Enterprise Applications
Digitally Uncensored
4 areas of SMB operation that benefit the most from SaaS
Small to midsize businesses move towards Software-as-a-Service in a digital-first landscape.
Building IT Relationships
How to negotiate the right deal with Microsoft
Tips for companies undergoing digital transformation looking to adopt or renew one of Microsoft’s key offerings.
Feature
5 CRM trends for 2018
Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience.
Feature
Sysco modernizes IT and ERP for the cloud
Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.
Opinion
How to fix your sales forecasting process
A misleading sales forecast impacts all kinds of end-of-quarter decisions, and resources can be wildly misallocated. Running some reports in your CRM system can identify areas of the forecast that are at risk.
Feature
What is inventory management? A system for streamlining operations
An inventory management system can help streamline your operations by keeping tabs on goods and supplies and by forecasting needs based on a wide array of data.
DealPost
5 reasons eSignatures are the must-have tool you don't think about
Many companies boast about going entirely digital, but continue to work with mountains of documents. Don't be that company.
News Analysis
SAP on Azure vies with Salesforce on AWS to break data out of silos
Data silos are bad, but strategies differ on the best way to break out of them.
Feature
Augmented reality edges into IT operations
Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption
News Analysis
SAP’s cloud analytics update offers insights in seconds, not months
With a refresh of its cloud analytics tools, SAP hopes to bring users new insights into their data more quickly and take some of the workload off the IT department.
Managing Innovation & Disruptive Technology
Drones in the supply chain: the evolving drone landscape and ecosystem
The integration of drones into the supply chain is upon the enterprise.
Opinion
Prepping for Dreamforce 2018: What to do now
Dreamforce is approaching, and the way to get the most out of that week in San Fran is by planning ahead.
About Digital Transformation
Can digital help re-invent banking?
How can IT leaders at financial institutions deliver positive digital experiences to customers and colleagues, despite operating in a highly regulated industry which is often dependent upon legacy technology?
Transformation Nation
Facing competing objectives, CIOs share prioritization strategies
Global IT leaders share the most effective ways to balance long-standing and innovative efforts.
Reviews
Wrike review: Project management made simple
Wrike stands out as an intuitive project management platform complete with resource management, automated request capturing, proofing and approval, and more.
Feature
How AI is revolutionizing business productivity
Rather than replacing staff, current AI tools and services are boosting employee productivity by improving workflows, expediting search and discovery, and fine-tuning collaboration.
Feature
Anthem taps RPA, AI in digital transformation push
The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
ERP Talking Points
7 things you need to know about maintaining your ERP system
Have your ERP system in place but unsure of the steps you should be taking to maintain it? We have detailed the 7 things you need to be most aware of when it comes to the upkeep of your ERP system.
Feature
Augmented reality examples: 9 ways companies are putting AR to work
AR is no longer a future tech dream; it has become a realistic, game-changing tool for visualizing data in industries from engineering and manufacturing to construction and healthcare.
Analysis
3 CRM use cases: Which is right for you?
Let's look at the big three CRM use cases from 50,000 feet so you can see where your organization’s processes and people fit.
Tech Policy Perspectives
Online manipulation is the latest data protection debate
The furor over “dark patterns” reveals the limits of consumer control as the primary tool of data protection.How-To
What is CRM? Software for managing customer data
Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.
Make IT Happen
Can Centers of Excellence become a separate line of business in software outsourcing?
The current competition on the software development market is so intense that awards, conferences, partnerships and other marketing crafts fade in the buzz. To win the race for a dream customer, the creative providers create a halo of uniqueness around the brand, while the wise create Centers of Excellence and let them rule.
The Enterprise Ecosystem
Millennials say no to legacy software
For your upcoming software purchases, think beyond the feature set and cost axes. Make it a strategic goal to have a modern ecosystem using ubiquitous, current technologies. Top talent wants more than high pay. Give them something to get excited about.
Feature
How health care orgs are addressing AI challenges
Health care companies are embracing artificial intelligence for everything from drug research to diagnostics, but challenges centered around privacy, data and the AI ‘black box’ remain.
Feature
The top 8 supply chain management certifications
Here are eight supply chain management certifications to help demonstrates your skills and elevate your SCM career.
Analysis
3 reasons CRM financial analysis always fails
A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.
Listen and Adapt: Thinking Organizations
Business excellence: why sound business methods fail so often
Don’t confuse the scaffolding for the building.
Feature
8 keys to a successful RPA implementation
Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.
Process Matters
Why process is key for growing companies
Why do some companies start out strong then fail to sustain their success as they grow? Process discipline is one of the essential ingredients required to help growing companies thrive.
ERP Talking Points
5 benefits of an ERP system review
A system review is a health check for your ERP system.
Feature
Carhartt’s digital transformation puts the customer first
Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric.
At Your Managed Service
What’s disrupting supply chain and procurement?
Some innovations have already hit, others not yet. Best to be prepared.
Commerce Tomorrow
GraphQL: The API technology to watch in 2018
With APIs now the default for commerce platforms, GraphQL (from Facebook) has recently been emerging as a “must have” layer for building commerce applications.
Feature
Flex strengthens supply chain with IAM
An identity and access management solution helps the technology company provision and deprovision identities for thousands of employees and supply chain partners, allowing CIO Gus Shahin to move on to more strategic efforts, including machine learning and a software-defined network.
Process Matters
Balance the battle between process variations and standardization
Creating process variations should always be approached with care in order to reduce unnecessary complexities and inefficiencies. These seven steps should help.
Feature
6 ERP trends for 2018
Organizations are ditching side books and upping compliance audits while exploring the impact AI, blockchain and augmented reality will have on their enterprise resource planning systems.
Feature
10 BI tools for data visualization
Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.
Keep Reinventing
3 ways printing innovation is reshaping global supply chains
Cloud-based solutions, 3D printing technology, and new printing materials and methods are shortening supply chains and creating greater consumer customization anytime on anything.
Feature
6 most-dreaded IT projects
Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.
Feature
How AI will revolutionize inventory management
AI is already optimizing every stage of inventory management and supply chains for early adopters. Here’s how your organization can get started.
ERP Talking Points
4 reasons you should move to a cloud-hosted ERP
With more and more businesses moving their ERP system to the cloud, find out the key benefits of a cloud-hosted ERP.
Feature
Loot Crate ERP implementation leads to innovation
The collectibles subscription startup embraces NetSuite for its ERP and builds a critical assortment planner application with the cloud software company's help.
Feature
Martech spending in 2018: What CIOs need to know
From CRM and business intelligence to chatbots and automation, marketers have spending plans across the marketing tech stack.The Adaptive CIO
The future of CRM
What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.
Bone of Contention
New purpose-built platforms are ready to leverage the Age of Instrumentation
The information technology industry is rife with tools developed to serve a specific need.
News Analysis
SAP wants to woo businesses back to its CRM
Woo, not sue: That's SAP's new strategy for dealing with customers that want to access their core ERP data through a cloud-based CRM system.
Feature
10 things you need in a CRM vendor proposal (and 3 you don't)
If you're doing a CRM system conversion, expansion, or initial implementation, there are some things you need to look for — and look out for — in a vendor proposal. We'll help you sort it out.
Feature
CRM and GDPR: 8 points you may have missed
Today is the first day of the rest of your life … or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but that’s not all.
Feature
How IoT will reinvent supply chain management
Companies are increasingly adding IoT to their logistics operations in pursuit of greater visibility and efficiency in their supply chains — and to stave off disruptions to come.
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Sponsored By AWS and Capgemini
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Sponsored By Synopsys
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Sponsored By Lenovo
