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Enterprise Applications

Salesforce administrator responsibilities: What needs to be done and when
Opinion

Salesforce administrator responsibilities: What needs to be done and when

What does a Salesforce administrator do all day, week or month? Here's the general rundown.
By David TaberFeb, 20 2018
Predicting the future with social physics and blockchain
Safe Commerce

Predicting the future with social physics and blockchain

Identifying and appreciating the human presence in markets is crucial to determine what kind of future cryptocurrency has.
By Ralph TkatchukFeb, 15 2018
Smart contracts still miles away from living up to their name
Safe Commerce

Smart contracts still miles away from living up to their name

Smart contracts seemingly create automatically enforceable agreements but the reality is this blockchain technology still has a long way to go.
By Ralph TkatchukFeb, 13 2018
The best ERP systems: 10 enterprise resource planning tools compared
Reviews

The best ERP systems: 10 enterprise resource planning tools compared

Picking a new enterprise resource planning system – or renewing with your existing ERP vendor – is a complex evaluation. To help you make the call, download this report based on 408 reviews submitted by ERP users.
By Dan MuseFeb, 13 2018
Unveiling the ERP Pain-O-Meter
A CIO’s Guide to ERP

Unveiling the ERP Pain-O-Meter

The experiences as an ERP (Enterprise Resource Planning) software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter.
By Jay DeakinsFeb, 12 2018
5 signs it’s time to upgrade your ERP system
ERP Talking Points

5 signs it’s time to upgrade your ERP system

Debating whether you should upgrade your ERP system? Here's a list of the key signs that your business is being held back by its current version.
By Ryan WarnockFeb, 9 2018
How VR can improve anti-harassment training
Diverse-IT

How VR can improve anti-harassment training

Startup Vantage Point uses VR to improve anti-harassment training, allowing participants to experience a situation in which they're a bystander and practice responses.
By Sharon FlorentineFeb, 9 2018
Companies embrace blockchain to modernize loyalty programs
Safe Commerce

Companies embrace blockchain to modernize loyalty programs

Unlike the current standards for awarding miles and points to loyal customers that come with numerous restrictions attached, new blockchain-based services are demonstrating that the capability for building a model that serves all participants across the value-chain in a mutually beneficial way.
By Ralph TkatchukFeb, 6 2018
CRM vs. ERP: What's the difference and which do you need?
Feature

CRM vs. ERP: What's the difference and which do you need?

Both CRM and ERP systems handle contacts, companies, quotes, orders and forecasts… and they may handle line-item configuration, bundles, delivery schedules and invoices. Where does one start and the other stop? Behold this guide for the bewildered.
By David TaberFeb, 6 2018
A product management manifesto – what it is and why you need it, part 2
Product Innovation & Technology Strategy

A product management manifesto – what it is and why you need it, part 2

The 10-point product manager manifesto that will help you beat your competition to market and the next innovation.
By Patrick TickleFeb, 5 2018
Implement an agile monetization ecosystem or else
The Agile Monetization Blog

Implement an agile monetization ecosystem or else

Digital transformation means building your enterprise's agile monetization ecosystem.
By Nathan ShinnFeb, 2 2018
Meet the woman making sure fans get Super Bowl tickets
Diverse-IT

Meet the woman making sure fans get Super Bowl tickets

Camila Franco, the woman behind the scenes at StubHub, is making Super Bowl LII dreams come true for New England Patriots and Philadelphia Eagles fans.
By Sharon FlorentineFeb, 2 2018
Don’t let crappy software drive your employees away
Feature

Don’t let crappy software drive your employees away

User experience has a much more significant impact on talent acquisition and retention that you’d think.
By Sharon FlorentineFeb, 2 2018
8 CRM implementation best practices
How-To

8 CRM implementation best practices

A poor-quality CRM implementation can significantly impact the bottom line. Here’s what you should consider when choosing and rolling out a CRM system to ensure a faster return on your enterprise software investment.
By Jennifer Lonoff SchiffJan, 31 2018
Driscoll’s cultivates digital strategy with AI, blockchain
Feature

Driscoll’s cultivates digital strategy with AI, blockchain

The berry producer is exploring emerging technologies to establish a holistic view of the business, from research and development to business operations.
By Clint BoultonJan, 31 2018
The battle between ERP and CRM for B2B commerce
Winning in the Age of the Connected Customer

The battle between ERP and CRM for B2B commerce

Change can be intimidating, and ERP loyalists must either adapt or risk losing market share.
By Ray GradyJan, 30 2018
Predictive software engineering: the ultimate way to deliver working software
Make IT Happen

