At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.
Despite pockets of implementation, low-code/no-code technologies aren’t mature enough to be widely popularized in CIO communities in Africa. But some entrepreneurs and companies have had enough success with them to stoke broader interest.
By adding startups to their portfolio of partners, IT leaders can jumpstart innovation and deliver digital solutions quickly — provided they know how to navigate the unique risks of working with upstarts.
The Israeli insurance company has transformed its customer experience for the least IT-literate segment of the population — the elderly. CIO Moshe Morgenstern shares lessons learned for those seeking to serve this growing market.
Brad Stone, CIO at global consultancy firm Booz Allen Hamilton, with strengths in defense, health, energy and international development, spoke at a recent Leading in Disruptive Times summit about key leadership methods to fuel success.
CTO Curt Garner fortified the fast-casual chain’s digital aspirations with an all-in push for the cloud, providing a foundation for innovations aimed at improving customer experience and restaurant operations.
Jeanine Charlton, SVP and chief technology and digital officer at Merchants Fleet, the fourth largest fleet management company in the US and Canada with nearly 60,000 vehicles, discusses how digital transformation serves as a vehicle for growth and innovation.
Building a culture of innovation doesn't happen by chance. It requires planning, commitment, and leadership effort. Here are seven tips on how to enhance your group's innovative spirit and its ability to gain an IT advantage.
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