IPO will raise its profile and market share by a magnitude. Infor CEO Charles Phillips lays out the game plan in an exclusive interview.
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Anheuser-Busch taps single source for data analytics
The world’s largest brewing giant has a new data management strategy, the main ingredients of which are a single source for data and the cloud.
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10 IT automation mistakes to avoid
From RPA to DevOps, the upside of automation is an easy sell. But in practice automation can prove tricky if not tackled right.
Risk and Reward for the CIO
10 things CIOs must absolutely know about their software
With the right kind of software intelligence, CIOs can keep risk low while modernizing systems for future success.
News Analysis
NetSuite refines focus on SMBs facing growth challenges
Cloud technology and the increasing pace of globalization allow small and medium-size businesses to scale up faster than ever, but also puts them in a bind. How do they take advantage of opportunities to grow when they have limited resources?
Feature
6 steps to a successful ServiceNow implementation
ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. But it’s not as easy as deploying any tool or service – here’s six tips on how to embark on a successful ServiceNow implementation.
DealPost
You can use this powerful online meeting solution for free
Now is the time to get an easy-to-use online meeting solution that’s made to scale for businesses of all types: RingCentral Meetings™.
Feature
Diversity and inclusion technology tools on the rise
Research from RedThread and Mercer shows a robust market for D&I technology tools. Here’s an overview of tools for supporting your diversity and inclusion strategy.
DealPost
Jamf Makes Management of Apple Devices Easy – Get Started For Free
Whether you’re just getting your small business off the ground or growing an already successful venture, onboarding and maintaining your employees’ tech gadgets are important steps. rn
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Palm Beach County speeds court filings with AI
With five robots handling basic docketing processes, the county is enhancing efficiency, converting skeptics and escalating staff to higher-value work — and higher pay.
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9 ways to address the IT retirement boom
Demographic trends are placing pressure on long-term outlooks for IT staffing. Here’s how to address an increasing talent shortage before it becomes an existential crisis for IT.
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Top 5 requirements management tools
Identifying and managing business requirements is among the most critical steps in ensuring project deliverables are on point. Here are the top tools to help you execute your requirements management plan.
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Smithfield cloud ERP sows analytics opportunities
Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.
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Asana vs. Mavenlink vs. Wrike: Project management platforms compared
Asana, Mavenlink, and Wrike offer world-class work management, but how do you know which one is best suited for your company? Here are the highlights, pros, and cons of each platform.
Feature
Moving ERP to the cloud? Expect delays
Businesses are attracted to cloud ERP systems by their scalability and security patch automation, but compliance challenges and difficulties in moving sensitive data to the cloud are still a concern, a study by the Cloud Security Alliance reveals.
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Arapahoe County develops document system into beneficial platform
Arapahoe County developed HSconnects to process benefits claims faster. And by productizing the platform, it’s not just helping the needy; it’s helping its neighbors, too.
News
Tableau adds natural language interface, streamlines data prep
With the latest update, Tableau users can type plain English queries to generate data visualizations, further lowering analytics’ barrier to entry
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App overload: The silent productivity killer
By introducing an app for nearly every task, IT organizations risk sapping employee efficiency. Here’s how to tackle the glut.
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UCSD shifts from Cobol to real-time data streaming
At the University of California San Diego, CIO Vince Kellen is taking a modular, incremental approach to replacing Cobol applications with modern ERP systems in a quest to give analysts real-time access to data.
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7 keys to an effective IT automation strategy
Here’s how organizations are optimizing their use of automation technologies, moving from simple process improvement to true process transformation.
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Boston Red Sox digital strategy covers all the bases
Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.
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Oracle CEO Mark Hurd on the rebellion against complexity
As enterprises transition from on-premises IT, Oracle is positioning itself as the premier provider for cloud computing. You may think this is a stretch, but the company has steadily revamped its vast software portfolio to the point where all of its applications are available, imbued their full feature sets as well as new AI technology, on the cloud.
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How virtual assistants are driving business value
Leading organizations are leveraging virtual assistants to streamline operations and better serve the needs of staff and customers alike.
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7 things IT should be automating
Automation can reap efficiencies, reduce errors, and free up staff for higher-value tasks — especially when undertaken as part of a companywide strategic effort. Here’s where to start.
Reviews
Mavenlink review: Intelligent service-based project management
From its high-level views to the smallest unit of task detail, Mavenlink offers a well thought out platform complete with business intelligence reporting — a definite plus for service-based businesses.Digital Transformation Insights
Healing as a service: The next wave of AI innovation for business automation
Self-healing platforms reduce operational failures and tackle business problems to provide business value.
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9 AI project mistakes to avoid
From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project’s prospects for delivering business value.
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Carrefour modernizes food traceability with blockchain
Blockchain is helping the supermarket chain track the provenance of its food products, but knowing your supply chain inside out is the key to making the most of the technology.
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Workplace AI: Emerging technologies, ethical questions
Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.
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Inside Western Digital’s massive cloud ERP migration
A three-company merger has given Western Digital CIO Steve Phillpott a unique lens on moving ERP to the cloud. Here are his key takeaways.Feature
6 ways ITSM automation is changing business
Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.
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5 chatbot strategy mistakes — and how to avoid them
Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
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Workday CIO on tackling SaaS debt and sprawl
Configure your software, don’t customize it — but make sure you have the skills available to do it well: That’s the advice of Workday CIO Diana McKenzie
BrandPosts
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BrandPosts are written and edited by members of our sponsor community. BrandPosts create an opportunity for an individual sponsor to provide insight and commentary from their point-of-view directly to our audience. The editorial team does not participate in the writing or editing of BrandPosts.
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Sponsored By AWS and Capgemini