Predictive software engineering: the ultimate way to deliver working software

The framework consists of seven specific concepts. Together they ensure transparency, as well as render the process controllable and predictable in its essence.
By Boris KontsevoiJan, 29 2018
15 places to use requirements when selecting enterprise software
Best-Fit Enterprise Software

15 places to use requirements when selecting enterprise software

Not understanding how important requirements are and where they are used is the root cause of most problems with implementing software.
By Chris DoigJan, 29 2018
5 steps to build a business case for customer journey mapping
Destination: Transformation

5 steps to build a business case for customer journey mapping

Customer journey mapping is crucial to helping your company improve the customer experience and building brand loyalty. Now to argue for it.
By Daniel HebdaJan, 29 2018
Is Ethereum’s smart contract dominance being eroded?
Safe Commerce

Is Ethereum’s smart contract dominance being eroded?

Smaller companies that offer vast improvements over Ethereum's use of smart contracts.
By Ralph TkatchukJan, 24 2018
The revolution finally hits business software
The Enterprise Ecosystem

The revolution finally hits business software

The last generation of business software was built by engineers. The next generation is being built by designers and engineers.
By Nathan BrownJan, 24 2018
The future of delivery processes and ways of working (ablauforganization)
Business in a Digital Age

The future of delivery processes and ways of working (ablauforganization)

Every business wants to be agile, but pitfalls lurk on the way. We show you how to circumvent them and succeed with pragmatic solutions.
By Prashant KelkerJan, 19 2018
4 ways big data will shake up supply chain systems
Feature

4 ways big data will shake up supply chain systems

Big data analytics can provide visibility into where things are, where they should be, and what’s gumming up the system.
By Jen A. MillerJan, 18 2018
Value-as-a-Service: the importance of strategic supplier management
Enterprise Service Management

Value-as-a-Service: the importance of strategic supplier management

Service management professionals are dealing with a great challenge: Coping with a high demand of value delivery while more and more strategic parts of the service delivery are being outsourced. Strategic supplier management plays an important role in being able to cope with the challenge ahead.
By Nancy LouisnordJan, 12 2018
What does blockchain mean for business and IoT?
Inside the Transforming Enterprise

What does blockchain mean for business and IoT?

Just what kind of an impact will blockchain have on businesses, and can it also be used as a tool to secure the IoT?
By Stephanie AtkinsonJan, 10 2018
How blockchain is becoming instrumental to social change
Safe Commerce

How blockchain is becoming instrumental to social change

Blockchain's ability to store information has applications and effects across industries.
By Ralph TkatchukJan, 10 2018
Leveraging machine learning to get more out of CRMs
Opinion

Leveraging machine learning to get more out of CRMs

Machine learning could be leveraged to capture more opportunities with customer resource management.
By Brian ThomasJan, 5 2018
How blockchain builds businesses around individuals
Safe Commerce

How blockchain builds businesses around individuals

The next generation of blockchain’s power users will be businesses in their own regard, motivating new users by example.
By Ralph TkatchukJan, 4 2018
CRM vs. marketing automation: What's the difference and which do you need?
Analysis

CRM vs. marketing automation: What's the difference and which do you need?

Both CRM and marketing automation systems handle leads, contacts and companies, but where does one start and the other stop? Behold this guide for the bewildered.
By David TaberDec, 26 2017
The future of ERP is AI
Feature

The future of ERP is AI

Despite cultural barriers and legacy tech, AI is poised to take over ERP functions, with ERP vendors adding new machine learning features and enterprises keen to investigate.
By Maria KorolovDec, 20 2017
The rise of Blockchain-as-a-Service
Safe Commerce

The rise of Blockchain-as-a-Service

For businesses and their ITDMs, the key is to have a blockchain strategy in place. The technology offers capabilities that could benefit most businesses, but further improvements are bound to come about as these platforms evolve their capabilities and services mature.
By Ralph TkatchukDec, 18 2017
GDPR: prepare your ERP system
ERP Talking Points

GDPR: prepare your ERP system

It's become clear that GDPR is an issue that businesses must start to plan and adjust for as soon as possible. Are you?
By Ryan WarnockDec, 13 2017
Holiday greetings: some assembly required
Building IT Relationships

Holiday greetings: some assembly required

The business equivalent of that phrase is even worse to hear during an ERP implementation…
By Jeff LazartoDec, 12 2017
Blockchain pilots show big-business promise
Feature

Blockchain pilots show big-business promise

The much-hyped, little-understood distributed ledger technology takes aim at big business, with promising pilot programs and rising demand for blockchain skills, though security and buy-in questions remain.
By Bill SnyderDec, 12 2017
Salesforce Lightning vs Classic: What you need to know now
Tip

