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The CIO’s return to the workplace playbook

IT executives will face unique challenges when employees begin returning to the workplace. Here are seven key questions every CIO must answer in devising their optimal plan.


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HSBC banks on startup for AI guardrails during coronavirus crisis

The bank is using software from startup CognitiveScale to monitor its AI algorithms for bias, data drift, and other business risks, says CIO Gavin Munroe.


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The 15 most valuable IT certifications today

Looking for a leg up in your IT career? Here are the most valuable IT certifications you can earn to boost your salary in 2020.


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Managing work from the front

Being a frontline manager requires a careful negotiation between the business and the engineers. If we focus our efforts on needs, we’ll always be doing the right things.


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9 emerging job roles for the future of AI

Artificial intelligence is fast proving a business differentiator. Here are the key roles and skills you may soon need to fill for your AI A-team.


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Preparing your organization for post-traumatic growth

Research shows that the vast majority of those who experience stress will also experience growth. Here's how to create space for both pain and gain in your organization.


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Ellie Mae turns to AI for autonomous threat hunting

The mortgage processor is using threat intelligence, predictive analytics, and AI to proactively hunt advanced persistent threats like ransomware.


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20 reasons why software projects fail

From outsized expectations to fundamental feature changes, software development projects get derailed — or declared failures — thanks to a variety of project management and technical factors.


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8 key IT lessons learned from the COVID-19 crisis

IT’s heroic response to the pandemic has highlighted the technologies, strategies and culture necessary to drive success going forward.


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4 ways to run a leaner dev team

Covid-19 has brought many challenges for today's IT leaders, including continuing to drive new value without adding talent or increasing budget. Here's a new look at running lean.


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How to negotiate a cloud SLA

It is essential to ensure that providers make good on their enterprise-level commitments related to service and performance, that’s where the cloud service-level agreement, or SLA, comes in.


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Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.


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Why data analytics initiatives still fail

Strong data analytics is a digital business imperative — and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.


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SAP CEO outlines new directions at Sapphire Now

Christian Klein, sole CEO since April, emphasized sustainability and an ambition to provide more industry-specific solutions at its flagship virtual event.


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CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.