Enterprise Applications
Tech Policy Perspectives
In praise of personalized pricing
Despite what you might have heard, personalized pricing would be fair and efficient.
Feature
7 tips for battle-testing new technologies
CIOs offer recommendations for conducting proof-of-concept technology tests, as well as vendor “bake-offs.”
I’ve Been Thinking – So Should You
Why would Goliath buy a coyote?
Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmart’s acquisition of a majority stake in Flipkart.
Opinion
10 dirty secrets of CRM
CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true … except for the parts that they leave out. Here are some truths that they won't share but you should understand.
Reviews
Best HCM software: Comparing 7 human capital management platforms
Human capital management applications cover a lot of ground — from benefits administration to talent acquisition. This report summary will help you get started in your evaluation process, with user reviews based on product features and satisfaction as well as vendor experience and capabilities.
Feature
Should you let IT teams choose their own collaboration tools?
CIOs should give IT departments the freedom to choose the collaboration tools that work best for them — without losing sight of security and compliance.
The Digital Workplace
Workplace announcements at F8 2018 show Facebook is serious about the enterprise
Workplace announcements at the F8 conference around integrations show business decision-makers that Facebook is serious about enterprise collaboration.
Feature
Best free data analytics tools, 2018
Data analytics software doesn’t have to cost a lot to be effective. These free tools can help businesses uncover new insights and draw valuable predictions from various data sources.
Building IT Relationships
Implementing SAP S4/HANA digital core – Don’t be a prisoner to unnecessary costs
Program managers must regularly check the health of four different kinds of relationships to increase their chances of developing a successful program. Otherwise, they'll face their own version of the 'Prisoner's Dilemma.'
Feature
7 ways to embrace shadow IT and win
Shining a light on shadow IT can reveal potentially useful and productive technologies. Here's how to meet employees' hidden needs — reliably and securely.
The Digital CIO
Why customer service needs artificial intelligence
Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers.
Feature
AI in the supply chain: Logistics gets smart
Interest in machine learning and AI for SCM is increasing as companies envision a more predictable, automated future for logistics and distribution.
The Adaptive CIO
A roadmap forward for payments
Payments have received significant interest and investment over the last several years. However, no one has created a solution having the complete value proposition of paper and plastic predecessors.
Winning in the Age of the Connected Customer
How millennials are changing B2B commerce
Millennials’ technology habits are accelerating the adoption of digital commerce.
The Digital CIO
Why CIOs should care about the evolution of collaboration technology
At Cisco's latest Collaboration Summit, the company provided a view into how different collaboration technology is today and where it’s going.
Talking Tech in the Age of Cloud
Why CFOs (and CIOs) are finally embracing cloud ERP
Cloud plus AI could turn enterprise resource planning software into true expert systems.
Inside Software Development Outsourcing
What technology risks can cause software outsourcing to fail?
Looking at what risks technology can pose to software development outsourcing.
Creating IT Value
Robotic process automation is reworking supply chains
RPA is colliding with business process services and inevitably will disrupt supply chains.
Make IT Happen
The ultimate way to effective software evaluation
Ensuring the quality of a software product is more than bug fixing. Today, it is about detecting technical and business pains. Following this ultimate way of software evaluation, you can cure your product pains before they turn into your debts.
Analysis
6 reasons to pump the brakes on AI
Artificial intelligence is wending its way into business processes. But CIOs should pause and research the potential business impact of AI tools — both good and bad.
Opinion
Building a customer community: 13 critical questions to get started
Salesforce, WordPress, Simplemachines, BB engines…they all have demos for community-building tools that will daze and amaze. But which one’s for you? Don’t go shopping until you’ve answered these questions.
ERP Talking Points
How to select the right ERP system solution
With any large software purchase, it's important to understand the steps involved to ensure the procurement processes runs as smoothly as possible.
Winning in the Age of the Connected Customer
Why purpose-built beats custom-built for commerce applications
When considering whether to buy or build your enterprise's next commerce platform.
Inside Software Development Outsourcing
What management risks can cause software outsourcing to fail?
Looking at what risks management can pose to software development outsourcing.
Feature
What is the best CRM software? Key features to look for
Many businesses undervalue the planning that must go into CRM selection and overlook the importance of defining the capabilities and results that will matter most to their organization. Don't be one of them.Feature
Should software developers have a code of ethics?
With great power comes great responsibility. As the details of the Facebook and Cambridge Analytica scandal reveal, the IT industry is still grappling with the question of how to deal with ethical dilemmas.
Business in a Digital Age
How to deal with legacy systems, the Achilles’ Heel of digital transformation
7 issues to keep in mind while dealing with legacy systems.
