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Enterprise Applications

8 jobs ripe for automation
Feature

8 jobs ripe for automation

From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.
By Kenneth CorbinNov, 16 2018
SAP’s big Qualtrics buy: It’s all about your customers
News Analysis

SAP’s big Qualtrics buy: It’s all about your customers

SAP’s $8 billion acquisition of Qualtrics may help put customer experience on the CIO’s agenda.
By Peter SayerNov, 13 2018
Digging deeper into AI: Why scratching the surface isn’t enough
Accent Notes

Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
By Diana Bersohn and Andrew SinclairNov, 6 2018
How to develop an effective CRM strategy (and 7 signs you're not ready)
Opinion

How to develop an effective CRM strategy (and 7 signs you're not ready)

A CRM can give your company a strategic advantage – if, and only if, you tightly conceive and execute your CRM strategy. It’s not easy, but here’s how.
By David TaberOct, 31 2018
Tableau talks up natural language interface for creating visualizations
News Analysis

Tableau talks up natural language interface for creating visualizations

BI vendor seeks to simplify and automate data analysis as part of a growing trend toward injecting AI capabilities into BI tools.
By Peter SayerOct, 31 2018
Oracle puts AI center stage at OpenWorld
News Analysis

Oracle puts AI center stage at OpenWorld

Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring — and has launched subscription management services for its customers’ customers.
By Peter SayerOct, 23 2018
The incumbent’s advantage
Enterprise Architecture in the Digital Age

The incumbent’s advantage

Digital transformation is scary, but it can be a bit less risky by maintaining and leveraging your organization's existing systems and exposing them in new, more engaging experiences.
By Ethan PackOct, 23 2018
Intuit adds AI, enterprise features to QuickBooks online
News Analysis

Intuit adds AI, enterprise features to QuickBooks online

Would you trade your ERP system for QuickBooks? Intuit hopes the answer is yes.
By Peter SayerOct, 17 2018
5 reasons RPA deployments fail
Feature

5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.
By Bob ViolinoOct, 17 2018
4 areas of SMB operation that benefit the most from SaaS
Digitally Uncensored

4 areas of SMB operation that benefit the most from SaaS

Small to midsize businesses move towards Software-as-a-Service in a digital-first landscape.
By Philip KushmaroOct, 16 2018
How to negotiate the right deal with Microsoft
Building IT Relationships

How to negotiate the right deal with Microsoft

Tips for companies undergoing digital transformation looking to adopt or renew one of Microsoft’s key offerings.
By Adam MansfieldOct, 15 2018
Sysco modernizes IT and ERP for the cloud
Feature

Sysco modernizes IT and ERP for the cloud

Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.
By Clint BoultonOct, 12 2018
5 CRM trends for 2018
Feature

5 CRM trends for 2018

Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience.
By Bruce HarphamOct, 12 2018
How to fix your sales forecasting process
Opinion

How to fix your sales forecasting process

A misleading sales forecast impacts all kinds of end-of-quarter decisions, and resources can be wildly misallocated. Running some reports in your CRM system can identify areas of the forecast that are at risk.
By David TaberOct, 11 2018
What is inventory management? A system for streamlining operations
Feature

What is inventory management? A system for streamlining operations

An inventory management system can help streamline your operations by keeping tabs on goods and supplies and by forecasting needs based on a wide array of data.
By Peter SayerOct, 4 2018
5 reasons eSignatures are the must-have tool you don't think about
DealPost

5 reasons eSignatures are the must-have tool you don't think about

Many companies boast about going entirely digital, but continue to work with mountains of documents. Don't be that company.
By DealPost TeamOct, 3 2018
SAP on Azure vies with Salesforce on AWS to break data out of silos
News Analysis

SAP on Azure vies with Salesforce on AWS to break data out of silos

Data silos are bad, but strategies differ on the best way to break out of them.
By Peter SayerOct, 1 2018
Augmented reality edges into IT operations
Feature

