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MWAA brings facial recognition to the airline boarding process

The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.

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How PagerDuty helps customer service and IT teams improve responses

PagerDuty uses machine learning to anticipate issues and dramatically accelerate responses, so problems are addressed before they impact customers

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IT heroes of the COVID-19 pandemic

COVID-19 was a challenge for all IT pros — but some have gone the extra mile. Here are just a few who have stepped up, volunteered their tech chops, and repurposed their platforms for those in need.

Nick Daffan, CIO, Verisk Analytics

5 fundamental steps for turning your data into an asset

Nick Daffan, CIO of Verisk Analytics, on how engaging data scientists, finding quick wins, and providing flexible technology are key to your data strategy.

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June/July 2020: Building a better experience

IT leaders share their best advice for creating a frictionless customer experience.

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7 low-cost, high-impact IT initiatives you can launch today

Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward — even in lean times.

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CIO Leadership Live with Brad Clay, Chief Information and Compliance Officer, Lexmark

Brad Clay, Chief Information and Compliance Officer at Lexmark, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss transformation...

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Taking the helm in a pandemic: Incoming Intermountain CIO prioritizes partnerships

Ryan Smith is set to join Intermountain Healthcare as CIO during a coronavirus crisis that has accelerated virtual care initiatives. Here’s how he landed — and is approaching — the role remotely.

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Rethinking IT strategy post-COVID-19

After a herculean effort to enable remote work at scale, IT organizations are ramping up innovation efforts to address the challenges and create new opportunities for doing business in a post-pandemic world.

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Remote hiring wins have CIOs rethinking recruitment, post-pandemic

IT leaders at NetApp, CommScope and DocuSign have taken to recruiting talent virtually, which may become permanent practice even after concerns about the coronavirus pandemic subside.

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4 secrets of successful EPMOs

Setting up and running an enterprise project management office (EPMO) takes a deliberate and strategic effort. Here are four key areas to focus on in establishing an EPMO.

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11 ways to accelerate your software project

Strategic decisions can help accelerate software projects to capitalize on business opportunities — but IT leaders must be mindful of the traps and tradeoffs.

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Interviewing for a board seat: 3 key differences vs. CIO jobs

Cultural fit, collaborative spirit and commitment matter just as much to board directors as your tech expertise.

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The new CIO charter

CIOs’ expanding management and revenue-generation responsibilities are cementing their roles as business leaders. Traditional technologists need not apply.

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Making employee experience a CIO priority

Employee dissatisfaction can have a long-term negative impact on your business. Here’s how to turn things around.

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Where enterprise IT can really apply AI

Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases.

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Scenario planning for the next new normal: 7 key questions

Scenario planning is a highly effective approach to objectively preparing for the next and ever-evolving normal. Here's how to get started.

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What is process mining? Refining business processes with data analytics

Process mining helps organizations gather insightful data to evaluate the reliability, efficiency and productivity of business processes throughout the company.

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6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.

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Top 15 certifications in demand for 2020

IT certifications can help you quickly gain and validate valuable skills and know-how in a domain that will further your career. Here are the most popular IT certs today.

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