Feature
Slack anchors digital transformation at 21st Century Fox
Jeff Dow says Slack has become the hub of collaboration for the entertainment giant. Here Dow describes how Slack migrated from IT to the remaining business units.
Safe Commerce
Ecommerce will be safer than ever thanks to blockchain technology
The current model has already proven itself to be insufficient, and the consequences of inaction could impact not just retailers themselves, but millions of users across the globe.
Feature
Busting bias in AI
Bias in AI systems can lead to unintended consequences. Making sure you you understand the ways AI systems are interpreting the data they receive is one way to address the problem.
Safe Commerce
In ‘trustless’ payment systems, trust is still necessary
Blockchain cannot eliminate trust from the equation, but it can reduce the burden that trust places on any system.
Make IT Happen
A magic matrix of software service provider integration
Choosing a software service provider has always been a challenging task that kept executives awake at night. However, there is a clear and simple way helping to see the big picture and cure insomnia – a magic matrix.
Data in the Digital Age
Using mobile location data to track the Amazon bump, and other retail data innovations
The new partnership between Amazon and Kohl’s is just the type of forward-thinking experiment retailers may need to succeed in today's competitive commerce landscape. These companies looked past their competitive motivations to make consumer experience priority number one. And all bets are on that this won’t be the last time we hear about retailers using their natural symmetries to find their way forward.
Agile Enterprise
5 keys to digital transformation
The enterprise IT organization should play a leadership role in digital transformation with these five key steps.
Inside Software Development Outsourcing
What business risks can cause software outsourcing to fail
Looking at what business risks can be posed to software development outsourcing.
How-To
Deduping in Salesforce: The complete how-to
Don’t be duped by Salesforce.com duplicate records. Deduping seems like one of those routine system maintenance issues, but it’s actually very tricky and there's no undo.
Feature
Sloan Valve two-steps its ERP upgrade in hybrid cloud switch
CIO Tom Coleman is shifting Sloan’s ERP operations to SAP S/4 HANA in two stages to enable the commercial plumbing products manufacturer to better reap the benefits of business insights and the cloud.
IT for SMBs
A startup guide to accepting cryptocurrency transactions
The number of people using cryptocurrencies is on the rise and is only expected to grow over the next few years. Accepting these currencies from your customers is thus a strategic decision that can put you at a competitive advantage.
Feature
Best free CRM software, 2018: 7 top tools
Customer relationship management (CRM) software can help businesses foster new sales opportunities and improve internal efforts to organize around key objectives. And with these free tools, CRM doesn't have to be an expensive undertaking.
ERP Talking Points
Integrating your enterprise resource planning system with customer relationship management
Integrating new ERP software with their Customer Relationship Management (CRM) system provides a number of time-saving and data-related benefits.
Safe Commerce
Household names bring new tech to consumers with blockchain
The acceptance and opportunities granted by the support of blockchain by major names like Amazon and Google add to ongoing momentum while paving the path for further disruption.
Opinion
Salesforce administrator responsibilities: What needs to be done and when
What does a Salesforce administrator do all day, week or month? Here's the general rundown.
Safe Commerce
Predicting the future with social physics and blockchain
Identifying and appreciating the human presence in markets is crucial to determine what kind of future cryptocurrency has.
Safe Commerce
Smart contracts still miles away from living up to their name
Smart contracts seemingly create automatically enforceable agreements but the reality is this blockchain technology still has a long way to go.
Reviews
The best ERP systems: 10 enterprise resource planning tools compared
Picking a new enterprise resource planning system – or renewing with your existing ERP vendor – is a complex evaluation. To help you make the call, download this report based on 408 reviews submitted by ERP users.
A CIO’s Guide to ERP
Unveiling the ERP Pain-O-Meter
The experiences as an ERP (Enterprise Resource Planning) software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter.
ERP Talking Points
5 signs it’s time to upgrade your ERP system
Debating whether you should upgrade your ERP system? Here's a list of the key signs that your business is being held back by its current version.
Diverse-IT
How VR can improve anti-harassment training
Startup Vantage Point uses VR to improve anti-harassment training, allowing participants to experience a situation in which they're a bystander and practice responses.
Safe Commerce
Companies embrace blockchain to modernize loyalty programs
Unlike the current standards for awarding miles and points to loyal customers that come with numerous restrictions attached, new blockchain-based services are demonstrating that the capability for building a model that serves all participants across the value-chain in a mutually beneficial way.
Feature
CRM vs. ERP: What's the difference and which do you need?
Both CRM and ERP systems handle contacts, companies, quotes, orders and forecasts… and they may handle line-item configuration, bundles, delivery schedules and invoices. Where does one start and the other stop? Behold this guide for the bewildered.
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Sponsored By AWS and Capgemini
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Sponsored By Synopsys
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Sponsored By Lenovo
