Skip to content
Business Strategy and IT Innovation It might only take a troublesome naysayer to sabotage an otherwise promising AI program. Feature Mastercard leans on cutting-edge AI tools to combat cybersecurity threats at a time when the world is moving toward digital payments facilitated by contextual commerce. Healthcare Marketing Analytics As we approach the peak of the artificial intelligence hype cycle, enterprises need to take a strategic approach to implementing their cutting-edge tech solutions. The Digital Divide Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted. Feature Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark. The Business of Data Rethinking how your company’s activities generate data and focusing on its application to business processes might release hidden sources of value. Enterprises across a range of sectors are forging ahead of their competitors through creative data exploitation. The Digital Enterprise In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite. Feature Innovation and disruption are essential for business success. An in-house tech hub will help your enterprise meet both goals. Here's how to get started. Feature Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sector’s virtual future. Feature From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers. Feature Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services. The Future of the CIO It’s important to set core principles for building and nurturing an environment in the organization where curiosity is encouraged, and creative thinking is rewarded. Building for Growth CIOs have an opportunity to remake their roles, and in turn their companies, by championing innovation. The Business of Data Embedding data into product and service development cycles can lead to a virtuous circle of innovation and competitive advantage. Accent Notes Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do. Business Strategy and IT Innovation CEOs are getting savvier about artificial intelligence. But they still have questions. Here are the top 5. Feature TD Ameritrade has struck forward-thinking deals with Amazon.com and Facebook on virtual assistants and virtual reality, respectively. Will these bets pay off? The World of a Modern CIO Everyone wants to jump on the blockchain bandwagon but diving in without confronting risks early and aligning enterprise goals will be surefire path to failure. Feature Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks. The Digital CIO The intersection of healthcare and AI has tremendous potential, but the lack of data standardization and centralization is holding it back. Tech Policy Perspectives Regulatory pressure to rely more on automated takedowns threatens to undermine the legitimacy of online spaces. Truth from the Trenches Successful innovation in a commercial enterprise is a matchmaking exercise that establishes a long-term marriage between a business opportunity and a new or emerging technology. The Digital CIO The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience. Feature Startups remain a key resource for CIOs seeking an innovative edge. From AI to data analytics to cybersecurity, here are 10 startups looking to fulfill IT leaders’ most pressing digital needs. News Analysis Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring — and has launched subscription management services for its customers’ customers. Feature Companies are increasingly turning to artificial intelligence to help strengthen customer relationships, provide unique experiences, and increase revenue. The Business of Data Make sure you understand some of the key mistakes that companies make when deploying data-driven products into the market. Diverse-IT Amazon scraps its AI recruiting tool upon realizing it discriminated against women. No one is surprised. The Digital Enterprise Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond recognition. Feature Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues. Feature CIOs are increasingly cozying up to the cutting edge, using Shark Tank-like competitions, reverse pitches, and speed dating to identify startups that will fuel innovation and transform the business. Feature The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning. Business Strategy and IT Innovation Much has been made of AI’s ability to upend existing industry orthodoxies and disrupt markets. But could it disrupt your culture? Digitally Uncensored As data-driven solutions become the norm, enterprises need to know exactly what’s going on behind all those buzzwords. Experiencing Digital Deploying robotic process automation for modern applications. Feature From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work. Feature Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers. News Analysis Data silos are bad, but strategies differ on the best way to break out of them. Digitally Uncensored In no other sector is artificial intelligence having more of an impact than on manufacturing, and the revolution is just beginning. IT & Tech Hiring Insights Contractor hiring is on the rise. Discover the hottest skills for tech contractors and why employers are sourcing these skills from the independent workforce. Feature Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption Business Strategy and IT Innovation Artificial intelligence in healthcare is about more than predicting readmission rates. It can help diagnose disease. Digitizing Government The future of smart cities is about delivering the right technology across all departments and connecting that to real-world experience of citizens and operational needs of the city. You, the Data and AI Why understanding the “and” is a fundamental principle for becoming an AI-empowered business. Transformation Nation Bernie Gracy, chief digital officer at Agero, reveals his team’s journey from digitization to digital transformation. Talking Tech in the Age of Cloud Companies need both AI-driven automation and trained personnel to combat shape-shifting cyberthreats. Feature From predictive maintenance to digital twins, artificial intelligence is ushering in the next manufacturing revolution — if not for shortages of skills, data, and standards. IT’s Not Just Software With artificial intelligence now a more prevalent part of technology solutions and business processes than ever, CIOs must identify and leverage the optimal AI solution for their business goals and technology stack. Feature Chatbot experts weigh in on what it takes to build a chatbot tuned for business success.
IT for SMBs Artificial intelligence does not come cheap. Although these technologies serve as a potent competitive advantage, they are often out of reach for startups and small businesses. So the question is, do startups really need AI?