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Interview To get the best model and the best results possible, you need to understand your data, be clear on what you’re testing against, and constantly monitor and attend to your models. Feature AIOps promises to help companies intelligently manage IT operations, but the road there isn’t always smooth. CIO Executive Council POV As machine learning makes more use of deep neural networks, businesses are increasingly dependent on a technology that experts don’t fully understand. Guard rails are required to ensure safe and predictable operating environments. IDG TECHtalk Voices Here are a few considerations to keep in mind to make sure your AI investments actually see the light of day. Movers and Shakers CIO Deanna Steele shares how she and her team strike a balance between the operation of legacy systems and implementation of new solutions that drive business strategy at Advantage Solutions. Interview The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King. Feature Blending IT and business professionals in agile teams with autonomy over outcomes is fast becoming a key factor for digital success. Opinion Increased use of AI and no-code solutions in testing enables even non-developers to get involved in testing. Here's what that means to CIOs looking to build up QA capabilities. Interview The South Coast Air Quality Management District CIO, and 2021 inductee into CIO’s Hall of Fame, discusses fostering a culture of innovation with CIO contributing editor Julia King. Feature The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed. News Analysis CEO Adam Selipsky outlined a wide range of new tools and functionality in his first turn at the helm of Amazon Web Services. Here’s what IT leaders should know. IDG TECHtalk Voices The ability to mobilize and integrate volumes of complex industrial data across the enterprise is business critical. That’s why industrial leaders need to invest in cloud-ready, purpose-built AI infrastructure and applications. Interview The pandemic and the new world of hybrid work has changed how Wilson approaches instrumenting the organization. Learn how he is overcoming hybrid's hurdles. CIO Executive Council POV The key to managing a mountain of data and disruptive technologies may lie in establishing a center of competency. Managing Innovation & Disruptive Technology The time has come for digital transformation in the architecture, engineering, and construction industry. Here are 10 technology trends that will shape the future of infrastructure. The CIO Whisperers A transformational leader explains why IT needs to lead with a business-first mindset. Interview Global CIO Eileen Mahoney shares her approach to IT innovation and lessons for building momentum. Feature As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more. IDG TECHtalk Voices Reducing emissions is an important part of better operational performance that includes higher efficiencies and lower costs. Artificial intelligence and automation can help. Feature Verizon is transforming its business with NLP, machine learning, digital twin, and augmented reality. Accent Notes Companies that recognize the signal of business change and invest in immersive technologies will capture an expanding market. Interview How will agile teams that flourished in in-person settings adapt to new ways of working and continue to advance business innovation? CIO’s Maryfran Johnson sat down with Mojgan Lefebvre, executive vice president and chief technology and operations officer at Travelers, to discuss just that. Feature CIOs must keep an eye on the horizon. The following forward-thinking strategies and technologies are starting to gain traction and could impact the next decade of IT. Feature Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Here’s how organizations can capitalize. Feature Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces. The CIO Whisperers Learn how this top CIO drives real business value through IT and how she fosters innovation at the 125-year-old company. Movers and Shakers At one of the world’s largest steel companies, digital success springs from solid business cases, a culture of innovation, and diligent change management, says CIO Steve Bugajski. News Oracle enhancements to its Fusion Cloud ERP and EPM suite are designed to use machine learning to automate transaction logging and monitoring, optimizing key business processes while gaining more insights from data. IDG TECHtalk Voices Capturing a culture of innovation in a post-pandemic landscape is perhaps one of the greatest challenges facing organizations. Change cannot happen passively. Feature Toyota Financial Services’ Intelligent Financing Decision Engine leverages machine learning and massive data sets to accelerate credit decisioning and improve customer and dealer experience. Feature AI hiring tools claim to reduce bias in hiring by incorporating machine-based decisions, but at least in its early stages, AI hiring strategies have the potential to hurt DEI in your organization. Managing Innovation & Disruptive Technology Company culture and internal politics can block ideas at any time as they make their perilous journey from concept to value. These techniques will help you knock down those barriers to innovation. Feature From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change. Feature Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video. Feature Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt. Feature Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer. Feature The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace. Feature The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature. Feature Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement. Feature These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains. News Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it. Feature The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting. The Business of Data A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success. Feature The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace? Feature From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development. Feature The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas. Feature The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look. Managing Innovation & Disruptive Technology Use this rapid assessment tool to uncover the emerging technologies and trends that are of strategic importance to the business. Feature Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.
Movers and Shakers Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.