Industry
Feature
Insurance IT leaders herald new era for digital customer experience
With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1.
News
Google Cloud growth slows as Alphabet net income plunges
Though Google's cloud arm appears to be reining in expenses to cut losses, sales growth for the business slowed down in the fourth quarter as overall profit for parent company Alphabet declined 34%.
The CIO Whisperers
Manufacturing CIOs see bright future for the industry, thanks to IT
Textron’s Kim Mackenroth and Rockwell Automation’s Chris Nardecchia discuss the technologies that are transforming their businesses and paving the way toward manufacturing’s future.
CIO Tech Talk Voices
Practical advice to optimize savings with cloud migrations
In our most recent #CIOTechTalk Twitter chat sponsored by NTT, our experts share tips on how to cost save with cloud migration.
Feature
Discover’s unique IT training platform builds skills and community
Integrated into IT’s daily workflow, the homegrown Discover Technology Academy provides a one-stop platform for upskilling, networking, and empowering a growth mindset.
News
ServiceNow posts Q4 growth as enterprise automation remains strong
ServiceNow’s share price slid in after-hours trading despite major revenue growth being announced in the company’s fourth quarter results.
Podcast
H2M architects + engineers’ John McCaffrey on infrastructure lifecycles
John McCaffrey, CIO at H2M architects + engineers, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss infrastructure lifecycles, 3D scanning and design, and more.
Feature
Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience
Kirk Ball, EVP and CIO of grocery chain Giant Eagle, sat with CIO Leadership Live host Maryfran Johnson and discussed optimizing a superior customer experience, how digital retail innovations are evolving, the global search for talent, and the benefits of C-suite support.
Movers and Shakers
United Airlines gives employees the digital tools to make customers happy
CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.
News Analysis
Microsoft’s latest OpenAI investment opens way to new enterprise services
Microsoft is investing billions more into OpenAI, the company behind ChatGPT, and plans to roll out new enterprise services based on the company’s generative AI products.
News
Lawsuit claims IBM falsely used mainframe sales to boost AI, cloud businesses
A securities fraud lawsuit filed against IBM accuses the tech giant of deceiving investors by shifting mainframe revenue to make its cloud and AI-based Watson products appear to be in high demand.
Feature
Choice Hotels’ all-in cloud journey to sustainable business value
CIO Brian Kirkland brings a forward-looking sustainability mission to bear on Choice’s cloud-native approach to delivering digital innovations to franchisees and guests alike.
News
Google Cloud for Retailers adds AI-based inventory, e-commerce tools
The new capabilities include a shelf-checking AI feature and updates to Google Cloud's Discovery AI and Recommendation AI services for retailers.
News
Nvidia offers retail loss prevention software to accelerate accelerator chip sales
As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus.
Feature
3 nonprofits committed to empowering women in tech
IT has a long way to go on gender diversity. But several nonprofits are stepping up to help inspire, train, and empower women to pursue meaningful careers in IT.
Feature
Agritech forces gain ground across Africa
How the latest collaborations between African farmers and IT leaders are strengthening agricultural sectors and economies despite ongoing difficulties.
Podcast
Giant Eagle’s Kirk Ball on grocery retail innovations
Kirk Ball, Chief Information Officer/Chief Technology Officer, Giant Eagle, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss grocery retail innovations, digital customer strategies, sourcing global talent, augmented reality and more.
Feature
The biggest enterprise technology M&A deals of the year
2022 saw multiple billion-dollar-plus acquisitions in hardware, software, and services, as well as plenty of smaller, strategic merger activity in areas vital to enterprise IT.
News
Salesforce to cut 10% of its global workforce in restructuring plan
In a filing with the SEC, Salesforce, the latest company to announce a round of mass layoffs, said it expects to incur charges of up to $2.1 billion relating to severance pay and office closures.
News
IBM reorganizes partner program to incentivize indirect sales
Clients should receive the same service from partners as they receive from IBM, the company says.
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