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Enterprise Applications

In praise of personalized pricing
Tech Policy Perspectives

In praise of personalized pricing

Despite what you might have heard, personalized pricing would be fair and efficient.
By Mark MacCarthyMay, 23 2018
7 tips for battle-testing new technologies
Feature

7 tips for battle-testing new technologies

CIOs offer recommendations for conducting proof-of-concept technology tests, as well as vendor “bake-offs.”
By Clint BoultonMay, 16 2018
Why would Goliath buy a coyote?
I’ve Been Thinking – So Should You

Why would Goliath buy a coyote?

Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmart’s acquisition of a majority stake in Flipkart.
By Randy PenningtonMay, 15 2018
10 dirty secrets of CRM
Opinion

10 dirty secrets of CRM

CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true … except for the parts that they leave out. Here are some truths that they won't share but you should understand.
By David TaberMay, 15 2018
Best HCM software: Comparing 7 human capital management platforms
Reviews

Best HCM software: Comparing 7 human capital management platforms

Human capital management applications cover a lot of ground — from benefits administration to talent acquisition. This report summary will help you get started in your evaluation process, with user reviews based on product features and satisfaction as well as vendor experience and capabilities.
By Dan MuseMay, 11 2018
Should you let IT teams choose their own collaboration tools?
Feature

Should you let IT teams choose their own collaboration tools?

CIOs should give IT departments the freedom to choose the collaboration tools that work best for them — without losing sight of security and compliance.
By Sharon FlorentineMay, 8 2018
Workplace announcements at F8 2018 show Facebook is serious about the enterprise
The Digital Workplace

Workplace announcements at F8 2018 show Facebook is serious about the enterprise

Workplace announcements at the F8 conference around integrations show business decision-makers that Facebook is serious about enterprise collaboration.
By David SmithMay, 4 2018
Best free data analytics tools, 2018
Feature

Best free data analytics tools, 2018

Data analytics software doesn’t have to cost a lot to be effective. These free tools can help businesses uncover new insights and draw valuable predictions from various data sources.
By Matt KapkoMay, 4 2018
Implementing SAP S4/HANA digital core – Don’t be a prisoner to unnecessary costs
Building IT Relationships

Implementing SAP S4/HANA digital core – Don’t be a prisoner to unnecessary costs

Program managers must regularly check the health of four different kinds of relationships to increase their chances of developing a successful program. Otherwise, they'll face their own version of the 'Prisoner's Dilemma.'
By John BeldenMay, 3 2018
7 ways to embrace shadow IT and win
Feature

7 ways to embrace shadow IT and win

Shining a light on shadow IT can reveal potentially useful and productive technologies. Here's how to meet employees' hidden needs — reliably and securely.
By John EdwardsMay, 3 2018
Why customer service needs artificial intelligence
The Digital CIO

Why customer service needs artificial intelligence

Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers.
By Zeus KerravalaMay, 2 2018
AI in the supply chain: Logistics gets smart
Feature

AI in the supply chain: Logistics gets smart

Interest in machine learning and AI for SCM is increasing as companies envision a more predictable, automated future for logistics and distribution.
By Maria KorolovMay, 2 2018
A roadmap forward for payments
The Adaptive CIO

A roadmap forward for payments

Payments have received significant interest and investment over the last several years. However, no one has created a solution having the complete value proposition of paper and plastic predecessors.
By Myles SuerMay, 1 2018
How millennials are changing B2B commerce
Winning in the Age of the Connected Customer

How millennials are changing B2B commerce

Millennials’ technology habits are accelerating the adoption of digital commerce.
By Ray GradyMay, 1 2018
Why CIOs should care about the evolution of collaboration technology
The Digital CIO

Why CIOs should care about the evolution of collaboration technology

At Cisco's latest Collaboration Summit, the company provided a view into how different collaboration technology is today and where it’s going.
By Zeus KerravalaApr, 27 2018
Why CFOs (and CIOs) are finally embracing cloud ERP
Talking Tech in the Age of Cloud

Why CFOs (and CIOs) are finally embracing cloud ERP

Cloud plus AI could turn enterprise resource planning software into true expert systems.
By Barbara DarrowApr, 25 2018
What technology risks can cause software outsourcing to fail?
Inside Software Development Outsourcing

What technology risks can cause software outsourcing to fail?

