We commonly hear of the need to undertake a ‘digital transformation’ of our business and to operate with a ‘digital-first’ mindset, but what does this mean? There are a number of definitions, but ‘digital’, as applied to a business, is the process of leveraging digital technologies to drive improved business processes and enhanced stakeholder engagements. It is more of a mindset, a way of conducting business than it is a set of processes and procedures.
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