Innovation
News
AWS adds machine learning capabilities to Amazon Connect
At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.
Feature
Carhartt turns to data under new CIO
19-year Carhartt vet Katrina Agusti takes the IT reins at the workwear manufacturer with an eye toward capitalizing on its cloud journey by improving data operations and making the most of AI.
Feature
Examining low-code/no-code popularity across Africa and its range of disruption for CIOs
Despite pockets of implementation, low-code/no-code technologies aren’t mature enough to be widely popularized in CIO communities in Africa. But some entrepreneurs and companies have had enough success with them to stoke broader interest.
Feature
5 pitfalls to avoid when partnering with startups
By adding startups to their portfolio of partners, IT leaders can jumpstart innovation and deliver digital solutions quickly — provided they know how to navigate the unique risks of working with upstarts.
Managing Innovation & Disruptive Technology
10 tips for running a world-class innovation contest
Addressing key steps to structure an annual innovation contest, based on culture and core values, that strengthens best practices.
News Analysis
Why CIOs should invest in digital through economic headwinds
According to analysts at Gartner, CIOs should use digital investment through the recession in order to deliver growth, and repeatable financial and environmental benefits.
Feature
Johnson & Johnson’s big bet on intelligent automation
Three years in, Johnson & Johnson’s Ajay Anand and Stephen Sorenson reflect their quest to deliver half a billion dollars of impact from intelligent automation at the pharmaceutical titan.
Feature
IT leaders meet the challenge to innovate frugally
IT budgets are under pressure, yet innovation must continue unabated. Here’s how IT leaders are developing high-value solutions on a shoestring budget — and reaping the rewards.
Feature
Regeneron turns to IT to accelerate drug discovery
CIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses.
Feature
How to launch—and scale—a successful AI pilot project
For enterprise AI projects, the proof is in the pilot. Here’s how four enterprise IT leaders set themselves up for success.
Feature
Menora Mivtachim goes digital to speed up pension transfers
The Israeli insurance company has transformed its customer experience for the least IT-literate segment of the population — the elderly. CIO Moshe Morgenstern shares lessons learned for those seeking to serve this growing market.
Opinion
What transformational leaders too often overlook
You can’t innovate without a strong foundation. That’s why it’s vital to think strategically about IT infrastructure — and to get your C-suite colleagues and board members too as well.
Interview
Booz Allen Hamilton CIO Brad Stone discusses key leadership methods to fuel success
Brad Stone, CIO at global consultancy firm Booz Allen Hamilton, with strengths in defense, health, energy and international development, spoke at a recent Leading in Disruptive Times summit about key leadership methods to fuel success.
Feature
Inside track: Chris Bedi on his evolving CIO role at ServiceNow
Growing from the maintenance of internal infrastructure to a more holistic digital role, it’s been a transformational period for Chris Bedi after stints as CIO for two electronics manufacturers.
Feature
Chipotle’s recipe for digital transformation: Cloud plus AI
CTO Curt Garner fortified the fast-casual chain’s digital aspirations with an all-in push for the cloud, providing a foundation for innovations aimed at improving customer experience and restaurant operations.
IDG TECHtalk Voices
Reimagining the new future of work: The CXO’s transformation conundrum
Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.
Feature
Driving a culture of innovation at Merchants Fleet
Jeanine Charlton, SVP and chief technology and digital officer at Merchants Fleet, the fourth largest fleet management company in the US and Canada with nearly 60,000 vehicles, discusses how digital transformation serves as a vehicle for growth and innovation.
News
Microsoft adds high-level governance to low-code tools
At its Ignite 2022 customer conference, Microsoft unleashed a host of innovations, including Managed Environments for Power Platform.
News
Google Cloud AI update adds translation, document services
The company has released a new AI-based translation service called Translation Hub and added two new features to its Document AI service.
Developing IT Leaders
7 ways to foster IT innovation
Building a culture of innovation doesn't happen by chance. It requires planning, commitment, and leadership effort. Here are seven tips on how to enhance your group's innovative spirit and its ability to gain an IT advantage.-
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