Looking at what risks technology can pose to software development outsourcing.
By Steve MezakApr, 24 2018
Robotic process automation is reworking supply chains
Creating IT Value

Robotic process automation is reworking supply chains

RPA is colliding with business process services and inevitably will disrupt supply chains.
By Peter Bendor-SamuelApr, 24 2018
The ultimate way to effective software evaluation
Make IT Happen

The ultimate way to effective software evaluation

Ensuring the quality of a software product is more than bug fixing. Today, it is about detecting technical and business pains. Following this ultimate way of software evaluation, you can cure your product pains before they turn into your debts.
By Boris KontsevoiApr, 12 2018
6 reasons to pump the brakes on AI
Analysis

6 reasons to pump the brakes on AI

Artificial intelligence is wending its way into business processes. But CIOs should pause and research the potential business impact of AI tools — both good and bad.
By Clint BoultonApr, 9 2018
Building a customer community: 13 critical questions to get started
Opinion

Building a customer community: 13 critical questions to get started

Salesforce, WordPress, Simplemachines, BB engines…they all have demos for community-building tools that will daze and amaze. But which one’s for you? Don’t go shopping until you’ve answered these questions.
By David TaberApr, 9 2018
How to select the right ERP system solution
ERP Talking Points

How to select the right ERP system solution

With any large software purchase, it's important to understand the steps involved to ensure the procurement processes runs as smoothly as possible.
By Ryan WarnockApr, 6 2018
Why purpose-built beats custom-built for commerce applications
Winning in the Age of the Connected Customer

Why purpose-built beats custom-built for commerce applications

When considering whether to buy or build your enterprise's next commerce platform.
By Ray GradyApr, 4 2018
What management risks can cause software outsourcing to fail?
Inside Software Development Outsourcing

What management risks can cause software outsourcing to fail?

Looking at what risks management can pose to software development outsourcing.
By Steve MezakApr, 4 2018
What is the best CRM software? Key features to look for
Feature

What is the best CRM software? Key features to look for

Many businesses undervalue the planning that must go into CRM selection and overlook the importance of defining the capabilities and results that will matter most to their organization. Don't be one of them.
By Matt KapkoApr, 3 2018
Feature

Should software developers have a code of ethics?

With great power comes great responsibility. As the details of the Facebook and Cambridge Analytica scandal reveal, the IT industry is still grappling with the question of how to deal with ethical dilemmas.
By Sharon FlorentineMar, 30 2018
How to deal with legacy systems, the Achilles’ Heel of digital transformation
Business in a Digital Age

How to deal with legacy systems, the Achilles’ Heel of digital transformation

7 issues to keep in mind while dealing with legacy systems.
By Prashant KelkerMar, 29 2018
Slack anchors digital transformation at 21st Century Fox
Feature

Slack anchors digital transformation at 21st Century Fox

Jeff Dow says Slack has become the hub of collaboration for the entertainment giant. Here Dow describes how Slack migrated from IT to the remaining business units.
By Clint BoultonMar, 29 2018
Ecommerce will be safer than ever thanks to blockchain technology
Safe Commerce

Ecommerce will be safer than ever thanks to blockchain technology

The current model has already proven itself to be insufficient, and the consequences of inaction could impact not just retailers themselves, but millions of users across the globe.
By Ralph TkatchukMar, 27 2018
Busting bias in AI
Feature

Busting bias in AI

Bias in AI systems can lead to unintended consequences. Making sure you you understand the ways AI systems are interpreting the data they receive is one way to address the problem.
By Sharon FlorentineMar, 23 2018
In ‘trustless’ payment systems, trust is still necessary
Safe Commerce

In ‘trustless’ payment systems, trust is still necessary

Blockchain cannot eliminate trust from the equation, but it can reduce the burden that trust places on any system.
By Ralph TkatchukMar, 20 2018
A magic matrix of software service provider integration
Make IT Happen

A magic matrix of software service provider integration

Choosing a software service provider has always been a challenging task that kept executives awake at night. However, there is a clear and simple way helping to see the big picture and cure insomnia – a magic matrix.
By Boris KontsevoiMar, 16 2018
Using mobile location data to track the Amazon bump, and other retail data innovations
Data in the Digital Age

Using mobile location data to track the Amazon bump, and other retail data innovations

The new partnership between Amazon and Kohl’s is just the type of forward-thinking experiment retailers may need to succeed in today's competitive commerce landscape. These companies looked past their competitive motivations to make consumer experience priority number one. And all bets are on that this won’t be the last time we hear about retailers using their natural symmetries to find their way forward.
By Gladys KongMar, 16 2018
5 keys to digital transformation
Agile Enterprise

5 keys to digital transformation

The enterprise IT organization should play a leadership role in digital transformation with these five key steps.
By Scott JohnstonMar, 15 2018
What business risks can cause software outsourcing to fail
Inside Software Development Outsourcing