Augmented reality edges into IT operations

Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption
By Maria KorolovSep, 19 2018
SAP’s cloud analytics update offers insights in seconds, not months
News Analysis

SAP’s cloud analytics update offers insights in seconds, not months

With a refresh of its cloud analytics tools, SAP hopes to bring users new insights into their data more quickly and take some of the workload off the IT department.
By Peter SayerSep, 13 2018
Drones in the supply chain: the evolving drone landscape and ecosystem
Managing Innovation & Disruptive Technology

Drones in the supply chain: the evolving drone landscape and ecosystem

The integration of drones into the supply chain is upon the enterprise.
By Nicholas D. EvansSep, 11 2018
Prepping for Dreamforce 2018: What to do now
Opinion

Prepping for Dreamforce 2018: What to do now

Dreamforce is approaching, and the way to get the most out of that week in San Fran is by planning ahead.
By David TaberSep, 10 2018
Can digital help re-invent banking?
About Digital Transformation

Can digital help re-invent banking?

How can IT leaders at financial institutions deliver positive digital experiences to customers and colleagues, despite operating in a highly regulated industry which is often dependent upon legacy technology?
By Vik KasturiSep, 5 2018
Facing competing objectives, CIOs share prioritization strategies
Transformation Nation

Facing competing objectives, CIOs share prioritization strategies

Global IT leaders share the most effective ways to balance long-standing and innovative efforts.
By Brendan McGowanSep, 5 2018
Wrike review: Project management made simple
Reviews

Wrike review: Project management made simple

Wrike stands out as an intuitive project management platform complete with resource management, automated request capturing, proofing and approval, and more.
By Moira AlexanderAug, 30 2018
How AI is revolutionizing business productivity
Feature

How AI is revolutionizing business productivity

Rather than replacing staff, current AI tools and services are boosting employee productivity by improving workflows, expediting search and discovery, and fine-tuning collaboration.
By Mary BranscombeAug, 23 2018
Anthem taps RPA, AI in digital transformation push
Feature

Anthem taps RPA, AI in digital transformation push

The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
By Clint BoultonAug, 21 2018
7 things you need to know about maintaining your ERP system
ERP Talking Points

7 things you need to know about maintaining your ERP system

Have your ERP system in place but unsure of the steps you should be taking to maintain it? We have detailed the 7 things you need to be most aware of when it comes to the upkeep of your ERP system.
By Ryan WarnockAug, 16 2018
Augmented reality examples: 9 ways companies are putting AR to work
Feature

Augmented reality examples: 9 ways companies are putting AR to work

AR is no longer a future tech dream; it has become a realistic, game-changing tool for visualizing data in industries from engineering and manufacturing to construction and healthcare.
By Paul HeltzelAug, 16 2018
3 CRM use cases: Which is right for you?
Analysis

3 CRM use cases: Which is right for you?

Let's look at the big three CRM use cases from 50,000 feet so you can see where your organization’s processes and people fit.
By David TaberAug, 15 2018
Online manipulation is the latest data protection debate
Tech Policy Perspectives

Online manipulation is the latest data protection debate

The furor over “dark patterns” reveals the limits of consumer control as the primary tool of data protection.
By Mark MacCarthyAug, 14 2018
How-To

What is CRM? Software for managing customer data

Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.
By Josh Fruhlinger and Thomas WailgumAug, 13 2018
Can Centers of Excellence become a separate line of business in software outsourcing?
Make IT Happen

Can Centers of Excellence become a separate line of business in software outsourcing?

