Today is the first day of the rest of your life … or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but that’s not all.
Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmart’s acquisition of a majority stake in Flipkart.
CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true … except for the parts that they leave out. Here are some truths that they won't share but you should understand.
Human capital management applications cover a lot of ground — from benefits administration to talent acquisition. This report summary will help you get started in your evaluation process, with user reviews based on product features and satisfaction as well as vendor experience and capabilities.
Program managers must regularly check the health of four different kinds of relationships to increase their chances of developing a successful program. Otherwise, they'll face their own version of the 'Prisoner's Dilemma.'
Ensuring the quality of a software product is more than bug fixing. Today, it is about detecting technical and business pains. Following this ultimate way of software evaluation, you can cure your product pains before they turn into your debts.
Salesforce, WordPress, Simplemachines, BB engines…they all have demos for community-building tools that will daze and amaze. But which one’s for you? Don’t go shopping until you’ve answered these questions.
Many businesses undervalue the planning that must go into CRM selection and overlook the importance of defining the capabilities and results that will matter most to their organization. Don't be one of them.
With great power comes great responsibility. As the details of the Facebook and Cambridge Analytica scandal reveal, the IT industry is still grappling with the question of how to deal with ethical dilemmas.
Choosing a software service provider has always been a challenging task that kept executives awake at night. However, there is a clear and simple way helping to see the big picture and cure insomnia – a magic matrix.
The new partnership between Amazon and Kohl’s is just the type of forward-thinking experiment retailers may need to succeed in today's competitive commerce landscape. These companies looked past their competitive motivations to make consumer experience priority number one. And all bets are on that this won’t be the last time we hear about retailers using their natural symmetries to find their way forward.
The number of people using cryptocurrencies is on the rise and is only expected to grow over the next few years. Accepting these currencies from your customers is thus a strategic decision that can put you at a competitive advantage.
Customer relationship management (CRM) software can help businesses foster new sales opportunities and improve internal efforts to organize around key objectives. And with these free tools, CRM doesn't have to be an expensive undertaking.
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