IT Leadership

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

By Thor Olavsrud

08 Dec 20237 mins

Employee ExperienceGenerative AIICT Partners

Articles

A forensic look to modernize tech at South Africa’s SIU

The primary mandate of the Special Investigating Unit (SIU) is to examine allegations of corruption across South Africa’s state institutions. Here, SIU CIO Tumelo Zwane explains efforts to improve their work.

By Joanne Carew

23 Nov 2023 7 mins

CIOMicrosoftCloud Management

Keeping the customer journey and experience as a North Star

During a recent CIO Leadership Live session, Jonathon Valentine, CIO and co-founder of next-generation telematics insurtech company ThingCo, spoke with CIO’s Lee Rennick about leadership, innovation, and frictionless tech for the end user.

By CIO staff

22 Nov 2023 7 mins

CIOICT PartnersEmerging Technology

5 pillars of a cloud-conscious culture

As an enabler of innovation, and a way of gaining competitive advantage, cloud migration can be a force for good, but only if the organization fully adapts to the new paradigm.

By Pat Brans

22 Nov 2023 8 mins

CIOCloud ArchitectureCloud Management

Air Force CDAIO Eileen Vidrine on leading top-flight AI operations

The newly appointed chief AI officer is charged with leading the US Air and Space Force’s development and use of AI to gain a strategic advantage over adversaries. Here she shares what it takes to succeed in this emerging role.

By David Weldon

21 Nov 2023 9 mins

Government ITGovernment ITGovernment IT

The Hartford CIO Deepa Soni on transforming at scale

Agility, AI, automation, and employee advancement are the key pillars of Soni’s enterprise-wide strategy to drive growth, improve operational efficiencies, and enhance customer experience at speed.

By Dan Roberts

16 Nov 2023 6 mins

Insurance IndustryDigital TransformationIT Leadership

CIO as enabler: Building an ecosystem of innovation partners

Given the complexity and pace of technical advances, modern CIOs must look beyond the enterprise to develop a range of partnerships aimed at creating solutions that solve big business challenges.

By Mark Samuels

15 Nov 2023 9 mins

StartupsBusiness IT AlignmentInnovation

We’re all becoming software CIOs — a role Red Hat CIO Jim Palermo knows well

As products become more based in software, CIO roles will increasingly align with CIOs who’ve been selling software for decades, like Jim Palermo, CIO of open source solution provider Red Hat.

By Martha Heller

15 Nov 2023 7 mins

CIOSoftware DeploymentMarketing

Relationship management: The unsung art of optimizing IT teams

IT departments are composites of diverse personalities. Getting them to work together in ways that unlock hidden synergies is a skill every IT leader must master.

By Mary Shacklett

14 Nov 2023 6 mins

Staff ManagementIT Leadership

12 strategic tips CIOs can learn from tech vendor CTOs

With every company becoming a software company, enterprise IT leaders can improve digital outcomes by heeding the advice of those who have been there and done that — their vendor counterparts.

By Esther Shein

13 Nov 2023 14 mins

CTODigital TransformationIT Strategy

10 digital transformation roadblocks — and 5 tips for overcoming them

Aspiring transformational leaders can learn a lot from what most often derails digital success. Here’s a roundup of challenges you’ll want to anticipate and ways to help prepare your organization for the journey ahead.

By Supantha Banerjee

13 Nov 2023 7 mins

Digital TransformationIT StrategyIT Leadership

4 ways ICA rebuilds and cleans up IT

CIO Benny Svensson explains how Sweden’s leading grocery retailer is recalibrating its digital capabilities and simplifying its technology landscape to better serve customers.

By Karin Lindstrom

10 Nov 2023 6 mins

CIORetail IndustryCloud Management

Chief AI officer: What it takes to land the C-suite’s hottest new job

The CAIO role is fast becoming a new fixture in the C-suite, responsible for setting the AI agenda. Here’s why so many companies are looking to fill this role, what it entails, and whether you have the right stuff to earn the latest IT leadership post.

By David Weldon

09 Nov 2023 12 mins

Chief Data OfficerChief Data OfficerChief Data Officer