Features

automation

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

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4 fundamentals of data analytics for digital transformation

Creating the full customer experience picture that is the hallmark of digital transformation calls for changes not only to how data is collected and stored, but how the teams responsible for this data work together.

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Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.

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5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

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The 13 most in-demand tech jobs for 2019 — and how to hire for them

From data scientists to developers to engineers, the battle for the best IT talent will wage on next year. Here’s what to look for (and what to offer) when hiring for the 13 most in-demand jobs for 2019.

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Top 11 enterprise architecture tools for 2019

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Here’s how to move beyond being an operational leader.

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The age of the citizen data scientist has arrived

Software tools are empowering business analysts to generate analytical models and insights without the help of software engineers and data-munging experts.

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Hiring tips: 9 secrets to working with IT recruiters

CIOs and IT recruiters share insights on how to get the most out of recruiting relationships.

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What is an automation engineer? A growing role to address IT automation

Companies are starting to automate business, IT and development processes, and they’re looking for IT automation engineers to help develop, test and implement automation technology.

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Hiring for diversity: 9 ways to retool your process

If you want a diverse team, you need to look different. This means changing both the way you search and the way you appear.

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Workday CIO on tackling SaaS debt and sprawl

Configure your software, don’t customize it — but make sure you have the skills available to do it well: That’s the advice of Workday CIO Diana McKenzie

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The 6 employee benefits job candidates want most

Looking to hire great talent? Just the right benefits package could tip the scale. Here are the perks that can help you fill key roles fast.

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Virtual healthcare gets real, as telehealth turns to AI

Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sector’s virtual future.

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How to establish a thriving IT innovation hub

Innovation and disruption are essential for business success. An in-house tech hub will help your enterprise meet both goals. Here's how to get started.

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8 jobs ripe for automation

From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.

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10 data analytics success stories: An inside look

Here’s how leading CIOs are successfully tapping data analytics and machine learning to achieve business goals.

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Fall 2018: Delivering IT as a product

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.

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ServiceNow certification guide: Mastering ITSM

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform.

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Top 10 data science master’s degree programs

Thinking about getting your master’s degree in data science? Here are ten of the top schools with data science degrees worth pursuing.

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