Innovation
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Virtual healthcare gets real, as telehealth turns to AI
Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sector’s virtual future.
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How to establish a thriving IT innovation hub
Innovation and disruption are essential for business success. An in-house tech hub will help your enterprise meet both goals. Here's how to get started.
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8 jobs ripe for automation
From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.
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Fall 2018: Delivering IT as a product
Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.
The Future of the CIO
11 digital principles for building a creative digital workforce
It’s important to set core principles for building and nurturing an environment in the organization where curiosity is encouraged, and creative thinking is rewarded.
Building for Growth
An even bigger innovation cycle is coming our way, are you ready?
CIOs have an opportunity to remake their roles, and in turn their companies, by championing innovation.
The Business of Data
Building a virtuous circle of data-driven innovation
Embedding data into product and service development cycles can lead to a virtuous circle of innovation and competitive advantage.
Accent Notes
Digging deeper into AI: Why scratching the surface isn’t enough
Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
Business Strategy and IT Innovation
5 questions CEOs are asking about AI
CEOs are getting savvier about artificial intelligence. But they still have questions. Here are the top 5.
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TD Ameritrade banks on AI, VR
TD Ameritrade has struck forward-thinking deals with Amazon.com and Facebook on virtual assistants and virtual reality, respectively. Will these bets pay off?
The World of a Modern CIO
Is trust the biggest hurdle to blockchain?
Everyone wants to jump on the blockchain bandwagon but diving in without confronting risks early and aligning enterprise goals will be surefire path to failure.
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Synchrony banks on AI in digital transformation
Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.
The Digital CIO
Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence
The intersection of healthcare and AI has tremendous potential, but the lack of data standardization and centralization is holding it back.
Tech Policy Perspectives
AI-driven content moderation can never be perfect
Regulatory pressure to rely more on automated takedowns threatens to undermine the legitimacy of online spaces.
Truth from the Trenches
Managing your innovation pipeline
Successful innovation in a commercial enterprise is a matchmaking exercise that establishes a long-term marriage between a business opportunity and a new or emerging technology.
The Digital CIO
Digital transformation on full display at GITEX 2018
The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience.
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10 hot startups targeting today’s key IT initiatives
Startups remain a key resource for CIOs seeking an innovative edge. From AI to data analytics to cybersecurity, here are 10 startups looking to fulfill IT leaders’ most pressing digital needs.
News Analysis
Oracle puts AI center stage at OpenWorld
Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring — and has launched subscription management services for its customers’ customers.
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5 ways AI is transforming customer experience
Companies are increasingly turning to artificial intelligence to help strengthen customer relationships, provide unique experiences, and increase revenue.
The Business of Data
5 reasons why data-driven innovations fail
Make sure you understand some of the key mistakes that companies make when deploying data-driven products into the market.
Diverse-IT
Amazon’s biased AI recruiting tool gets scrapped
Amazon scraps its AI recruiting tool upon realizing it discriminated against women. No one is surprised.
The Digital Enterprise
Are you ready for the data-driven management revolution?
Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond recognition.Feature
5 reasons RPA deployments fail
Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.
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How CIOs tap startups to drive innovation
CIOs are increasingly cozying up to the cutting edge, using Shark Tank-like competitions, reverse pitches, and speed dating to identify startups that will fuel innovation and transform the business.
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MetLife hooks into external data feeds to help curb customer risk
The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.
Business Strategy and IT Innovation
The internal disruption of AI
Much has been made of AI’s ability to upend existing industry orthodoxies and disrupt markets. But could it disrupt your culture?
Digitally Uncensored
Overcoming the hype around predictive analytics for better business outcomes
As data-driven solutions become the norm, enterprises need to know exactly what’s going on behind all those buzzwords.
Experiencing Digital
The many hands of a robot
Deploying robotic process automation for modern applications.
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7 IT projects primed for augmented reality and virtual reality
From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work.Feature
Casual dining chains counter sagging sales with virtual assistants, AI
Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers.
News Analysis
SAP on Azure vies with Salesforce on AWS to break data out of silos
Data silos are bad, but strategies differ on the best way to break out of them.
Digitally Uncensored
5 ways industrial AI is revolutionizing manufacturing
In no other sector is artificial intelligence having more of an impact than on manufacturing, and the revolution is just beginning.
IT & Tech Hiring Insights
The hottest skills for tech contractors
Contractor hiring is on the rise. Discover the hottest skills for tech contractors and why employers are sourcing these skills from the independent workforce.
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Augmented reality edges into IT operations
Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption
Business Strategy and IT Innovation
The promise of artificial intelligence in diagnosing illness
Artificial intelligence in healthcare is about more than predicting readmission rates. It can help diagnose disease.
Digitizing Government
Why a smart city is an asset to the citizen and the city itself
The future of smart cities is about delivering the right technology across all departments and connecting that to real-world experience of citizens and operational needs of the city.
You, the Data and AI
Humans and machines meet in the missing middle
Why understanding the “and” is a fundamental principle for becoming an AI-empowered business.
Transformation Nation
Driving digital strategy at Agero
Bernie Gracy, chief digital officer at Agero, reveals his team’s journey from digitization to digital transformation.Talking Tech in the Age of Cloud
Wanted: Artificial and human intelligence to secure corporate data
Companies need both AI-driven automation and trained personnel to combat shape-shifting cyberthreats.
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How AI is revolutionizing manufacturing
From predictive maintenance to digital twins, artificial intelligence is ushering in the next manufacturing revolution — if not for shortages of skills, data, and standards.IT’s Not Just Software
Looking for an AI solution? Start here
With artificial intelligence now a more prevalent part of technology solutions and business processes than ever, CIOs must identify and leverage the optimal AI solution for their business goals and technology stack.Feature
6 secrets of successful chatbot strategies
Chatbot experts weigh in on what it takes to build a chatbot tuned for business success.
IT for SMBs
Does your startup business really need artificial intelligence?
Artificial intelligence does not come cheap. Although these technologies serve as a potent competitive advantage, they are often out of reach for startups and small businesses. So the question is, do startups really need AI?
CxO Forward
Artificial intelligence: clearing hurdles to get to value faster
Artificial intelligence excels at specific tasks, and clearing those can prove value (and investment) quickly.Feature
How AI is revolutionizing business productivity
Rather than replacing staff, current AI tools and services are boosting employee productivity by improving workflows, expediting search and discovery, and fine-tuning collaboration.
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Redefining work in the digital age
Digital technologies are changing the way work is done at CIO100 award-winning organizations, empowering employees to shift focus to higher-value activities.
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Anthem taps RPA, AI in digital transformation push
The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
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Augmented reality examples: 9 ways companies are putting AR to work
AR is no longer a future tech dream; it has become a realistic, game-changing tool for visualizing data in industries from engineering and manufacturing to construction and healthcare.
Talking Tech in the Age of Cloud
How brainy business bots will boost productivity
AI-fueled chatbots aim to make work easier for human employees.
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How Monsanto leverages startups to catalyze transformation
Monsanto’s Partnership Platform encourages external and internal collaboration to drive innovation and accelerate digital transformation across the company.
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