The current competition on the software development market is so intense that awards, conferences, partnerships and other marketing crafts fade in the buzz. To win the race for a dream customer, the creative providers create a halo of uniqueness around the brand, while the wise create Centers of Excellence and let them rule.
By Boris KontsevoiAug, 6 2018
Millennials say no to legacy software
The Enterprise Ecosystem

Millennials say no to legacy software

For your upcoming software purchases, think beyond the feature set and cost axes. Make it a strategic goal to have a modern ecosystem using ubiquitous, current technologies. Top talent wants more than high pay. Give them something to get excited about.
By Nathan BrownAug, 3 2018
The top 8 supply chain management certifications
Feature

The top 8 supply chain management certifications

Here are eight supply chain management certifications to help demonstrates your skills and elevate your SCM career.
By Sarah K. WhiteAug, 1 2018
How health care orgs are addressing AI challenges
Feature

How health care orgs are addressing AI challenges

Health care companies are embracing artificial intelligence for everything from drug research to diagnostics, but challenges centered around privacy, data and the AI ‘black box’ remain.
By Maria KorolovAug, 1 2018
3 reasons CRM financial analysis always fails
Analysis

3 reasons CRM financial analysis always fails

A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.
By David TaberAug, 1 2018
Business excellence: why sound business methods fail so often
Listen and Adapt: Thinking Organizations

Business excellence: why sound business methods fail so often

Don’t confuse the scaffolding for the building.
By Stephen ParryJul, 31 2018
8 keys to a successful RPA implementation
Feature

8 keys to a successful RPA implementation

Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.
By Bob ViolinoJul, 26 2018
Why process is key for growing companies
Process Matters

Why process is key for growing companies

Why do some companies start out strong then fail to sustain their success as they grow? Process discipline is one of the essential ingredients required to help growing companies thrive.
By Ivan SeseljJul, 25 2018
5 benefits of an ERP system review
ERP Talking Points

5 benefits of an ERP system review

A system review is a health check for your ERP system.
By Ryan WarnockJul, 20 2018
Carhartt’s digital transformation puts the customer first
Feature

Carhartt’s digital transformation puts the customer first

Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric.
By Sharon FlorentineJul, 19 2018
What’s disrupting supply chain and procurement?
At Your Managed Service

What’s disrupting supply chain and procurement?

Some innovations have already hit, others not yet. Best to be prepared.
By Brandon CurryJul, 17 2018
GraphQL: The API technology to watch in 2018
Commerce Tomorrow

GraphQL: The API technology to watch in 2018

With APIs now the default for commerce platforms, GraphQL (from Facebook) has recently been emerging as a “must have” layer for building commerce applications.
By Kelly GoetschJul, 17 2018
Flex strengthens supply chain with IAM
Feature

Flex strengthens supply chain with IAM

An identity and access management solution helps the technology company provision and deprovision identities for thousands of employees and supply chain partners, allowing CIO Gus Shahin to move on to more strategic efforts, including machine learning and a software-defined network.
By Clint BoultonJul, 10 2018
Balance the battle between process variations and standardization
Process Matters

Balance the battle between process variations and standardization

Creating process variations should always be approached with care in order to reduce unnecessary complexities and inefficiencies. These seven steps should help.
By Ivan SeseljJul, 3 2018
6 ERP trends for 2018
Feature

6 ERP trends for 2018

Organizations are ditching side books and upping compliance audits while exploring the impact AI, blockchain and augmented reality will have on their enterprise resource planning systems.
By Bruce HarphamJul, 3 2018
10 BI tools for data visualization
Feature

10 BI tools for data visualization

Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.
By Martin HellerJul, 2 2018
3 ways printing innovation is reshaping global supply chains
Keep Reinventing

3 ways printing innovation is reshaping global supply chains

Cloud-based solutions, 3D printing technology, and new printing materials and methods are shortening supply chains and creating greater consumer customization anytime on anything.
By Christoph SchellJun, 27 2018
6 most-dreaded IT projects
Feature

6 most-dreaded IT projects

Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.
By Dan TynanJun, 25 2018
How AI will revolutionize inventory management
Feature

How AI will revolutionize inventory management

AI is already optimizing every stage of inventory management and supply chains for early adopters. Here’s how your organization can get started.
By Mary BranscombeJun, 21 2018
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