Features

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IT pros go back to school to advance their careers

To keep pace with change, IT pros are enrolling in courses and programs aimed at expanding their horizons. Here are five areas that are paying off.

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Salesforce certification guide: Your path to a lucrative career

Salesforce certification is a great way to get ahead by proving your skills on one of the hottest CRM platforms today. Our guide to the most valuable Salesforce certifications will help you kick-start your Salesforce career.

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IT Career Roadmap: Infrastructure software manager

A new and growing title in IT, infrastructure software manager is becoming a vital role for organizations, especially those embarking on digital transformations.

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The turnaround: Inheriting digital transformation

With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.

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IT Resume Makeover: Restructuring for the C-suite

In this resume makeover, Andrew Ysasi helps a candidate update his already-strong resume with better formatting and a more visually appealing design.

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6 tips for recruiting college IT talent

Don’t fear the FAANG: A targeted recruiting approach focused on establishing relationships and showing candidates their future can help any IT organization succeed on campus.

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4 ways to spot startups too focused on Big Problems

Do high-tech startups understand -- and have a solution to fix -- your real problems? Here are four ways to find out.

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At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.

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The rise of the chief experience officer

As companies bear down on customer experience as a key differentiator, they are carving out a new CxO role. Are CIOs a natural fit for the new post? The answer is, it depends.

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The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.

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Tracking economic disruption in the digital age

From carriages to quantum computing, have today's industries learned how to harness creative destruction?

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What is decision science? Transforming decision-making with data

Decision science is one of the most interesting areas of data science for businesses but it needs to be part of the data science ecosystem your organization builds.

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Looking to improve IT operations? Try IBM’s ‘Pyramid of Pain’

IBM CIO Fletcher Previn has focused IT on fulfilling a hierarchy of core user needs to drive efficiency and promote IBM as a great place to work.

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10 IT-business collaboration mistakes to avoid

Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues. 

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What employers look for when they Google you (3 key takeaways)

Insider Pro reached out to recruiters and HR pros to find out how they research job candidates online, what they’re looking for and what they think if a candidate has no online presence.

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What is TQM? A company-wide strategy for customer satisfaction

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.

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Top 16 RPA tools today

Robotic process automation (RPA) can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.

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Merck proves 3D printing's transformative power

Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.

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