Salesforce Lightning vs Classic: What you need to know now

Salesforce Classic isn't going away anytime soon, but that doesn't mean you shouldn't be planning your move to the new Lightning UI. Here’s a transition guide for the bewildered.
By David TaberDec, 12 2017
How digital is fueling a more dynamic B2B commerce world
Winning in the Age of the Connected Customer

How digital is fueling a more dynamic B2B commerce world

Digital commerce is a must for any brand operating in today’s B2B marketplace. But SaaS technology is the new prerequisite for growth.
By Ray GradyDec, 6 2017
Why an outsourced ERP system support desk could be the answer
ERP Talking Points

Why an outsourced ERP system support desk could be the answer

For many businesses, supporting their ERP system internally can prove to be a time-consuming and costly procedure. Outsourcing the requirements to a specialist service provider can often prove to be a more cost-effective decision.
By Ryan WarnockNov, 30 2017
Agile Scrumban: the best approach for customer success
Customer Success

Agile Scrumban: the best approach for customer success

An 'Agile Scrumban' solution, a combination of the Scrum framework and the Kanban system, both associated with agile, is ideal for managing customer success.
By Tim ConderNov, 28 2017
How blockchain tokens can be key to nurturing ecosystems
Safe Commerce

How blockchain tokens can be key to nurturing ecosystems

Ultimately, successful ecosystems are those that inspire users to consolidate activities within them. Tokens make the participation in these ecosystems not only convenient but also potentially profitable.
By Ralph TkatchukNov, 27 2017
The secret to orchestrating your digital mess
Engineer for What’s Next

The secret to orchestrating your digital mess

As the enterprise tech market expands to include more types of digital experiences, orchestration tools will become the secret sauce to keeping both internal and external experiences cohesive and seamless.
By Chris StoneNov, 20 2017
5 information security threats that will dominate 2018
Feature

5 information security threats that will dominate 2018

The global security threat outlook evolves with every coming year. To combat the threat in 2018, enterprises must understand these five global cyber threats.
By Thor OlavsrudNov, 20 2017
5 use cases for AI in the workplace
The Digital CIO

5 use cases for AI in the workplace

Cisco demonstrated how artificial intelligence can be used to improve company meetings.
By Zeus KerravalaNov, 16 2017
Future of the workplace is exciting, technologically innovative — and imminent
The Future of CRM

Future of the workplace is exciting, technologically innovative — and imminent

As long as the demand for “more,” “better” and “faster” continues, the vision for the future will be here before we know it.
By Rich GreenNov, 15 2017
How neural networks will transform e-commerce
Realities Of Innovation

How neural networks will transform e-commerce

E-commerce is a multi-trillion-dollar industry undergoing a big transformation – one that will permanently change the way we sell and the way consumers will buy.
By Irfan​ Jafrey​Nov, 14 2017
Why holiday mobile commerce is an opportunity for brick-and-mortar retail
Data in the Digital Age

Why holiday mobile commerce is an opportunity for brick-and-mortar retail

This holiday season, phone-wielding shoppers should be seen as a challenging opportunity for smarter retail marketing, not a reason for the holiday blues.
By Gladys KongNov, 13 2017
Blockchain IDs need international consensus
Safe Commerce

Blockchain IDs need international consensus

Just as they agreed on the booklet format of a passport and the information included within, they must also do so for the next generation of IDs.
By Ralph TkatchukNov, 13 2017
Ecommerce and the importance of staying organized
Safe Commerce

Ecommerce and the importance of staying organized

The tools of ecommerce allow you more control (and profits), but require an investment.
By Ralph TkatchukNov, 9 2017
5 Dreamforce 2017 takeaways to guide your CRM strategy
Opinion

5 Dreamforce 2017 takeaways to guide your CRM strategy

Dreamforce is the largest single-technology conference in the world, and it’s complete sensory overload. But there are some messages you need to pick up, loud and clear, for your CRM planning assumptions.
By David TaberNov, 7 2017
Talkdesk leverages AI to improve inside sales
News Analysis

Talkdesk leverages AI to improve inside sales

Talkdesk for Sales is an excellent example of how AI can be used to augment a worker’s skill set and make them more productive.
By Zeus KerravalaNov, 7 2017
Playing to win with enterprise technology
Engineer for What’s Next

Playing to win with enterprise technology

No matter what industry you’re in, enterprise organizations across the map are eyeing the most efficient, best of breed tools to power their workforces. When it comes to do-it-all platforms, however, don't believe the hype.
By Chris StoneOct, 31 2017
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