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5 lessons BofA’s tech chief learned from the pandemic

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Innovation vs. operations: A critical balancing act IT must master

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Allyship: Stepping up for a more inclusive IT

IT leaders seeking to make a difference on diversity must become better allies of marginalized groups in IT, a process that requires reflection and courage in assuring issues are addressed and voices are uplifted.

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AI in the enterprise: Succeeding with agile dataOps and machine learning

Recent research finds that 50 percent of companies have adopted AI in at least one business function while the other 50 percent are early in their AI journeys. How can more organizations take steps to get the culture, data, and...

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The quest for end-to-end intelligent automation

AI-powered process automation remains piecemeal, but new innovations are arising to fill the gaps, bringing the promise of fully intelligent automation that much closer.

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7 IT governance myths

Are flawed beliefs damaging your IT organization’s governance framework? Here’s a rundown of common fallacies that should be immediately rooted out.

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Movers and ShakersBy

New US CIO appointments, May 2021

Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role.

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7 pitfalls that undermine DevOps success

IT leaders seeking faster delivery of apps and services are increasingly turning to DevOps. But blending development and operations is tricky business.

Neda Tabatabaie, vice president of business analytics and technology, San Jose Sharks

San Jose Sharks build fan engagement with analytics

Seeking better insight into its marketing efforts, the NHL hockey team is breaking down data silos between business functions and leveraging data in new ways to maximize fan revenue.

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Signet adds virtual facet to jewelry sales in pandemic play

Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.

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The new IT skills mandate for digital success

New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.

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GSK takes an agile approach to finding value in data

Join us as GlaxoSmithKline (GSK) shares the company’s strategy for deriving value from its data and developing the experience and expertise to tackle more challenging data projects down the road.

Carol Juel, CIO, Synchrony

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.

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Healthcare CIOs fear (and fend off) ransomware threats amid pandemic

Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.

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Podcast CIO Leadership Live

Podcast: CIO Leadership Live with Devon Valencia, CIO of CareSource

Devon Valencia, CIO of CareSource, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will talk about patient care innovations, evolving healthcare...

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CIO Leadership Live with Devon Valencia, CIO of CareSource

Devon Valencia, CIO of CareSource, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will talk about patient care innovations, evolving healthcare...

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Movers and ShakersBy

CNO Financial CIO: For real change, let your team define your IT culture

Mike Mead, CIO of CNO Financial, realized that before his organization could step up to deliver everything its changing business needed, he and his team would have to reinvent the culture.

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9 ways to tame a bad boss

You don’t have to suffer silently under a difficult manager. Here’s how to manage up, enlist help, and offer feedback to make the best of a challenging leadership situation.

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What is NLP? Natural language processing explained

Natural language processing is a branch of AI that enables computers to understand, process, and generate language just as people do — and its use in business is rapidly growing.

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Domino’s orders up MLOps to speed up data science delivery

The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.

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