What business risks can cause software outsourcing to fail

Looking at what business risks can be posed to software development outsourcing.
By Steve MezakMar, 14 2018
Deduping in Salesforce: The complete how-to
How-To

Deduping in Salesforce: The complete how-to

Don’t be duped by Salesforce.com duplicate records. Deduping seems like one of those routine system maintenance issues, but it’s actually very tricky and there's no undo.
By David TaberMar, 13 2018
Sloan Valve two-steps its ERP upgrade in hybrid cloud switch
Feature

Sloan Valve two-steps its ERP upgrade in hybrid cloud switch

CIO Tom Coleman is shifting Sloan’s ERP operations to SAP S/4 HANA in two stages to enable the commercial plumbing products manufacturer to better reap the benefits of business insights and the cloud.
By Clint BoultonMar, 13 2018
A startup guide to accepting cryptocurrency transactions
IT for SMBs

A startup guide to accepting cryptocurrency transactions

The number of people using cryptocurrencies is on the rise and is only expected to grow over the next few years. Accepting these currencies from your customers is thus a strategic decision that can put you at a competitive advantage.
By Chris LowMar, 12 2018
Best free CRM software, 2018: 7 top tools
Feature

Best free CRM software, 2018: 7 top tools

Customer relationship management (CRM) software can help businesses foster new sales opportunities and improve internal efforts to organize around key objectives. And with these free tools, CRM doesn't have to be an expensive undertaking.
By Matt KapkoMar, 12 2018
Integrating your enterprise resource planning system with customer relationship management
ERP Talking Points

Integrating your enterprise resource planning system with customer relationship management

Integrating new ERP software with their Customer Relationship Management (CRM) system provides a number of time-saving and data-related benefits.
By Ryan WarnockMar, 8 2018
Household names bring new tech to consumers with blockchain
Safe Commerce

Household names bring new tech to consumers with blockchain

The acceptance and opportunities granted by the support of blockchain by major names like Amazon and Google add to ongoing momentum while paving the path for further disruption.
By Ralph TkatchukFeb, 22 2018
Salesforce administrator responsibilities: What needs to be done and when
Opinion

Salesforce administrator responsibilities: What needs to be done and when

What does a Salesforce administrator do all day, week or month? Here's the general rundown.
By David TaberFeb, 20 2018
Predicting the future with social physics and blockchain
Safe Commerce

Predicting the future with social physics and blockchain

Identifying and appreciating the human presence in markets is crucial to determine what kind of future cryptocurrency has.
By Ralph TkatchukFeb, 15 2018
Smart contracts still miles away from living up to their name
Safe Commerce

Smart contracts still miles away from living up to their name

Smart contracts seemingly create automatically enforceable agreements but the reality is this blockchain technology still has a long way to go.
By Ralph TkatchukFeb, 13 2018
The best ERP systems: 10 enterprise resource planning tools compared
Reviews

The best ERP systems: 10 enterprise resource planning tools compared

Picking a new enterprise resource planning system – or renewing with your existing ERP vendor – is a complex evaluation. To help you make the call, download this report based on 408 reviews submitted by ERP users.
By Dan MuseFeb, 13 2018
Unveiling the ERP Pain-O-Meter
A CIO’s Guide to ERP

Unveiling the ERP Pain-O-Meter

The experiences as an ERP (Enterprise Resource Planning) software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter.
By Jay DeakinsFeb, 12 2018
5 signs it’s time to upgrade your ERP system
ERP Talking Points

5 signs it’s time to upgrade your ERP system

Debating whether you should upgrade your ERP system? Here's a list of the key signs that your business is being held back by its current version.
By Ryan WarnockFeb, 9 2018
How VR can improve anti-harassment training
Diverse-IT

How VR can improve anti-harassment training

Startup Vantage Point uses VR to improve anti-harassment training, allowing participants to experience a situation in which they're a bystander and practice responses.
By Sharon FlorentineFeb, 9 2018
Companies embrace blockchain to modernize loyalty programs
Safe Commerce

Companies embrace blockchain to modernize loyalty programs

Unlike the current standards for awarding miles and points to loyal customers that come with numerous restrictions attached, new blockchain-based services are demonstrating that the capability for building a model that serves all participants across the value-chain in a mutually beneficial way.
By Ralph TkatchukFeb, 6 2018
CRM vs. ERP: What's the difference and which do you need?
Feature

CRM vs. ERP: What's the difference and which do you need?

Both CRM and ERP systems handle contacts, companies, quotes, orders and forecasts… and they may handle line-item configuration, bundles, delivery schedules and invoices. Where does one start and the other stop? Behold this guide for the bewildered.
By David TaberFeb, 6 2018
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